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    EPP- Service tag issues

    Discussion in 'Alienware' started by Bubbamel, Jun 22, 2009.

  1. Bubbamel

    Bubbamel Notebook Evangelist

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    Hi all, I just wanted to know if anyone has had issues getting their service tags to show up on their dell account if ordered through EPP? I had customer service find my service tag today and activate it, but I still cannot view it online. Does anyone else have any suggestions on who I can talk to, so that I can view my service tag details online? Thanks!
     
    Bubbamel, Jun 22, 2009
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  2. sleey0

    sleey0 R.I.P. AW Side Topics

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    I entered mine into my account (my systems and peripherals) and it shows my system.
     
    sleey0, Jun 22, 2009
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  3. Mandrake

    Mandrake Notebook Nobel Laureate NBR Reviewer

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    Did you order through EPP?

    I still have to call on this one myself. The service tag number is unrecognizable on Dell's website. It doesn't matter where I enter it.
     
    Mandrake, Jun 22, 2009
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  4. sleey0

    sleey0 R.I.P. AW Side Topics

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    Yep - EPP....

    I can't use chat, but at least I was able to see my parts/warranty details :)
     
    sleey0, Jun 22, 2009
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  5. Bubbamel

    Bubbamel Notebook Evangelist

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    Same here Mandrake. Even after they "activated" my service tag. I am afraid that may cause issues in the future.


    That's odd. Maybe tomorrow for me since they "activated" my tag today. *crossing fingers*
     
    Bubbamel, Jun 22, 2009
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  6. sleey0

    sleey0 R.I.P. AW Side Topics

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    Yeah I didn't call anyone to activate or anything......
     
    sleey0, Jun 22, 2009
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