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    Ethernet port problem

    Discussion in 'Alienware' started by bdkillaz, Dec 13, 2010.

  1. bdkillaz

    bdkillaz Notebook Consultant

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    My friend accidentally yanked my Ethernet cord out of my laptop. Now it doesn't snap in :( Does anyone know of a solution? I'm guessing there probably isn't. Also I don't have a warranty anymore.
     
  2. BatBoy

    BatBoy Notebook Nobel Laureate

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    Check the ethernet cable - very likely its just the tab on the cable connector itself and not the jack.
     
  3. bdkillaz

    bdkillaz Notebook Consultant

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    No its not that the cable is fine. Thats why i thought it was weird i thought the cable would snap before the ethernet port would, but no its the port for sure
     
  4. BatBoy

    BatBoy Notebook Nobel Laureate

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    thats odd - I dont see how the port could've been damaged in such a way as to not allow the cable (an undamaged cable) to snap securely into place. If you look at the cable (again, an undamaged cabled), you'll notice that little tab. That is how its secured. the port itself does not have a clip or anything. Unless the metal of the port was damaged - which would require quite a bit of pressue (at least thats my guess).

    Without warranty coverage, its going to be costly. Motherboard swap unless you pay someone who is qualified to remove the LAN connector from the board and solder on a new one. Not even sure that is possible and most likely not cost effective at all.
     
  5. bdkillaz

    bdkillaz Notebook Consultant

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    Yea damn he pulled it with his leg so thats how it happened, also i noticed after that the metal was bent a little bit. Thanks though for the info
     
  6. bdkillaz

    bdkillaz Notebook Consultant

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    I would bump you but it says i cant again sry
     
  7. flipfire

    flipfire Moderately Boss

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    Have you tried another cable?

    The snap/click noise is made by the tab which latches on a plastic/metalic part of your RJ45 port. Have a closer look at these.
     
  8. bdkillaz

    bdkillaz Notebook Consultant

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    Yea the ethernet is perfectly fine it snaps into other computers and it just slides out of mine
     
  9. flipfire

    flipfire Moderately Boss

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    Try bending the metal back in place. If its plastic then your out of luck.
     
  10. bdkillaz

    bdkillaz Notebook Consultant

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    Yea its metal and i bent it back it just still doesn't work
     
  11. dave-p

    dave-p Notebook Deity

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    can you take a photo of the jack and post it
     
  12. Konig

    Konig Notebook Evangelist

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    If there is no way you can fix the damaged port, you can try this, USB to Ethernet Adapter. Should cost you around 20$
     
  13. bdkillaz

    bdkillaz Notebook Consultant

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    Last edited by a moderator: May 7, 2015
  14. dave-p

    dave-p Notebook Deity

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    It is hard to tell for sure, but the port does look like it maybe damaged.

    The white tab in the centre should be flat (horizontal) but looks like it maybe raised up a bit.

    take a closer look there, and use another RJ45 jack to compare. they are all pretty much the same thing

    Try a few different cables as well just for the fun of it.
     
  15. bdkillaz

    bdkillaz Notebook Consultant

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    Yea i looked in the jack more and like an actual part of the plastic in the port broke so oh well thats not getting fixed probably
     
  16. beelsr

    beelsr Notebook Consultant

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    as soon as i read your post, i knew exactly what happened. same thing happened at work - but this was with an intel 4 port gb nic. one of the ports "mysteriously" started generating lots of errors after the cable guys were running cables but no one fessed up to it.

    if you have complete care, this will be fixable under warranty. if not, you can fix it yourself.

    I fixed mine with some jb-weld epoxy. you need to fill in just the little tabs behind the metal that was bent out - circled in red in the attachment. if you look closely at a still working ethernet port and your bad one, you'll see just where and how much (little) you need.

    you'll need to sacrifice an ethernet cable to make a plug - or a spare rj-45 connector. Cut off the cable and cut off the central prong flush with where the edge where the broken tabs would line up/where the width changes - it's the critical measurement so be careful with this one. an alternative would be to somehow fix the tab it the compressed position - either with some careful adhesive application or a small screw - depends on your fabricating ability.

    stick the plug in the port and using some toothpicks, work a little bit of jb-weld into the space a little (and i mean a little) at a time. you want to fill it in all the way to the metal but don't go too far "into" the port (that's why you keep the rj-45 plug in while you do this. It's OK not to go too tight with the epoxy, there is a little give in the connector spec, but not as much as you have now. i can't remember if i left the plug in or removed it while the epoxy cured. you'll need a small screwdriver or pick to lever up the shortened tabs to remove it. x-acto knife and the such will be handy to keep handy as well.

    it helps to let the jb weld sit for a while to firm up a bit before you start fixing the port. use the slow-curing stuff - it's stronger. mix it before you prepare the connector, that's what i did and it was about the right amount of time.
     

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