Faulty M1730, Alienware offered but at a cost?

Hi All,

I've had some problems recently, it all started with my M1730 getting graphics artifacts so dell sent an engineer round with a refurbished graphics card, motherboard and heatsink. The fitter then rounded off most of the screws in my laptop because he never had a proper set of screwdrivers etc and left, went to use it and it kept locking up again....... Another few hours on the phone to dell and it seemed to be working ok.

Tried to use it a couple of days later, more problems this time the screen just kept going black anytime at random, rang dell more time and money on the phone and another engineer visit for another graphics card, gets it all fit and leaves again.

After some testing and benchmarking that evening more black screen and lock ups, rang them and told them I was not spending anymore time trying to fix it and I wanted it replacing.

So after a week of thinking about it they have come back to me with this offer, I can have it replaced for a simular spec Alienware M17x but I'm going to have to pay the difference in price? Just wondered if anybody else had any experience of this? should I realy be paying to get my system replaced?

Thanks

 

jus71n

If you have a current warranty they should not be asking you for any money.What they normally do is give you a new system of similar spec i.e Cpu,Gpu,Screen etc etc.They would ask for money if you had a basic cpu & you wanted the latest 940xm etc etc.You should not be paying for a system replacement unless you want to max it out to the highest possible spec.

 

They're still putting M1730 owners through the ringer on this? My gawd, what a joke.

As SAUCE said, if you have a currently warranty in place they should be replacing you with an equivalent Alienware model for free.

Escalate it if you have to.

 

Escalate how? I've been pretty pleasent with them so far, I never requested they replace it with an M17x, just that it be replaced with a working version of what I have.

I have flat refused to in any way fund the exchange of this laptop verbally and by email. So what options am I left with?

 

Call back ask to speak with a supervisor if you have a warranty still in effect They are obligated to replace your system with a comparable or upgraded system for free! If that does not get you anywhere try this link

https://support.dell.com/support/to...lcare/outstanding_issues_tech?c=us&l=en&s=gen

If not start the corporate email michael dell I will PM you the Email address if nescessary.

 

jus71n
Just make it clear to Tech support that you are unhappy with there offer & you would like to speak to a escalation specialist.Or request a escalation specialist call you to discuss further.

 

See this thread for information:

http://forum.notebookreview.com/del...s-m1730-problems-dell-replacement-issues.html

You will need to provide your last case number. The important item to keep in mind is that you work with support. Help them to help you - cooperate with support. If you still find you are hitting a brick wall, see the above thread. Please post follow-ups in that thread.

Thanks.