Finally Sorted It Out With Dell!!

My laptop had a fried motherboard 4 days after I got it, I complained to Dell numerous times and they finally agreed to send me a new one + give me $250 back onto my credit card. The replacement laptop shipped out yesterday, I'm stoked! I also got a free bag with my original purchase making my total credits/free stuff add up to $340. I'm stoked to finally have my laptop back, even happier that I have some money to spend on upgrades .

 

good for you man now you can love dell again

 

Why didnt you just ask Dell to upgrade your GPU to SLI or even 280s instead of taking the cash?
this is what I would have done, would have saved you the hassle later.

Its nice to see Dell are sending out replacements to people as I think they would have struggled had it been Alienware support. And I could not imagine Alienware doing the right thing and giving cash back to people as is what has happened a lot in threads Ive read recently.

Well done Dell, this is the sort of improvements I wanted to see when buying an Alienware....good customer service and recompense if something goes wrong, not to mention all these discounts you guys speak of. I have not heard a UK or even European customer get these good discounts yet though!

 

Its funny how everyone says they hate dells CS and yet every board I go to is I got this discount and they threw in this and this, sounds top notch to me, maybe unorganized.

 

When I bought my M17x in the UK the 10% discount coupon for XPS systems was working for the M17x - think they've stopped that now, and it was down to 5% last time I checked. I didn't get the 2nd HDD when I ordered, when I tried to order the bracket Dell refused to sell it to me, when I threatened to return the laptop and re-order with 2 drives they offered me a 10% refund to keep it. I took that and Alienware customer support sold me one for £19.79.
System as spec'd cost £3717, paid £3343 after discount, then got £333.99 refund. By the time I'd bought the 2nd bracket my outlay was £3040. (I did already have the 2nd 500Gb drive)
I like Dell support for the money stuff but Alienware support for actually getting anything sorted out.

 

I got a 10% discount and a backpack on my order! AND I'm European.

 

cheers for the info guys, I needed to know that we in Europe are also eligible for all these discounts...hopefullby the time I order mine they will be well into new cards and prices lowering dramatically at a similar rate to the M17 now.

 

I tried to, he originally told me I had to spend the $250 on dell.ca and he would just ship the to me for free, I told him that I didn't want anything from Dell.ca and threatened to return the laptop if I couldn't get a credit back on my card. He instantly agreed and got rather upset with me. I don't care though .

If you want to get free stuff, I guess just threaten to return it, it seems to be working for a few of us.