I have to say tonight was an example of extraordinary customer service in an industry where the customer usually takes a backseat in order to boost the profit margin. Appearently Alienware customer service representative Isaac did not get the memo of how people are supposed to be treated at usual service centers, because I was treated with respect, kindness and above all genuine sincere helpfulness. Not only was he very knowledgeable about the entire Alienware keyboard install and the process that takes place, he was also able to answer miscellaneous questions I had about ram, and what other parts were and if they were upgradeable. Step by step he was on the phone and never once did I have to ask twice to see if he was still on the line, he never left, and even once when I had the phone placed besides me he said "bless you" after I had sneezed, a consideration most people do not take . He was a big help and with his knowledge and we were able to complete a very delicate project. All in all a very exemplary job, and he has all my thanks. Thank you very much for hiring this very talented person, he raises the standard of customer service well above all of the retailers I have ever been in contact with. Again thank you, I most definitely will be sharing this experience with my friends.
Click to expand...
Problems? See this thread at archive.org.
