Getting frustreted... grrr

So I placed an order for the m15x last Sunday the 17th. Had no updates or anything, so i called em up on Thursday and the guy said that the order is delayed because they do not have keyboards in stock. Yesterday I received a voicemail saying that the manufacturing department has no idea when the keyboards will be in stock and they will update me on the 28th... Ive tried calling dell today so I could cancel my order and get a m17x instead, but since I used the EPP discount they keep transferring me to dell small business department which is closed on weekends. So there is pretty much no way to speak to anyone about my order this weekend. Now this just pisses me off to get my order delayed because of a dam keyboard and now I am unable to speak to anyone.
Does anyone know a phone number I can call or talk to a manager without being transferred to A CLOSED DEPARTMENT??

I get better service at mcdonalds for buying something worth 5$ than at dell for buying something worth 2000$

 

Wait until Monday. It's not that big of a deal.

 

For me it is a big deal because I paid 2 grand for this system. And if they are freaking out of keyboards they should stop selling laptops at all , or at least note on the order page that their keyboards are out of stock. ridiculous.

 

It's not a big deal because there is only one day left before you can cancel your order and get an M17x instead. I personally consider out of stock keyboard is a good thing because M17x is a better choice atm.

 

It is bad about the keyboard issue but not being able to reach CS on a Saturday shouldn't be that big of a deal.

 

Hey why is the M17x a better choice, I love my M15x. Don't talk smack about it or i'll kill you.lol

 

Lol no throttling, dual GPUs, RBG LED Sorry lol.

 

hold down how do you know we not getting throttling

 

Bawww, a M17x is just too expensive anyway, I hope this keyboard lack aint gonna be lasting very long.. Cant Dell give me free stuff because of this? 8D

 

exactly, nobody has the r-2 yet and yet its the most amazing thing ever, lol. I have not seen throttling on mine, and some people just don't need 2 gpu.

 

Confirm this 2 months after delivery and I'm in. Right now it's a dream. There's always something wrong with a new gaming machine.

 

Blasphemy, everyone needs dual gpu they just don't know it yet!

 

True, I don't want anyone calling me on Sat with an attitude, so I have no worries waiting till Mon. Other people go through more complications after spending $4-$5K on a laptop. Things happen, you deal with it and move on. Simple. Lifes easy.

 

its not a big deal because it happens and dell can't always have everything. The world isn't perfect.

besides you didnt pay 2 grand

You dont actually pay until it ships

 

Big deal, those of us that ordered an M17x-R2 have been in the build stage since the 14th and we have no idea if it will even ship on time.

 

You mean they charged me a second after I placed my order? Its pretty funny, i called the dell sales line tonight and the phone was picked up instantly, then after i said i wanted alienware the indian guy transferred me to US sales center with an american person speaking perfect english
So i told him that i wanna cancel the m15x and get the m17x instead, after going through and customizing the laptop to be almost with same options as the m15x build, the guy tells me they cant cancel the order cause its in a different department and they are closed. So he told me he will call me back on Tuesday and work the process.... UGH GRR

 

Your credit card will not be charged until your system is shipped. Plain and simple.

 

It has been charged 10 minutes after i placed my order, i know how to check my account mk.

 

Thats just for confirmation. They have to verify the information.

 

Ouch! So that's not normal. You order from Dell US or what? AFAIK Dell US will not charge you until your order is shipped.

 

.....Fine believe what you want

But you may want to check Dell's policys ( or i just like lieing to random people)
























( hint : they place a hold but don't actually charge you )

 

Yup i ordered from dell us, it was pending at first but it cleared and went out of my account on tuesday.

 

I know but people normally have hope for a better thing lol

 

If that is the case then you might want to call Dell and tell them to refresh some one with their polices

I have never been charged before shipping

 

You need to call them. They should not do that.

 

Edit: Moo is faster lol.

Edit again: I was trying to edit. Don't know why it become quoting Mod plz delete this post for me.

 

Here is a charging procedure that is fact.

1) Order over the phone with rep using DPA, you get charged the same day you make that purchase. They won't place an order without it being paid for in advance. So charge after you ship is not accurate. (If charge after you ship , people can cancel anytime before shipping, but thats not the case. )

2) Order over phone with rep using CC, You will get temporarily charged to your card. cc company or bank will approve the transaction a couple days later. Then you get charged and the system building advance. Not charged when shipped

 

I think you are half correct Rengsey. Dell charged my cc few days before my order was shipped. Maybe they charged for verifying purpose then quickly full refund after I placed my order, I dont know (it was my friend cc actually). What I know is for about 3 weeks when my system was in production I still kept my money.

 

stop being silly honey, kekekek ....

After seeing the videos of Dell building the systems, I don't think charged after ship make any sense. They build systems that is sent from their database from purchases transimited to their servers.. (something like that)

If they charged when it's shipped , I can see a pile of custom laptops , sitting in a corner in their facility due to people canceling at the last minute, because they have not been charged yet. Company that big is not going to build custom pcs and charged when it's completed. It's like saying I'll pay when I get it (C.O.D.)

Here is another example:

I don't know if you have ran into any thread regarding people who had their order in " processing " for at least 1-2 weeks before it was in production stage. That processing time was trying to get funds approved to build that laptop. lol....

Read the In Production status. They won't build till they get your money.

http://img714.imageshack.us/img714/2845/56178093.png

 

Ok Im confused now lol. You make me realize that I actually dont remember exactly what happened When I purchase a R2 I will look into that.

 

Regardless of how you pay the official charge doesn't occur until the system is invoiced. Before that point the funds are put on hold. That hold looks just like a charge because you cannot access the funds unless they remove the hold.

Just like my DPA account right now shows my available balanced after my last two purchases but the amount charged/balance due shows 0.

 

My head is about to exploded, have not recovered from a 2hr call yetserday to a senior tech manager in Dell.

have been having a battle since december 14th with my m17x which has never worked properly, before service guy broke it.

been trying to get them to send a new replacement and for it to be r2 for weeks.

have negoiciated a full refund on my other system that i bought 5 1/2 years ago.

and have been trying to get the best price for a new area51 desktop, which resulted in me ordering one yesterday after spending most of the day on the phone.

its making me ill and i have had enough

 

not sure if the delay is just the keyboards or if some refresh is occurring, but my exchange M15 from the Bios bricking episode was ordered January 19 and now has an EDD of March 1. Makes me think its more than a temporary supply isse.