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    Help! Crossfire setup

    Discussion in 'Alienware' started by Misdemeanor, May 11, 2010.

  1. Misdemeanor

    Misdemeanor Notebook Consultant

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    I'm getting the following error when I check the driver properties for both of my 4870's.

    Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

    When I check GPU-z it shows "Crossfire Disabled"

    I installed the latest 10.4 driver and the latest Crossfire Profile.. I'm not sure what else is wrong.
     
    Misdemeanor, May 11, 2010
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  2. Misdemeanor

    Misdemeanor Notebook Consultant

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    Primary card:

    [​IMG]


    Secondary card:

    [​IMG]
     
    Last edited by a moderator: May 8, 2015
    Misdemeanor, May 11, 2010
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  3. Misdemeanor

    Misdemeanor Notebook Consultant

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    Also the Catalyst Control Center isn't available...
     
    Misdemeanor, May 11, 2010
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  4. stamatisx

    stamatisx T|I

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    Did you OC your GPU?
     
    stamatisx, May 11, 2010
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  5. Misdemeanor

    Misdemeanor Notebook Consultant

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    No I didn't OC my GPU
     
    Misdemeanor, May 11, 2010
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  6. stamatisx

    stamatisx T|I

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    Did you use the driver sweeper utility to remove the MS default drivers? because I would advice not to
     
    stamatisx, May 11, 2010
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  7. Misdemeanor

    Misdemeanor Notebook Consultant

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    No I didn't use driver sweeper. Now it's saying the Device could not be started (Code 10). Is my secondary GPU broke?
     
    Misdemeanor, May 11, 2010
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  8. stamatisx

    stamatisx T|I

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    Can you describe from the very beginning what you did you do and ended up having this situation?
     
    stamatisx, May 11, 2010
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  9. Misdemeanor

    Misdemeanor Notebook Consultant

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    1. Reinstalled Win7 Ultimate
    2. Installed Drivers (ATI 10.4 and latest Crossfire profile)
    3. Catalyst Control Center not available. :confused:
    4. Noticed that Crossfire wasn't enabled.
    5. Checked device manager. Device code 10.

    Thats about it. Crossfire worked perfectly before I reinstalled Win7. I have no idea what could've went wrong.
     
    Misdemeanor, May 11, 2010
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  10. stamatisx

    stamatisx T|I

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    uninstall the 10.4 drivers, reboot and let windows install the default drivers, then install the drivers from dell, reboot, uninstall them and install the 10.4 and see if it works
     
    stamatisx, May 11, 2010
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  11. Misdemeanor

    Misdemeanor Notebook Consultant

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    The current drivers that are installed are the default Windows drivers. When I try to install the 10.4 drivers they don't show up on the device manager.. I'm really confused right now...
     
    Misdemeanor, May 11, 2010
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  12. stamatisx

    stamatisx T|I

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    Go to the device manager and under the display adapters delete both of them (first the secondary and then the primary) and let windows reinstall those two devices, then try to install the drivers
     
    stamatisx, May 11, 2010
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  13. Misdemeanor

    Misdemeanor Notebook Consultant

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    No luck. Same default drivers installed even after I install 10.4 drivers.
     
    Misdemeanor, May 11, 2010
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  14. stamatisx

    stamatisx T|I

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    did you try after deleting the devices to go default -> Dell -> 10.4?
     
    stamatisx, May 11, 2010
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  15. Misdemeanor

    Misdemeanor Notebook Consultant

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    I did that. I give up and I'm gonna reinstall Windows... :(
     
    Misdemeanor, May 11, 2010
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  16. stamatisx

    stamatisx T|I

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    By reinstalling Windows you mean format and clean install right?
    Try to go default Dell and then 10.4, at least that's how it works with me (I install the 10.6 though)
     
    stamatisx, May 11, 2010
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  17. Misdemeanor

    Misdemeanor Notebook Consultant

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    Just got done doing a clean install of Windows. Then I installed the Dell supplied drivers and then went to 10.4 but still got the same error code 10 on the device manager..

    Is there a reason why I don't have the Catalyst Control Manager available?
     
    Misdemeanor, May 11, 2010
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  18. stamatisx

    stamatisx T|I

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    with just the Dell drivers you get the exact same error?
     
    stamatisx, May 11, 2010
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  19. Misdemeanor

    Misdemeanor Notebook Consultant

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    Yup..

    10+char
     
    Misdemeanor, May 11, 2010
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  20. stamatisx

    stamatisx T|I

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    I can't think of any other software related issue for this error. Next reason that comes to my mind if faulty hardware.
    Does this error appear on the secondary GPU or on the primary as well?
     
    stamatisx, May 11, 2010
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  21. Misdemeanor

    Misdemeanor Notebook Consultant

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    Faulty HW was my first thought. I think I'm gonna try to flash the secondary GPU. What do you think?
     
    Misdemeanor, May 11, 2010
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  22. stamatisx

    stamatisx T|I

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    Well right now you have nothing to loose, it will only bring you one step closer to replacing your GPU
     
    stamatisx, May 11, 2010
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  23. Misdemeanor

    Misdemeanor Notebook Consultant

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    I'll let you know how it goes..
     
    Misdemeanor, May 11, 2010
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  24. Misdemeanor

    Misdemeanor Notebook Consultant

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    Do you have any idea why I cant see the "Catalyst Control" application even after I just installed it?
     
    Misdemeanor, May 11, 2010
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  25. stamatisx

    stamatisx T|I

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    stamatisx, May 11, 2010
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  26. Misdemeanor

    Misdemeanor Notebook Consultant

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    Just booted up to ATIFlash and it's showing the secondary GPU test "Pass"

    Weird... still working on it though
     
    Misdemeanor, May 11, 2010
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  27. stamatisx

    stamatisx T|I

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    On your first post you mentioned error code 19, when does this code change? After you install Dell drivers or after 10.4?
     
    stamatisx, May 11, 2010
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  28. Misdemeanor

    Misdemeanor Notebook Consultant

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    Yeah after I installed the Dell drivers.
     
    Misdemeanor, May 11, 2010
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  29. Misdemeanor

    Misdemeanor Notebook Consultant

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    WOOOHOOO!! I downloaded the 10.3 drivers and it works perfectly now. Crossfire enabled and I'm able to access the Catalyst Control Center.

    Thank god!

    Thank you for all your help! :)
     
    Misdemeanor, May 11, 2010
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  30. stamatisx

    stamatisx T|I

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    both error code 19 and 10 are driver related so congrats that you found a working driver :D
    it was quite a weird case....
     
    stamatisx, May 11, 2010
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  31. DR650SE

    DR650SE The Whiskey Barracuda

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    Started reading this thread and my first thought was to install the 10.3 drivers. Glad to see you tried it out with success.
     
    DR650SE, May 12, 2010
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  32. stamatisx

    stamatisx T|I

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    I still don't understand how it is possible for the 10.3 to be working fine and the Dell drivers to through error...
     
    stamatisx, May 12, 2010
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