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    How long does it generaly take to repair M15x?

    Discussion in 'Alienware' started by shaknbakenyc, Apr 29, 2009.

  1. shaknbakenyc

    shaknbakenyc Notebook Evangelist

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    I had a broken/loose hinge in the back and sent it in for repair, how long you think it takes to fix that? I also mentioned to the tech support that my stealth button wasnt working, but I think they will ignore fixing that because last time I sent it in for that they didnt fix it... Is there a way I can make sure they fix that? Should I call and remind them?
     
    shaknbakenyc, Apr 29, 2009
    #1
  2. The_Moo™

    The_Moo™ Here we go again.....

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    lol that would annoy them


    i have seen it take 1 week to 3 months ... just hope u get lucky
     
    The_Moo™, Apr 29, 2009
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  3. kobe

    kobe Notebook Virtuoso

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    It depends if they have the parts to repair your hinge. Apparently right now, they are short on hinge parts. My m15x has been away for almost a month now and waiting for the hinge parts to come in this week (that was what I was told anyways...). They only thing that they replaced was the motherboard so far.

    lol. Looks like you are waiting with me.
     
    kobe, Apr 29, 2009
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  4. Alienware-Rose

    Alienware-Rose Notebook Guru

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    Hi shaknbakenyc, you may want to sign into My Hive to request a repair status and to make a notation for the stealth button issue. Or contact our Customer Service agents to make a note of that issue for your repair ticket, they can also check into the status of your repair for you.

    If you are unable to log into My Hive and have registered, PM me and I will look up your username/password for you. You can sign into My Hive from the Main Support page via our US site if you are in the US or via our International site if you are outside of the US. C.S. US is available at-1-866-287-6727, option 2. International C.S. can be reached at-0800 279 9751 – Option 2
     
    Alienware-Rose, Apr 30, 2009
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  5. shaknbakenyc

    shaknbakenyc Notebook Evangelist

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    Hello Alienware-Rose

    Im in MY HIVE but I dont see where I can make a notation for the stealth button issue I had, pleaes let me know how I can do that. Thanks.
     
    shaknbakenyc, Apr 30, 2009
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