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    How to contact Alienware

    Discussion in 'Alienware' started by Xuxiix, Jan 25, 2010.

  1. Xuxiix

    Xuxiix Notebook Enthusiast

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    I've been trying to contact Alienware for the past few months, however, they do not seem to answer any of the emails I send them. Calling them is not an option.

    I live in Denmark, by the way, and bought it from alienware.co.uk, Ireland.
     
    Xuxiix, Jan 25, 2010
    #1
  2. Wattos

    Wattos Notebook Deity

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    Hi,

    You should phone them. Email support is really really bad. One option would be to get skype and purchase about 10 euro credit and call them. Also, you might try and call Denmark Dell support but I dont know if that'll work that way
     
    Wattos, Jan 25, 2010
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  3. weddingvideos4u

    weddingvideos4u Notebook Consultant

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    I really wouldnt call Alienware at all!

    Call Dell Technical Support, had nothing but trouble from alienware and was a breath of fresh air to talk to dell.

    Dell were able to give me far more information about my M17x than alienware would
     
    weddingvideos4u, Jan 25, 2010
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  4. The_Moo™

    The_Moo™ Here we go again.....

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    There is no more alienware, you need to call Dell
     
    The_Moo™, Jan 25, 2010
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  5. Xuxiix

    Xuxiix Notebook Enthusiast

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    Wow, that's stupid. They could've at least sent an email telling the customers that. <.<

    Anyways, thanks for the response. I'll call Dell tommorow I guess.
     
    Xuxiix, Jan 25, 2010
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  6. weddingvideos4u

    weddingvideos4u Notebook Consultant

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    Thats not true

    In the UK

    Alienware customer service is done from Slovakia!!!

    Dell customer service is bangalor in India!!

    Thats not the same even if they are both technically Dell!!
    there are different attitudes and experiance!

    Dell in India are actually far more helpfull and have easier access to all the information.

    Talk to Alienware and they have to email different departments within dell to get things sorted.

    also Alienware UK is a freephone number

    Dell uk is a 0845 number and you have to pay have £65 bill to prove this.

    Dell and Alienware maybe the same company but its not the same level of support!
     
    weddingvideos4u, Jan 25, 2010
    #6