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    How to modify my order?

    Discussion in 'Alienware' started by panyihan, Dec 21, 2008.

  1. panyihan

    panyihan Notebook Consultant

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    I have ordered M17 last week but I wanna make some changes on it right now. How to do this? I decide to buy X9100 instead of T9400. How to pay the difference of price?
     
    panyihan, Dec 21, 2008
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  2. exiled

    exiled -_-

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    just give customer service a call. i recommend roswell if you live in the U.S. they should be able to change it for you.
     
    exiled, Dec 21, 2008
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  3. whizzo

    whizzo Notebook Prophet

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    yeah, just call CS. they'll ask for your order number etc, and afterwards you can make changes to your order as long as you're within phases 1-4.
     
    whizzo, Dec 21, 2008
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  4. panyihan

    panyihan Notebook Consultant

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    My order is in phase 5 now. Can I still get order change?
     
    panyihan, Dec 21, 2008
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  5. whizzo

    whizzo Notebook Prophet

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    i'm afraid not, no. certainly not in regards to hardware, you might be able to do something about software. probably not though.
     
    whizzo, Dec 21, 2008
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  6. panyihan

    panyihan Notebook Consultant

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    But I asked CS to check status for me last friday, they said there is a hold on production due to paypal verification. This has been resolved and settled, so they can expect assembly by Monday. So...it means they did not strart build my laptop yet?
     
    panyihan, Dec 21, 2008
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  7. whizzo

    whizzo Notebook Prophet

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    phase 5 means they've started they've got all parts together IIRC. a this point, you can't change your order anymore because they'd have to start switching parts around etc.
     
    whizzo, Dec 21, 2008
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  8. panyihan

    panyihan Notebook Consultant

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    Do I have any chance to change my order?(if I pay some fee?)
     
    panyihan, Dec 21, 2008
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  9. whizzo

    whizzo Notebook Prophet

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    hardware? not without canceling your order and placing a new one (which would mean going through all the phases 1-5 again).

    software? maybe if CS is in christmas spirit, probably not.

    incidentally, what is it you want to change so bad?
     
    whizzo, Dec 21, 2008
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  10. panyihan

    panyihan Notebook Consultant

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    My ordered T9400 and 1440 resolution screen. Now I want X9100 and 1920.Cuz my girlfriend want to watch HD movie.. If I cancel my order, how?
     
    panyihan, Dec 21, 2008
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  11. whizzo

    whizzo Notebook Prophet

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    just call CS and cancel your order. your money will be refunded to your account. then, place a new order with the parts you want.
     
    whizzo, Dec 21, 2008
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  12. panyihan

    panyihan Notebook Consultant

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    Are they going to charge me any fee?
     
    panyihan, Dec 21, 2008
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  13. whizzo

    whizzo Notebook Prophet

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    i don't think so, no. 15% restocking fee is only for USA, and shouldn't come into play anyway since the notebook hasn't been built yet. i'd still ask the CS agent before you cancel though. if he says it does apply, you might wanna mention you're doing it just to change your order, so the money will still go to AW sooner or later :)
     
    whizzo, Dec 21, 2008
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  14. panyihan

    panyihan Notebook Consultant

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    Thank you very much dude...you help me a lot...Merry Christmas :)
     
    panyihan, Dec 21, 2008
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  15. whizzo

    whizzo Notebook Prophet

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    no problem, and Merry Christmas to you as well.
     
    whizzo, Dec 21, 2008
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