My Brazilian experience says: if you don't stay chasing to see the issue solved, don't expect it to be solved.
AW said it will phone you = they meant you should call them another day.
Never saw a big company phone you to solve a defect with their products. All the way, i needed to phone in and press for a solution.
And some people are forgetting that, in AW case, there is a BIG difference: $$.
A IBM gets recalled, no problem, most are no near as expensive as the AW ones. That's why you don't see tons of problems arising on the Sager&Clevo part: they always think, "at least i don't have waste money on the expensive AW to get such a headache". (And yes, there was a "hinges burst" on Sager&Clevo too)
So, nobody expects a 3k+USD notebook to be a troublesome one.
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@Nirvana
You have too agree that owners of a 6k USD "superboutique" notebook are more ready to went berserk if the notebook starts with trouble that one who spent 3k USD on a "small/medium regional seller".
Not counting all the marketing behind the AW brand which makes people believe they do flawless products. -
I need to vent this; I am furious (Long read...AW reps enter at your own risk).
Discussion in 'Alienware' started by daveh98, Aug 13, 2008.