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    I need to vent this; I am furious (Long read...AW reps enter at your own risk).

    Discussion in 'Alienware' started by daveh98, Aug 13, 2008.

  1. AzalnRex

    AzalnRex Notebook Consultant

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    My Brazilian experience says: if you don't stay chasing to see the issue solved, don't expect it to be solved.

    AW said it will phone you = they meant you should call them another day.

    Never saw a big company phone you to solve a defect with their products. All the way, i needed to phone in and press for a solution.

    And some people are forgetting that, in AW case, there is a BIG difference: $$.

    A IBM gets recalled, no problem, most are no near as expensive as the AW ones. That's why you don't see tons of problems arising on the Sager&Clevo part: they always think, "at least i don't have waste money on the expensive AW to get such a headache". (And yes, there was a "hinges burst" on Sager&Clevo too)

    So, nobody expects a 3k+USD notebook to be a troublesome one.
     
  2. Nirvana

    Nirvana Notebook Prophet

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    If you don't know already, IBM sold its PC department to Lenovo in 2005. The recall was dated September 28, 2006.

    Also, Lenovo/IBM wasn't the only manufacture got involved in that incident, Dell, Apple, Fujitsu, Gateway, Toshiba were also effected. So i have to say it was Sony's fault, not IBM. By far, you haven't named one major failure from IBM itself.

    Not true, just because AW charge you for premium doesn't necessarily means that it cost them premium to produce. Best example would be the same configuration of D901C from voodoo and sager, $6000 vs $3000.

    Why should they blame nVidia? The GPU overheating is due to poor chassis design (as crizzler stated previously), the 8800m GTX is running cool on my sager.
     
  3. AzalnRex

    AzalnRex Notebook Consultant

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    @Nirvana

    You have too agree that owners of a 6k USD "superboutique" notebook are more ready to went berserk if the notebook starts with trouble that one who spent 3k USD on a "small/medium regional seller".

    Not counting all the marketing behind the AW brand which makes people believe they do flawless products.
     
  4. Nirvana

    Nirvana Notebook Prophet

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    I've never said that. And Sager is bigger than Voodoo.
     
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