If you've ordered an Alienware computer recently, check your invoice

Skip to the 24:19 mark for complete details, but it looks like Dell is sneaking in an additional $67 charge for an onsite warranty even when customers have explicitly opted out of it. So if you've placed an order in the last few weeks/months, check your invoice to see if you've been billed for this, then raise holy he|| with them to get it refunded.

 

Thats how Dell operates in the Enterprise as well.

My client almost removed Dell entirely from their ordering process because they learned that Dell charges an additional 20 on top of what we do which they provide no service, part, or warranty to justify. May not seem like much but when you are shipping maybe 10k units a month it adds up pretty quickly.

 

I just placed an order and noticed I was billed $87 for this. During the order process, there was no option to downgrade or remove this service and it did not appear until after I ordered.