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    Illuminated keyboard and webcam problems on m15x

    Discussion in 'Alienware' started by Sunrise, Apr 26, 2009.

  1. Sunrise

    Sunrise Newbie

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    Due to some problems with partitioning, I had to reformat my M15x just after receiving it. Afterwards, the illuminated keyboard just stopped working and the Command Center had no option to fix it.

    I found the fix for it, uninstalled Command Center, installed the fix, reinstalled Command Center - still nothing. No lights, no option for keyboard lighting on Command Center.

    Meanwhile, another problem has come up. AlienSense starts up on the Windows startup screen, however, it gets stuck at "Starting up..." and an image never comes up. My webcam also likewise makes Windows Live Messenger crash whenever I try to start a video call.

    I've tried to reinstall the webcam drivers, reinstall the webcam driver fix over and over again (I'm not even really sure if it installs really, the Setup screen comes up, I click Setup, it disappears and nothing else happens), reinstall .NET Framework, reinstall Command Center about 50 times. Nothing seems to work.

    Help is much appreciated, thank you very much.
     
  2. evilwill32

    evilwill32 Notebook Guru

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    Not sure about the lights, but for the camera, I had the same problem.

    Go to aliensense and click advanced, then at the bottom of the menu, select 'alienware integrated webcam' for the choice of hardware to use. Try that and see it if it works.
     
  3. Mystik

    Mystik Notebook Deity

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    Try enabling the webcam (Fn + F9), see if that does anything...

    for the keyboard, it's a pretty well-known problem... documented here:

    http://forum.notebookreview.com/showthread.php?t=285226

     
  4. Sunrise

    Sunrise Newbie

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    Hm, I have tried the registry change fix. Again, nothing worked. I'll try the second one. Thanks. (It seems to be for vista 64bit though and mine is 32bit, would it still work the same?)

    evilwill32, I have already done that, that seemed to fix the AlienSense problem, but the problem with Windows Live Messenger still persists - sometimes it works, sometimes it just makes Messenger crash. Have you encountered that one too?
     
  5. Sunrise

    Sunrise Newbie

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    After installing the fix from Alienware again, this time I can see the keyboard in AlienFX, it just doesn't light up :/ I am pretty sure it is not hardware damage as it's just been a few days since I got this and absolutely nothing has happened to it, not even a scratch.
     
  6. | 51 | 50 |

    | 51 | 50 | Notebook Guru

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    Have you tried reseating your keyboard? (unplugging and replugging the connectors and what not?)
     
  7. HAK Devil

    HAK Devil Notebook Consultant

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    when you reformatted did you do so using the Alienware recovery disc or a windows disc you had yourself

    If it is the latter then you need to follow Findivkas` guide on how to reformat and reinstall in the correct order otherwise AlienFx keyboard will not illuminate.
     
  8. Sunrise

    Sunrise Newbie

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    I'm not quite hardware savvy to do that :( Is there maybe a guide for dummies that explains it?
     
  9. Sunrise

    Sunrise Newbie

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    I used the Alienware recovery disc, then used the other disc that came with the laptop to install the drivers, but I'm not really sure I installed them in the right order. Would that affect it?
     
  10. DenverESullivan

    DenverESullivan Notebook Consultant

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    Unfortunately... yes.

    Alienware drivers have to be installed in a very specific order or things won't work as they should.

    Area-51® m15x (15.4" LCD)

    Microsoft Windows Vista

    Chipset driver
    Driver for the current active video card at the moment:
    -- Intel graphics adapter driver (Integrated), or
    -- NVIDIA graphics adapter (Discrete)
    Audio driver
    On-Screen Display Manager Application ([Fn] + [F7])
    Switch to the other video card driver by pressing [Fn] + [F7] and install its driver.
    Network adapter driver
    Wireless network adapter driver (Optional)
    Remote control receiver (CIR) driver
    Touchpad driver
    Media card reader driver
    RAID utility
    Turbo Memory driver
    Bluetooth driver
    Camera utility ([Fn]+[F9])
    .NET 3.5 Framework
    FA Camera Driver
    Command Center application
    DVD player application (Power DVD)
    CD/DVD recording application (Nero Suite)


    - Denver
     
  11. Sunrise

    Sunrise Newbie

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    Argh, thank you. I guess it's back to a reformat for me :/