Intel Press Release - Sandy Bridge Issue - What does this mean for the M17xR3?

Think who should keep makeing them ? Dell keep shipping the faulty R3'3 untill a replacement is ready ? Besides the PR nightmare THAT would cause (people would be screaming how can Dell ship KNOWN faulty equiptment, instead of they should not keep shipping known faulty equiptment), Intel lawyers would eat them for lunch. Intel has initiated a recall, Dell is leagally oblidged to follow that per contract.

Dell is in a no win situation here....we scream and complain that they are NOT shipping them as we want, or they keep shipping and you know poeple would scream how dare they......honestly, this is no fault of Dell's, cut them some slack

And the old chips will go back to Intel, some for diagnosis, most to be destroyed securely.

 

This is bad news for my purchase, isnt it... Fuuuuuuuuuuuuuuuuuuuuu..

 

I wouldn't get too down about it, Dookie. Intel has said that they would start shipping the fixed chipsets by the end of February and I'm sure all of the big manufacturers like Dell would get first dibs on them. Our EDD's probably won't get pushed back too long... At least that's what I'm hoping. I'm sure the wait will be worth it.

 

I'll mail you a box of cookies if you're right

It's not the wait that's killing me. It's the not-knowing-my-fate-cuz-I-already-got-charged issue.

 

Dell will probably cancel it because of this whole Intel fiasco, they are probably getting a lot of cancellations. As for your Visa, Dell will usually cancel it and refund it the same day but I know visa takes a few days to put the funds back into the CC

 

How do I know my order has been cancelled? Does my Order Status change from "In Production" to "Cancelled"? Cuz noone has contacted me yet...neither Dell nor AAFES, and I've already been charged. A couple more weeks, and my cc bill is due too, which is very disturbing...

 

You might want to call Dell, I doubt Dell or AAFES would contact you, maybe via e-mail. Yes it should change from "In Production" to "Canceled" but that may take a day or two, especially since it's the weekend.

 

man my status still says in production and the few people i have called and asked have said it is in production with no holds or cancelled so hopefully thats the truth. i hope they dont wait for the last second to tell me they canceled it. i just want my damn laptop. i am so impatient.

 

As of today, my order is still "In Production" according to online and via telephone 800-alienwa, it's "In Production and currently in the Build Phase....with an EDD of 2/15". And this is several days after several folks on these threads reported that theirs got cancelled.

So hopefully good news to come

 

+1. 10char

 

Mine is the exact same!

 

When I talked to Dell they said they are in the process of calling all customers that haven't already shipped that they will either put the order on hold or cancel it.

Dell can NOT ship out any more of these units. Intel has told them not to.

 

Wasn't that only a suggestion that they pull them from sale though? I know you can no longer buy a faulty chipset, but those orders in process would still be ok to ship as long as there are adequate safeguards in place for customer aftercare (which afaik there are?)

 

it was mention by someone on one of the thread that the dell rep stated that all orders made in the past 10 days from the date that intel did their press release will be cancelled.

the press release was on 31/01/11. so if your orders were made on or after the 21/01/11. chances are, your order has been cancelled. and dell will be notifying you when they have the time or after they have called all existing R3 owners to inform them of the problem and also to ask if they would like a return/refund.

 

Actually my order was placed on the 25th and after the CSR i spoke with checked with a spupervisor I was given the option to keep the order in place. At first he told me it would be cancelled, but checked after I explained to him that I had used a few coupons that had since expired, canceling the order would cost me more. I received a follow up call from him the next day and he informed me that they were also going to remove the NBD shipping charge. When I asked again about a time frame for the new chipsets, he said that the laptop would ship before my EDD of 2/16. Now I don't believe it will ship that soon, but it does not show up as canceled in the order status. If they do cancel it, I would expect them to give me the same price when I re-order.

 

I hope so too. Mine was ordered on 1/28, with EDD of 2/16. Techsupport guy said that mine's not "cancelled" or "on hold," but there's still a chance that it can change. I think that for all R3 purchasers, that should have changed by now...

 

I just hope the quality of the notebook is better than the quality of communication from Dell. I've chosen not to call back because I know I will get a completely different story.

 

Dells not going to cancel any orders unless the customer cancels it. Don't believe anyone that says Dell will cancel orders. They won't.

 

Dell never said they were canceling orders, they are putting them on hold untill the new chipsets are in....please dont spread these falsehoods.

 

Really? No once said they will be cancelled? Please read the other posts before you accuse others of spreading bad information.

 

Just got off the phone with a supervisor. Everyone that currently has their R3 will have an extended return/refund for 60 days instead of 20.

 

Oh I really hope so. I just got an email from Dell saying that they could allow an "exception" and let me return it in 36 days.

 

TBH, I dont care what "someone" had a CSR say to them, please read what DELL has said, and show me where DELL has said here: http://forum.notebookreview.com/ali...sandy-bridge-issue-what-does-mean-m17xr3.html and show me where it says they will be canceled...thought so. What it DOES say, and let me quote it for you"

"* For customers who have placed their order and the order has not yet shipped, these orders are on hold and the customer will not be charged. Dell will notify these customers and determine if the customer wants the order cancelled or wish to keep the order open to be fulfilled when new production material is available

* For customers whose order has shipped but not yet arrived, these customers can refuse receipt of the shipment and it will be returned to Dell. These customers will be contacted to determine if they prefer a full refund or wish to keep the order open to be fulfilled when new production material is available"

I bolded the key part for you.

You see anything in what DELL has said about them canceling ? All I have read from other posts is a lot of contradictions, so, probably best to look at what DELL has said in their press release than a bunch of he said she said maby will do this kinda posts dont you think ?

People would be best to read that last line in that post...

" Please do take the time to review the Intel Press Release and the above info from Chris..."

 

Are you kidding? Have you even read my post? I said... don't believe anyone that says Dell will cancel any orders. In other words... Dell is not going to cancel orders. In other words... I was tell people not to believe the guy I quoted in my post above who claimed Dell is going to cancel orders. In other words... why are you try to convince me that they are not going to cancel orders when thats what I said to begin with.

 

Hello Everyone, been reading these forums for the past few weeks. i've loveed AW ever since they first came out, and finally got to order my first ever AW. originally i ordered the r2 with all the bells and whistles i could afford up until i talked to a rep which then convinced me to order the r3 version, WOOHOO right?? >.< then the whole intel thing came up. ANYWAYS just wanted to let all on these forums know, thanks for all the information posted and research posted, it really helped me decide to keep waiting. Keep up with all the good posts.

 

Mine doesn't say on hold. They're still building it. I looked on my order status page.

 

just called tech support and he looked into it for me and he said he found a message from cooperate saying to hold all dell orders. it wont say it on your order status cause even mine said in production but he said all orders will be held untill the new chipsets are in. so i canceled my order. pretty bummed.

 

If this helps at all, I just got off the phone with and Alienware rep and the online chat session and both have told me that i7 2630QM is not affected and is still being shiped out as schedualed. I ordered my r3 on the 30th and is susposed to be here on the 16th. Both confirmed that there are no hold and it is still in production on scheduall.

 

no man its not the processor being affected so all the r3's are affected. sorry man but yours also wont be shipped. i talked to a few supervisors at dell and they said no shipping of any r3's. they whole mother board has to be changed.

 

It is not the processor...all the SB processors are fine, its the chipset, big difference. ALL the chipsets are effected

 

Guys, lets stick with the topic and as a reminder, please do read the quoted info Chris-M provided over @ the dell community forum (see post #1) before posting. doesn't hurt to make sure you have the basics down before commenting on something support may have said.

 

sorry bout my previous post, was missinformed my bad. but I just saw on Cnet.com that intel has given the go ahead to continue shippign the flawed chip sets while they work on new ones
Intel's Sandy Bridge chipset headache took another turn today. Last week Intel announced that it was pulling all Cougar Point chipsets that support its new Sandy Bridge desktop and laptop CPU family due to a flaw in the chip controlling the Serial ATA II data inputs.

Citing high demand from its desktop- and laptop-selling customers, Intel announced today that while it works on remanufacturing the chipset it will resume shipping the older, flawed version, and pledged to work with system vendors to either eliminate or minimize customer exposure to the potential problem.


Read more: Intel ships Sandy Bridge chipsets again, but should you buy one? | Crave - CNET

 

Is CNET a reliable source? because if this is true than we might get our laptops on our EDD

 

Yes, they are reliable in my opinion....

 

well then woohoo im getting my laptop on schedule!!

 

from what I know of yes they are, but there are also a ton of other sources stating the same thing also. So hopefully Ill still get mine on the 16th!

 

bewilderment...

 

you dont understand what im dealing with right now. ill take a ty laptop right now as long as they will fix it in the future. In all likely hood mine wont even be affected. Only 5% are affected and thats over 3 years lol

 

wouldn't think it's a good idea (long term) for any oem - but if it's the can of worms they choose to keep open (rather than wait a few weeks for the corrected chipsets from intel), then so be it...

since the article doesn't specify exactly which vendors are itching to ship out some more known faulty intel chipsets, let's just hope cooler heads prevail over at dell/alienware...

 

Heres another link for viewing pleasure that seems to be accurate.... Intel and the Sandy Bridge recall - Feature - Techworld.com

 

I sure hope so. The csr I spoke to today said that my order, even though it says "In Production" and "In the Build Phase" (on the phone), is unfortunately going to put ON HOLD, like all other R3 purchasers. Blah blah blah the usual info about Intel producing new motherboards, etc etc. Keep in mind, that I called today on my drive to work (@2/7/11 - 8:30am PST), so maybe your post is hopefully current

CNET is as reliable as the money that OEMs pay them to review their products positively , so it might be true?

Same here. I spoke to 1 csr who then said her colleague who is handling the correspondence on this will be calling me shortly to let me know whats up. A few hours later he called me, and said the usual HOLD, Intel new mobo, blah blah blah. But he also said there might be a chance that I'll still get it by my EDD or a bit after, depending on how long Intel takes to ship them (their building department) the new hardware. I kept asking him if there was a way for them to keep producing mine since they're doing a recall anyway, and he said there's no way to circumvent that; it's out of their hands, and it's a different department that makes that decision.

Anywhoo, here's once again hoping that they'll ship mine in time

 

the Cnet info was posted today at 4:15pm CST so yes it is current. Who knows how long it will take Dell to get the info though.

 

Anyone else feel like intel is now trying to downplay this / more interested in reducing their costs of this blunder? I mean I dont care if I see degredation problems right away or not, I want To be assured that I will be getting a brand new mobo replacement or else the laptop is going back before the return period is up. Intel and Dell really need to get their act together on what exactly is going to be done ( being told a hundred different things by Dell support doesnt count).

 

I just emailed the csr that I've been talking to over the last few days. Hopefully he knows wassup and responds accordingly, or brings the issue to his supervisor. Cnet's not the only website that broadcast that new news. Also, while fiscally feasible to hold orders, it's also a loss of profit. So just ship 'em out all day everyday if Intel's gonna cover it, right? Makes sense to me, if from a non-pr p.o.v.

+1, as always

...Sometimes I come on these threads regarding the intel issue, expecting the same news over and over, and reply the same reply over and over, but I guess it's therapeutic in a way. Thanks guys, for being there when we/I need you the most (and YES, I do have a life I go online after I get home which is right before bedtime).

 

hopefully dell/alienware will post something official (at each of those respective web sites) soon regarding their chosen action plan on the intel sandy bridge chipset issue. this would provide clarity and/or assurances for both exisiting and potential customers...

 

yea ive already seen like 10+ different pages with the same new report, so im gonna call my csr in the morning and hopefully I can stil get mine shipped. heck I ordered the 4 year advanced w/ accident warrenty so I could honestly care less if i get a bad mobo. I just need it asap for school. Plus ill just send it back before the 21 days is up and get a new one but with a ssd

 

Lol...You never have heard of the NVIDIA/Mac Book/ HP DV Series/ So many other laptop recalls years after because the defect rate on the units was so high? The GPU's kept developing faults.

 

Hi guys, first time posting here today after reading this scary thread : although I've used this site quite a bit for product reviews etc.

Right... here's my situation.

Alienware m17x r3 received about 10 days ago (EDD was Feb 16th) so it was very early which I thought was lucky as hell but now after reading the previous posts it seems a bit concerning (like they were trying to rush it out before the issue was made public).

I opted for the i7-2720QM processor option, and 4GB of ram which I personally upgraded at home to 16GB (Crucial). It came with 2x 320GB Western Digital HDD's which I also upgraded to 2x 160GB OCZ Vertex 2 SSD's. Does this leave me in the s*** if I have to respond to a recall from Dell as I have non standard parts in the machine? Or are they reliable enough to have me send my machine off to them with the non standard parts in? (without them being damaged or going missing).

P.s i ran a CPU-Z scan and it says the Chipset is Intel - ID0104 Rev - 09 Southbridge - ID1C4B


If anyone has a clue what that means that'd be great..

Thanks,

John


Forgot to mention it was an Alienware.co.uk Order

 

Further data:
Lenovo and Asus to offer Sandy Bridge refunds | Workspace IT | ZDNet UK

 

Thanks Chris