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    Is it possible to talk about alienware without people jumping to bash them?

    Discussion in 'Alienware' started by FranBunnyFFXII, Jun 4, 2013.

  1. FranBunnyFFXII

    FranBunnyFFXII Notebook Consultant

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    In non Alienware selection of communities, which are a lot, you mention the word alienware it is like a free invitation to be harassed or bashed.
    besides of the obvious others like homophobia and racisn, ect, I have never seen a subject become so heavily assaulted and steeped in mythological bias that permeates literally anywhere you go with in the PC/gaming industry.
    Literally the first things people respond with anytime Alienware is mentioned is "overpriced" or "Garbage computers" "rip off" ect. Literally within a few of the first comments this hell storm plagues any discussion that has "alienware" written in it.
    I can't believe the absolute blind and irrational hatred of the brand.

    I have owned 4 Alienware systems and a few of their products and I've never had an issue that people were describing. My M11X had an issue with over heating but I found a program that fixed the fan and it never over heated ever again. But the incident allowed me to personally experience Alienware's support system which is absolutely phenomenal. I can't believe how well I've been treated as a customer via alienware support.

    I absolutely love the alienware products that I have and I'm happy to spend the premium to get one with the peace of mind I know ill get for owning an alienware, But what I didn't expect is the harassing behavior from other folks.


    How did this even start?
    How did such a riot of a mythos build up around the brand that created such blind hatred?

    The first thing people drop on alienware is the flawed "Overpriced, just build it yourself" argument. You try to explain that "but its a prebuilt, its not going to be priced the same as building." The overpriced argument falls apart when you compare alienware to their competators in the prebuilt market like OriginPC, Falon Northwest, MainGear, Digital Storm, ect.
    Even if you bring up these facts, No one listens, and still says "Overpriced" with the intent to be offensive.

    The one thing that bothers me is the lies people associate with alienware and the perpetuate.
    Like "Alienware was good before dell" No Alienware wasn't, they had trouble filling orders many times, and they weren't an oem back then, they were a rebrander that used off the shelf parts like any other prebuilder. At least now Alienware has its own OEM parts line up to include their laptops.
    No one like Alienware before dell no one liked them afterwards either, its always been "overpriced" bashing. But the funny thing is that their prices became more competitive and better priced after their dell aquesitition.


    I don't understand why people continue to bash on alienware for no legitimate reason. You literally cant talk about alienware anywhere without someone taking that step to throw the first stone at them.
     
  2. TBoneSan

    TBoneSan Laptop Fiend

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    It's just the school boy mentality. It's the same thing if you mention Ferarri. Someone claims how you can build a drag car for less that will out do it on the 1/4 mile. All well and good but there are those who know the deal, and there are those who just don't get it. Jealousy, Ignorance, unwillingness to compare apples with apples for fear of a logical consclusion. They are the ones missing out so I couldn't give a hoot.
    Power to weight, mileage per gallon and aerodynamics is where an AW beats the competitors like a red headed stepchild.
     
  3. bolko7

    bolko7 Notebook Enthusiast

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    Really a topic about bashing and why ppl hate me -_-.

    To answer your question why ppl bash alienware, cuz ppl are ppl. All of us at times finds things we don't like, hate even. And some of us will atack ppl that like things that we don't. This is how world is. The only thing you can do is try to ignore them and don't care. Cuz if a person hate something reasoning with him/her will not help you, nor will they change theirs opinion (95% of time)

    What you think is not legitimate reason to bash alienware might seem a good reason for other ppl.

    PS. Sorry for my poor English, and don't we have a topic like this every week ?
     
  4. FranBunnyFFXII

    FranBunnyFFXII Notebook Consultant

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    I did a price comparison of other prebuilts like a week ago.

    Parts Build, Mid tower(Aurora comparison)
    x79 motherboard, intel Core i7 3930K, GTX 670, 850Watt PSU, 8GB 1600mhz RAM, 1TB Hard Drive, Liquid Cooling system, Warrenty coverage: Full 1 year warrenty with shipping and parts coverage.

    Priced of builds:

    Alienware Aurora, x79: $2,249.00

    OriginPC MILLENNIUM: $2,581

    XoticPC: Scourge(Silverstone Fortress case) $2381.00(exchange spec: 3 year warrenty standard)

    Falcon Nortwest Talon: $2884(exchange specs: 16gb 1866mhz RAM, 750watt psu)

    Maingear f131 SuperStock: $2,813.00(spec exchange: 670 4GB)

    Digital Storm Maurauder V2(Graphite Series 600T case): 2,345.00(spec Exchange: 800watt PSU, 3 year basic warrenty)

    Sources:
    The Dell Online Store: Build Your System
    Alienware
    Step 1 | Choose Your Desktop Case | ORIGIN PC
    OriginPC
    SCOURGE Stage 3 "Paramount" - XOTIC PC - Xtreme Desktop
    XoticPC
    Falcon Northwest Configurator
    Falcon NorthWest
    https://www.maingear.com/boutique/pc/configurePrd.asp?idproduct=1263
    MainGear
    Digital Storm Marauder V2 Gaming PC | Config 823713
    Digital Storm

    According to the prices and their Sources. Alienware is the cheapest of all the companies I know off the top of my head.

    Alienware is a prebuilt, yes its more expensive than building it yourself, but at the same time Alienware is cheaper than its prebuilt competators.
    Alienware also provides infield service techs if needed, and nextday parts and shipping if you require a replacement,(no RMAs, just out right part replacement service)
     
  5. DH48

    DH48 Notebook Evangelist

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    It funny as i used to be one of them lol. Mostly as i was a desktop fanboy and was able to build thing for less then they were asking but i would say that hate was more from the price that the rest of the world was and is still in some places being asked for AW. Yes now the prices in some countrys are better. Remember the first M17x r2 that was up on some stores the price was just silly nearly 4000euro. Thats what got me going on the term that AW is just overpriced.

    Now i own a AW and plan on upgrading to the M18. Most ppl i talk to about the notebook do say that it is to much for a notebook but hey most of them use a notebook for internet and office and not gaming.
    You get the same hate for apple in most EU countrys :)
     
  6. sangemaru

    sangemaru Notebook Deity

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    Yea, I used to bash Alienware too before I saw one of their better machines (the M17X R2). I just found them big, ugly, clunky and too expensive for what they offered.
    Now I kinda dig it :D

    That R2 is the best-built machine I've ever seen. You could throw it at a car and make a hole through it.
     
  7. der-kaiser

    der-kaiser Notebook Guru

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    Agree with the gist of this. But you'll get fanboys across any well established brands. Go over to macrumours and substitute 'alienware' in your post to 'apple' and I'm sure there'll be dozens of likewise threads complaining about the irrational hate Apple gets. At the end of the day, we chose products that suit our needs the most that are within our budgets. I don't see a need to justify or be defensive about my choices to others. Nor is there a need to bash the decisions of others. All this slinging is a bit silly really.

    Also to compare this to issues such as homophobia and xenophobia is stupid. :rolleyes:
     
  8. Quagmire LXIX

    Quagmire LXIX Have Laptop, Will Travel!

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  9. Caladdon

    Caladdon Notebook Evangelist

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    I love Alienware systems.
    I've used the M11x R1, R3, M14x, M15x, M17x R3 and tested the M18x.
    At the moment I currently own another M17x. So I'm in a fair position to comment.

    They are overpriced or at least CAN be.
    It really depends on how you purchase and where you purchase.
    For example buying perhaps needlessly large amounts of Ram just for the sake of having more.

    Used many machines and Alienware's service is second to none.

    The same can be said vice versa.
    Alienware users band together on forums and put forth arrogant statements, even jokingly, as being superior to other users or ruthlessly attacking anyone who criticizes their beloved systems for faults, issues, price, etc.

    Gaming laptops are still a developing market product and competition is fierce.
    Most users know that they can afford both a better performing desktop for gaming and cheap laptop for everything else usually for less than a high spec'd Alienware.

    So why would they bother with Alienware or any gaming laptop in general.
    Answer - Most wouldn't.

    For me personally however, I can't be bothered with a desktop because they have no portability and a cheap laptop is next to useless as I want to game on the move.
    Granted there are some smaller desktops coming out but for the most part you would be hard pressed for trying to take one around with you everyday.

    It's a fact I accepted before I even bought my first Alienware that I wouldn't be getting anywhere near the performance of a similarly priced desktop. However what I did get is a cool machine and the portability I needed along with more gaming potential than most other laptops.

    Simple - The cost of Alienware and the other choices available.

    If I go deeper - It might also be based on the fact of needs in life.
    Paying for an expensive laptop just to play games isn't as important as covering bills or food for most people. Then again there are those whom prove to be exceptions....

    Yes, but Alienware components are overpriced in general when brought into comparison against the likes of Clevo, sager, etc.
    They charge less for the same components. Ergo, they are now naturally overpriced.

    You pay for the Alienware branding, which does come with cool software and isn't as bad as Apple systems. On the other hand - Apple currently have better screens.....

    I never had Alienware before Dell took over so I can't compare.
    Naturally I just assume that it's actually beneficial due to the resources Alienware now have at their disposal under Dell.

    There are legitimate reasons which I've mentioned above.
    However, if you shop around as I did, you might just come across deals that are far too good to pass up on even if it's not the latest tech currently out.
     
  10. Rodster

    Rodster Merica

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    Why let what other people say affect the enjoyment of your Alienware product? :hi2:

    A good portion of my laptops are Dell budget laptops and they seem to be doing fine. I have a 6 year old Vostro 1500 that still works. There are lemons with every company. If you have problems with one vendor and their products, surely you wouldn't hesitate to jump ship. OTOH, if a vendor treats you right and you are happy with their products and services why leave? :thumbsup:

    Alienware products seem to be a love hate product with the masses. Those that don't like them tend to bash and those that like them, swear by them.

    My biggest problem with Alienware and this could be that they are no longer in real control but the decisions come from Dell, is that not all of their products are cutting edge for gamers like they used to be pre Dell. I understand that since Dell wants to appeal to a larger audience than if Alienware was a solo company.

    All boutique PC builders tend to be overpriced and Falcon NW is by far the most flagrant of the bunch. They make Alienware look like they are giving their stuff away.

    No boutique builder can compete when you want to pick and choose your components and on price. I like to build my own stuff but love the design of the X51 since it looks like a XBOX 360 but was letdown in the recent refresh.
     
  11. Hybrys

    Hybrys That Damn Cactuar!

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    In b4 'alienware sucks bro so expenses i get inspiron instead'


    They're a boutique product with custom cases/cooling made FOR them, so of course they're going to cost more.

    Everyone has an opinion, and they're totally welcome to it. Sagers suck, they're boxy and cheap. Sagers rock, they're the best for your dollar. Alienware sucks, they're so expensive. Alienware rocks, they're support is fantastic and are the biggest brand to support this power of laptop.

    Who cares?
     
  12. J.Dre

    J.Dre Notebook Nobel Laureate

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    Everyone I know who has said something negative about Alienware, has never owned Alienware. A lot of people I've questioned about their comments say they either know someone with an Alienware system that has issues, or they read something bad about them. And one of the people who said their friend has issues also said their friend could have, and I quote, "treated the system poorly."

    That says a lot, no? :rolleyes:
     
  13. Hybrys

    Hybrys That Damn Cactuar!

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    That's not really true, especially poor support stories. Like mine, where I had a motherboard die, and they replaced it, twice, onsite, with differently broken motherboards. Took two weeks to finally send someone else out to fix it.
     
  14. J.Dre

    J.Dre Notebook Nobel Laureate

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    It's true in my case, perhaps not for you.

    I'm not saying the company is flawless. I've had several issues with Alienware as well. But the people in my life who claim "Alienware is overpriced crap" have never owned any of their systems - they have no personal experience to support their claims. Also, most of the YouTube posts I see are also from people who do not own Alienware.
     
  15. Benchmade 42

    Benchmade 42 Titanium

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    Alienware haters are just mad and jelly.

    Most of the time, when there is an alienware product being reviewed, you would read and see a busybody commenting on how it is overpriced and how he can build one himself for a lot less cheap and those type of busybodies had never own an Alienware or never heard of the word haggling.
     
  16. vsg28

    vsg28 Notebook Consultant

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    The OP creates similar threads all over the internet. I don't like Alienware haters either but this is ridiculous.
     
  17. vs3074

    vs3074 Notebook Evangelist

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    The bottom line is, there is no other company with same support as dell/aw, and that my friend is the key factor.

    When someone bashes me for being aw owner, and describes how they can build a desktop for cheaper, I ask them 1 question, so if something breaks in that said desktop, will the parts supplier come to your home next day to fix it?, no? But why?

    Then the issue is, RMA a hdd/motherboard/gpu and it takes almost a month to get replacement, so new parts even though warranty is still valid, or wait a month to get the comp fixed.

    Bottom line, haters gonna hate, gamers gonna games, I am gonna chill with my aw babies :)
     
  18. Prolixious

    Prolixious Notebook Deity

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    If I hadn't found these forums, I wouldn't have known that Alienwares had hardware muxes, HDMI-input (at the moment), NBD warranties, etc. The competitors like to shout about their features; Alienware does not shout about its own. Thus, Alienware has no features but the lights and the brand name. :rolleyes:
     
  19. der-kaiser

    der-kaiser Notebook Guru

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    Probably just after some approval.
     
  20. 2.0

    2.0 Former NBR Macro-Mod®

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    LOL. :D

    Think he's shillin'?
     
  21. juliant

    juliant Notebook Deity

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    Back in 2008 when I found out about Alienware I was wondering why is so expensive, almost double the price of Asus, Toshiba, MSI and other competitors, I never commented in the way they look I was actually fascinated but surprised about the price and because of that I bough an ASUS gaming notebook.

    When I went on the chat line with the alienware team in the beginning of 2009 because I was curious and wanted to know why that price I was given a simple answer: "You have to own one and then you will know!"

    Thinkin' about the money I'm going to spend for those systems I went with the cheapest possible at that time. And my God! It is like an addiction like smoking or drinking, just kidding :))), but really it makes a difference. A simple example is, lately I bought a Lenovo, because I am disappointed by the cooling of the m14x (both R1 and R2) and what garbage. I have nothing against Lenovo but this is what I experience. I opened it 2 times and things are already starting cracking from the case... I am just going to gift it to my nephew and forget about dealing with others all over again. I just need something smaller for portability when I travel to shorter distance, less time and certain places...

    You guys will not believe how many times I have opened the m18xr2, I do not even remember it! And when I say open, I mean that I have reached to the last piece on the system. Nothing has broken or got deformed... Once in 2-3 weeks I put a little water on a cloth and wipe it off and looks just like the first day when I got it.

    So yeah, everyone is talking about those systems with jealousy because have no idea how they are and what are capable of. Best advice is to ignore and enjoy your rig :)
     
  22. phill1978

    phill1978 Notebook Consultant

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    No.

    Then again in the PC community its pretty hard to talk about any high end system that is pre-built without slander. Sometimes for good reason..


    [​IMG]

    ^ just look at that massive plastic exterior chassis slapped on an old atx chassis with moderate componentry



    [​IMG]

    ^

    They cost many $$$$ and are usually not top spec, feature poor interior cable management and airflow. also this is clearly targeted at teenagers with rich parents or the clueless... its hideous.


    a proper build would look somewhat like this:

    credit to Zero383 from overclock.net

    [Build Log] Liquid Prodigy - Bitfenix Prodigy M-ITX Watercooled Gaming Build (White)

    and probably cost the same or less! (scroll down page)

    big corporate execs have this image of a PC / Laptop owner that's rooted in the last decade, the end up looking like a bedroom boom box.


    That is why you get grief from the community.
     
  23. Mr. Fox

    Mr. Fox BGA Filth-Hating Elitist®

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    The answer is actually very simple. Illegitimacy thrives in a validation-free environment and stupidity is incurable.

    Whenever an opportunity presents itself, imbeciles will always seize the moment to demonstrate debase character and take advantage of any platform available to expose their ignorance. Some derive pleasure from the exhibition of caustic and socially inept behavior. It's a given, and it's not limited to Alienware. Threads like this serve as a magnet for trolls to show up and do exactly what we've come to expect from them. This is predictable. The only reason they exist is because we (Alienware fans) provide them with the emotional sustenance they need by responding to their posts and engaging in their mindless debates. The fact that it is rare to find an Alienware owner trolling other forums speaks volumes about the products and the discriminating clientele that purchase the products. By and large, we recognize the futility of casting pearls before swine.
     
  24. JOSEA

    JOSEA NONE

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    Jealousy is one word that comes to mind when it comes to the "best" of any given category of computing device. When I had to choose an AW or ASUS gaming laptop I did not make the correct choice for a plethor of reasons. I imaging some bash AW just because they are stuck with inferior machines and incredibly bad corporate customer support. Bashing AW may be some sort of outlet for them.
    I guess AW fans don't have time to waste in other forums .. they are enjoying their machines instead :D
     
  25. sangemaru

    sangemaru Notebook Deity

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    Hehehe, quite. I'm pretty much sure that in the future I will only consider Alienware, MSI and Clevo machines. MSI has a sweet spot in my heart due to the fact that they make fully-equipped and lightweight 15" and 17" inch machines that look good and are exceptionally well designed internally. Clevos have great build quality, and Alienwares are awesome.
     
  26. ryukenden

    ryukenden Notebook Evangelist

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    I like the build quality of alienware. People can argue about the price all they want, it applies to all product not just alienware. With that said, some of their newer design have been more of.... Form over function. In their latest revision, they have added more lights then their previous generation. They could have used their efforts to make it more compact or lighter.

    And Yes I do owned older alienware.
     
  27. HTWingNut

    HTWingNut Potato

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    I don't know that it's jealousy, other than just nincompoopery (TM) :p. To each their own, really. And I don't think Ferrari to muscle car is a fair comparison either because in this case, the laptops are really same guts with a different chassis and support system. The AW high end laptops are well designed and actually have competitive pricing, and the Aurora is a good value for a high spec desktop.

    Personally every time I buy a laptop, I consider all my options, and have owned pretty much every brand out there. I've considered Alienware every time and even owned a couple (but it's been a while). I did find their build quality very good, although I've had not very good experience with customer service, but I'll leave it at that. This time around I'm looking for a compact 13-14" gaming-capable notebook and the M14x just doesn't fit the bill, even if it's the same cost as the others. Considering there are at least four other quality options from Asus, MSI, Razer, and Clevo that are smaller, lighter, and for the most part priced significantly less.

    But in any case sometimes people just want more than performance, they want a visual package that differentiates, and the Alienware delivers, as long as the styling is right for you, and are willing to pay the price. Many people don't see the value in that at all, and think it's a "waste of money". For most people that extra money is considered well spent elsewhere. I can appreciate both perspectives and personally, I'll take cheaper price, or more content over a slick looking device.

    I think if AW didn't make such a bold, bling bling look, it might appeal to more people. I've even commented before that they should make a more subtle and "stealth" version with more conservative appearance and only lights being a white backlit keyboard. Sometimes you don't want a laptop that stands out for many reasons; theft, looks like you want to be noticed, not conducive to work environment, etc.

    I guess none of this condones bashing by any means, and it really is childish from any side of the fence. Just I guess I can see the point of view of value of the dollar for performance over styling.
     
  28. Prolixious

    Prolixious Notebook Deity

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    I think that many people misunderstand Alienware's purpose. Dell shifted that purpose from innovation and bleeding-edge performance to tried-and-tested designs (with lights) and good warranties. This is great for business laptops, but many who buy gaming laptops want performance and lots of features for a decent price, so MSI seems more appealing. The downside of MSI's approach is that innovations can flop. Think about NOS (i.e. the excuse for not buying larger PSUs), the missed keystrokes, and cooling issues in previous generations. Most subsidiaries of a companies as large as Dell cannot add "crazy innovations" like watercooling on a whim because it's risky.
     
  29. Rafix

    Rafix Cave Canem

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    Many people have tunnel-vision and simply overlook the fact that Alienwareres like us don't just waste money in flashy notebook. Rather, we invest and channel our hard-earned money in something we value and that provides us pleasure. An Alienware is more than a mere computer; it is our hobby. I argue that owning, overclocking, playing with, and having a computer like ours is a hobby like any other; therefore, there should be no logical reason to see someone chime in and claim our hobby sucks and it's expensive. That's totally subjective. If that weren't true, I should feel compelled let say, to show up in wind-surfing, snow boarding, race-motorbikes or home-theater communities and claim their hobbies suck and add that all they do pursuing what they like is a waste of money, and that they could do much better and spend less if getting something else or different. In such case I'd speak totally out of ignorance, and so do all those trolls who make our community the target of their resentment and anger. I actually pity them and I'm sorry that some people can't really find anything better to do but express their negativity and emptiness in such a way.

    On a side note, I must add that being both Alienware and Apple user, I have now and then seen a similar bashing-no-matter-what attitude toward Apple present in our community. Of course, there are several people who moved valid criticism and simply argued with knowledge and civility why they don't like Apple machines. Yet, others made it clear that they simply hate Apple for being Apple; attitude that is dangerously similar to those who hate Alienware for being Alienware. I'm merely pointing out that some could show hypocritical behavior in getting defensive when someone attack their beloved brand while they do exactly the same toward other brand like Apple. At least, (I hope) these people don't join Apple communities and bash the brand trolling and spamming all over their forums like trolls use to do here.

    Anyways, back to the topic, I also think that not only do most trolls hate our computers, but they also despise the fact that we are such a great community in which its numerous, competent, and very knowledgeable members share notions, discuss openly, and help each other in the name of our hobby: our beloved Alienware notebook.
     
  30. FrozenSolid

    FrozenSolid Notebook Evangelist

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    You actually raise a very valid point. I assume most of us came to Alienware from somewhere else. In my case it was from high end Clevo's and my desire to own the perfect laptop that suited me. That meant something fast and powerful and reliable! When I was looking for a replacement for my W870CU because I was unhappy with it I trolled these forums for several months asking questions of Alienware owners. Because before I actually owned an Alienware I was having trouble understanding what all the extra money was actually for. Keep in mind I was buying in Australia and the difference in price between similarly spec'ed Alienware and a Clevo was about $900 - $1,000.

    But having made the jump and having now owned 3 M17X's I cannot see me ever going back. The first difference I noticed was in opening the box; the mouse mat and the cap but then when I turned it on and first used the keyboard the difference was amazing. The Alienware keyboard is outstanding as has been the whole experience with the brand. The extra dollars are certainly worth it from my perspective.

    I would think that most Alienware owners appreciate the difference between Alienware and the others, because that is what it is; Alienware and then the rest! Are they more expensive..... absolutely. Are they a better computer...again absolutely.... in my opinion! And that is where the discussion begins because depending on your priorities Alienware may not necessarily be the best computer for you. If the cost is your overriding criteria then Clevo may suit you better but if cost is not the primary issue then Alienware make the best laptop. If someone finds a better constructed / reliable / powerful laptop please PM me because I want one :)
     
  31. TBoneSan

    TBoneSan Laptop Fiend

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    Well said Rafix73. I for one honestly appreciate Mac's attempts at innovation. I know many people who have say Mac's suck with no basis in which they formed their opinion. I had a iMac 27 which with boot camp on it that served me extremely well. Granted there are valid reasons not to like Mac. But anyway...Seen the new Mac Pro 2013 coming out ? Another link That thing makes me a little Giddy, do read the specs and about cooling design.
     
  32. Rafix

    Rafix Cave Canem

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    Yessssss, TBoneSan, of course I did and that's one sexy machine ;)

    I especially like how the journalist summarized the computer's performnace: "The machine maxes out with 12 cores of Xeon E5 power and a souped-up RAM subsystem that will peak at 60 gigabytes per second bandwidth. It's a total butt-kicker that has no peer today. Tomorrow is another story because within 30 days, the PC competition will roll out all sorts of machines that will attempt to match the Mac and undercut the price. Then again, maybe the competition won't do anything..." haha :D

    Sorry all, a little totally off-topic moment that will end right here. Thanks for humoring an Alienware-Apple lover like myself :rolleyes:
     
  33. AMDgamer

    AMDgamer Notebook Evangelist

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    The funny thing is the AW laptops are really not overpriced per say. Dell keeps the price very reasonable. You can choose a huge variety of options, different budgets etc. I don't see them as overpriced at all and I've been PC gaming for YEARS!

    And by the way I'm also a HUGE macbook fan...OSX is better than windows in my opinion...but hardware wise, I think you're on the same playing field with AW offering more power if you want to spend it.
     
  34. Saint Satan

    Saint Satan Notebook Evangelist

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    No and welcome to the internet.
     
  35. Wormwood

    Wormwood Notebook Evangelist

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    Although, with elements such as proprietary and soldered-in-place parts, it is embracing Apple's normal strategy of planed obsolescence over the ability to upgrade. :(
     
  36. TBoneSan

    TBoneSan Laptop Fiend

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    Yep, the current arrangement with the GPU's will be a deal breaker for a lot of people.
     
  37. der-kaiser

    der-kaiser Notebook Guru

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    So much sense here.

    As someone who holds no brand loyalty towards Dell or any other maker, I'll be buying the laptop that suits my needs the most. That happens to be the new m17 this year. If Clevo makes something in two years that fufills my needs more, I'll have no hesitation spending my money there. People who can't or refuse to see past the brand of a product just end up limiting themselves to a product that may not be cost effective or matches up to their expectations.
     
  38. Mr. Fox

    Mr. Fox BGA Filth-Hating Elitist®

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    I agree that blind brand loyalty isn't good. Some of what may come into play is being burned in the past and not wanting to take a risk where an expensive product is involved, and that part is understandable. "Fool me once, shame on you... fool me twice, shame on me" is what I am referring to. The brand loyalty with Alienware is often tied to the experience. The horrendous warranty service of a couple of other brands is what originally drove me Dell's direction. The experience I have had with Dell/Alienware has been astronomically better when I had a problem that needed to be sorted. Absolutely not perfect mind you, but much better than what I experienced with the other brands. It is the service and support, and better overall product performance that has kept me in the Alienware camp.
     
  39. der-kaiser

    der-kaiser Notebook Guru

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    Yup perfectly valid points.I myself haven't had the best Dell warranty experience in the past but the build quality of Alienware products are undeniable and that is the reason why I can look past that. But I can certainly understand why others with worst off warranty experiences, be it from Dell or any other makers might be more hesitant to go back.
     
  40. AMDgamer

    AMDgamer Notebook Evangelist

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    In my experience with Dell, if you are under warranty and need help they will take care of your issue without a problem. Not everyone is a tech expert and shouldn't have to be, but it also helps to know computers and hardware when you have an issue because then you can really work with the support rep to get what you need fixed.
     
  41. yuukichan

    yuukichan Notebook Enthusiast

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    Prior to becoming an AW owner, some people have tried stopping me from getting one, saying a lot of the things older owners have heard like 'too expensive', 'not worth the money', 'you can build a tower' blah blah. The thing is, AW, like the Razer Blade, is a niche system; if it fits your needs, then get it, by all means. If it appeals to the caveman gamer in you, then splurge on it. I can definitely see owning one as a hobby. Hell, these forums should at least point many to that conclusion. :)

    I can't build a desktop since I move around a lot but I need that kind of a power in a relatively mobile package. I've had my system for a grand total of 4 days and after days of tearing my hair out due to driver problems, I got things working properly and I'm extremely happy with it. So to all naysayers, I play the deaf man. I've got more problems than some whiny know-it-alls, half of which have never even owned an Alienware.
     
  42. lif3t4k3r

    lif3t4k3r Notebook Consultant

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    Haters are always going to hate. I would be jealous and bash Alienware too if I couldn't afford one. Or two. Or the few more I plan on buying ;)
     
  43. Mr. Fox

    Mr. Fox BGA Filth-Hating Elitist®

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    Probably approaching very close to 100% instead of half.

    The only response they deserve is...
     
  44. MogRules

    MogRules Notebook Deity

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    100% agree Fox....most of the people that do the bashing have never even seen one let alone owned one.

    I was trying to correct someone earlier on a Reddit post that was spouting off saying that you couldn't install drivers from AMD or Nvidia on an Alienware , that you had to use Dell's drivers.....It was mind boggling how much he thought he was right.
     
  45. FranBunnyFFXII

    FranBunnyFFXII Notebook Consultant

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    I swear if I hear one more "alienware is overpriced" comment I'm going to start pulling teeth.

    Try to explain to anyone the affect of prebuilt systems, and people scream "Its just a rip off" at you.
    The sheer stupidity of people never ceases to stop fustraiting the living silicon out of me.
    I'm personally really sick of the PC gaming scene, absolutely just tired of people and their lack of enough intellect to think for themselves and actually listen to facts and data.

    Me "Alienware isn't overpriced here's why, do you understand why prebuilts cost more now?"
    Them: "derpaderp I don't know how to maths nor have logic, my opinion is right even though the facts say other wize duuurrr"

    I've never been so disappointed in a demographic I was trying to be a part of.. "I thought overclockers and PC gamers who cared so much about stats would listen to facts and stats! I have never been so wrong"

    Made this comment today:
    "I think the whole overclocking scene is just out of its mind. no offence to you of course but never have I ever expected a bunch of grown men to act literally like teenaged highschool girls.
    so biased nitpicky and ing stupid and cruel all at once."

    Yes, overclockers act like teenaged high school girls, I swear to god.
     
  46. ped

    ped Notebook Guru

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    I hear ya.

    Its jealousy... pure and simple. It's the crabs in the pot syndrome. One crab starts to crawl the way out, the others quickly grab 'em and pulls them down.


    Here its a yes and no for me. Teenaged giddy high schoolers? Yes.
    Biased, cruel, nitpicky (is there a dash in nit-picky?) not listening to specs? I don't necessarily find that.

    Most likely, you're seeing runoff in being an alienware owner so the OC'ers treat you in the same bin. Crappy, but my best guess.

    I have been extremely fortunate to spoil myself on AW laptops and custom built PC's and on OCN for example found several forums with many great people who have an interest in helping, offering advice, and expertise. I have nothing but good experiences OCing machines, but then again I don't mention that its and alienware laptop or desktop. Another point perhaps: I dont OC my Alienwares as much as my desktop.

    Unfortunate that you haven't had the same luck as I. Sometimes the noise of the few drown out the helpfulness of the many.
     
  47. Prolixious

    Prolixious Notebook Deity

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    I wouldn't bash Alienware for being overpriced, but I might bash it for the lack of innovation. Alienware has always played second-fiddle to Dell enterprise. That fact shows. Whether it's insufficient R&D or laziness, AW does not lead any market segment in design or performance.

    14-inch: If Alienware wants to sell thick and heavy laptops, why offer a 14-inch? What makes it better than a 15-inch with good cooling, an MXM slot, and top-end GPUs? Alienware should replace this with a m12x or m13x and m15x.
    17-inch: A finely tuned package with no advantage over competitors in anything.
    18-inch: The most balanced high-end dual GPU laptop, but not the highest-performing laptop. Clevo's P570WM outperforms it despite the locked-down BIOS, and I expect the gap to increase.

    I still prefer Alienware. That might not have been the case if I lived outside the US, because I have little faith in Dell EMEA's support.
     
  48. Hybrys

    Hybrys That Damn Cactuar!

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    You know, the easiest thing you can do is dismiss their comments and call them jealous, but that doesn't mean that they aren't correct.

    You have to remember to base things in facts, not opinions. Are they the fastest laptops? No. Are they the cheapest laptops? No. Are you spending a little extra on the name? For sure. Are they worth it? 99% of the time, yes.
     
  49. Mr. Fox

    Mr. Fox BGA Filth-Hating Elitist®

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    The reason some of them they may act as they do, beside the fact that some of them are immature and/or unintelligent, is they have had the floor mopped with their desktop by an M18x owner. This may be very humiliating for them. There are a few of us out there on the leaderboards that are beating many of their desktops, and they are dual-GPU desktops that were not an inexpensive venture for them to build.
    Not all of them are like that. Some realize that you can't argue with results... doing so is futile. It might feel like a disproportionate number of them because the same people that make the kind of comments that you find so offensive are just trolls. They all show up do what we expect trolls to do. They find some sort of purpose in their otherwise unimportant existence by belittling folks that own something better than they do.

    That's a good example of the incurable stupidity. The world is full of people that stupid, and worse. They can't be fixed. You just have to wait for them to die and take the "do not resuscitate" approach.
     
  50. Quagmire LXIX

    Quagmire LXIX Have Laptop, Will Travel!

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    That's right, you started this thread too, you must be a masochist or just in dire need of attention. Would any mod care to combine the " why do people bash my AW" threads, thanks.
     
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