Just an FYI on the Microcenter deal - they do not even require signature delivery

There is no insurance and no signature required for delivery so if you won't be home when your package is scheduled, they will just leave it there. I called FedEx and had it rescheduled for delivery on Friday when I will be home. I thought this was pretty important, which is why I made a new post. Microcenter did not add a signature requirement nor insure the package for any amount. Ridiculous.

 

Well if the package is lost is not on your bill right?

 

Not true. If they didn't insure it nor require signature delivery, FedEx could deliver it, someone picks it up and takes it, and you're responsible for it because as far as both parties are concerned, it was delivered.

 

Just make sure you use a credit card for payment.

Didn't show up? Fedex said they delivered but you didn't get it?

Chargeback. Problem solved

 

Chargebacks aren't as easy to do as people think. If Microcenter can prove it was shipped to FedEx and FedEx can prove that it was delivered, the chargeback can be reversed.

Anyway I just posted this because I'm pretty pissed off about it. You would think they would insure the package. Not just for the sake of someone taking it off your porch but what happens when FedEx just launches your 2500 dollar laptop into the back on the truck and piles a bunch of crap on top of it? DOA much?

 

I have done many chargebacks and have never had any problems

Your using the creditors money and you are 100% not liable for any problems.

Believe me... These institutions cover their a$$es BIG time. Ring em up and just tell them you want to do a chargeback as you never received the product. They will 100% give you back your money. In the end, they will believe the account holder over anyone else (this isn't PAYPAL, after all )

I have done this and never even heard back from any of my chargebacks. Money was credited in my account and that was that.

This is really the only plus when using a credit card.

 

I know how credit cards work because I used to work for USBank. Chargebacks do not always go the way you want them to though I do agree with you the company would much rather refund you or ship you a new one than have a chargeback.

 

Thanks for the heads up, I would assume that a 2300 laptop would have signature proof and insurance :\

 

I stated it's not honest but the point is if people don't do that there is no way to force these big companies to require a signature and then the customer that was not delivered or his package was taken will not be compensated. It's not fair either. If I did not work in the credit card processing industry I would never do that but I see too many times big merchants that just don't care and it's not normal...

 

So, in your line of thought, we should all be criminals and rip companies off?

 

Nope my line of thought is the following: all powerful big companies don't respect Visa and Mastercard's rules, which were implemented to protect the consumer, simply because they don't want to hire a few more employees to do the additional work these rules imply.

Therefore those big companies deserve to be taught lessons as they should be bound to respect all rules and laws. Lessons are only taught with money for them. When they realize they lose too much because of this, they implement new procedures and hire people to do the job.

My line of thought encourages employment and on the long term will eventually help modify rules for the best to consumers.

Anyways, working in the credit card processing world I can assure you almost no small companies make those mistake they love the little profit they make too much to lose it to stupidity like not asking for signatures. Only big companies have this issue because they actually negotiate contracts with the shipping companies.

Anyways we are getting off topic, I agree you can see this both ways nonetheless if you knew all the lack of care big companies really did you would be on my side. I have people on the phone crying simply because they have to fight to get a missing TV because they paid with their debit cards instead of credit cards and debit cards don't have chargeback rules like implemented by Visa and Mastercard or at least not all of them. When you have people that spent 5 months of savings on a product that was never delivered to them and amazon does not care because the way they paid protects amazon and there is no need for proof of delivery. Well this happens every hour of every day to thousands of people and no one cares.

Yes the big companies should be punished and I am happy to be part of the sentencing. I can mention a company that now requires signatures every time because of this problem: Dell. Until 2006 they did not require signature for delivery of their products. Our company made them change their minds and it serves them and the end consumer...

 

my M17x from microcenter required signature confirmation. i got the 2 day service. and i had to sign for it. got off work early to sign for it, otherwise i would have to wait 24 hours, then pick it up from fedex.

 

This doesn't change the fact that you are a criminal and we consumers pay (in the long run) for what you do.

Increased prices, shipping, etc because their bottom line is shrinking.

Spin it how you want, chief. Whatever makes you sleep at night.

Thanks, Robin Hood....

 

Okay thanks for the discussion! But back on topic.

If Company's pull these tricks on people, they are frankly digging their own grave. In my experience dissatisfied customers will shout and go on crusade to get their justice. So if this thing goes wrong one time too many it will blow up in their faces. I personally can't order at MicroCenter but if I hear these stupid measurements to make a penny... I would think twice as for ordering there.

After all it isn't a bag of peanuts...

 

I had the same thing happen to me. I flew to the US to pick up my M17x and found out on the FedEx website it was already signed for. But when I got the box itself it was signed by a bunch of numbers (nobody). So be careful.

Also Ethrem, you've been in the Microcenter thread for awhile, why didn't you just post this there?

 

OMG guys a new law has been passed concerning notebook theft

 

I wanted people to be aware that if they aren't going to be home, call FedEx and schedule for a day they will be or get someone to be there to receive it so packages don't come up missing.

I don't care about chargebacks and all of that. Even if Microcenter ships you out a new one, you're still out the ~14 days it takes for the whole process and then if its on backorder, you're out even more time.

 

thanks for the heads up Ethrem...

Alex

 

Thanks for taking care of others, before they get in trouble. +rep