M15x Windows Experience Index worse after repair

I posted a while back where my 8800m GTX would go up to 110C after playing about 5 minutes of C&C3 red alert or fallout 3, and a few weeks after that, my laptop died, wouldn't boot up, nothing. I sent it in for repair and received it back after 5 weeks. In the repair receipt it says that they replaced my motherboard, 8800m gtx, and the cpu fan and gpu fan. As soon as I booted it up I noticed there was stuttering in everything I was doing, opening google chrome, making a playlist in itunes, copying files from one folder to the next, etc etc, it was ridiculous. I wanted to format it anyways so I re-installed vista home premium that I bought with the system. Didn't fix the problem so I decided to check my windows experience index. To my amazement, it went from a 5.1 before I sent it off to repairs to a 3.8 after I got it back from repairs, the 2 culprits being my cpu went from 5.1 to 3.8 and my ram went from 5.4 to 4.1. I installed all the drivers from myhive, I don't know what else to try. Do I send the freaking pos back to alienware? What the hell are these guys doing over there? I really don't want a 4000$ paperweight that is just as strong if not worse than my dell mini 9...atleast that little machine can run itunes without stuttering...

 

check your hardware and make sure its the same as it was before and they didnt put in the wrong parts

 

check power settings and make sure your not in stealth mode

 

Run memory tests, maybe they accidentally put in a bad ram chip.

That and if possible, try booting your harddrive on another laptop and booting a different hard drive in your laptop. This will help prove that it is hardware related and not software related like some tech service people *might* try to convince you it is. I don't know how good AW tech support is but just be prepared to deal with low intelligence and have responses ready for them so you can get answers now instead of later.

 

There seems to be a problem with your mobo. No power settings could do that (at least not to my knowledge). Try to compare if it is the correct model. Maybe it's partially defective?

 

yea mobo or wrong part


his cpu and ram wouldnt go down like that and lag in vista like that ....

check whats in it and stress it . if the mobo is defective then it should BSoD

 

the power settings on the AW can effect a lot more then one realizes...there are multiple settings that can be changed and/or disabled dependant on what the user wants.
they are not just as simple as you may think.

 

Only the CPU and the RAM scores went down? What about the GPU and HDD scores? It could be in stealth mode. Run a memory test. Defrag your system.

 

My system was not in stealth mode. My GPU and HDD scores were the same, gpu at 5.9 and hdd at 5.4. I ran the windows memory diagnostic tool and it didn't find any errors. I also left it on overnight to defragment and in the morning it said nothing to defragment. I called alienware support last night and the guy connected to my PC. I showed him my windows experience tool and he said not to believe it, the score is not always 100% reliable. But he did see that my gpu was idling at 105c...which was my original problem to begin with when I called them back in November. Anyways, he said that the bad gpu could be causing the issues with the CPU and RAM, and long story short, i'm sending my laptop back in again to get it fixed again. I just hope everything gets sorted this time.

 

That sounds like a plan. I wish you the best. Idling at 105c is not what it should be. I idle from 45-50c.

 

They could of left the plastic on the gpu.