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    M15x back from repair,

    Discussion in 'Alienware' started by jcharnley, Feb 6, 2009.

  1. jcharnley

    jcharnley Notebook Consultant

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    Hi all
    I havn't posted on the forum since i got my m15x Feb last year,
    Just wanted to let everyone know im very happy with the service they provided.
    Back in December i phoned up with a broken hinge issue, and possible a GFX issue.
    Got the laptop back today !!
    New Case top and bottom (inc Screen)
    New motherboard, Bigger Hard drive i think,(not 100% sure on that).
    Only things they have kept where my CPU RAM GFX
    Feel like im very lucky as my case was allmost ready for the bin hehe

    All within 3 weeks :)

    Very happy with alienware

    Thanks

    Jason
     
    jcharnley, Feb 6, 2009
    #1
  2. ryujin

    ryujin 2B or not 2B

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    YAY!!!

    awesome to hear a good story for a change.
    glad it all worked for you.

    goes to show you that not all AW issues are considered bad....

    enjoy the unit....again.... :D
     
    ryujin, Feb 6, 2009
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  3. RaYYaN

    RaYYaN Back on NBR :D

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    Congrats man

    I've heard a lot of Alienware bashing

    Glad to hear something good about them

    GAME ON!!
     
    RaYYaN, Feb 6, 2009
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  4. boypogi

    boypogi Man Beast

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    3 weeks for repair? not good :D
     
    boypogi, Feb 6, 2009
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  5. Alienware-Armando

    Alienware-Armando Company Representative

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    Glad to know you are happy with our service and product, we appreciate your feedback.

    Thank you.
     
    Alienware-Armando, Feb 6, 2009
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  6. Texzin

    Texzin Notebook Consultant

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    My M15x............is in for repair, I hope I have the same luck.

    Something shorted out in the notebook and it would not even reboot.
    I am glad to here some good reports since my M15x is in for repair.

    I will be posting the turn out.
     
    Texzin, Feb 6, 2009
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  7. MNAirborne

    MNAirborne Notebook Enthusiast

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    This is very promising - hope to get the same results when I ship mine soon.
     
    MNAirborne, Feb 6, 2009
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  8. dsproductions

    dsproductions Notebook Consultant

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    yeah, a positive story really is something out the blue it seems. my m15x is also in for repair(been there nearly 2 weeks now) the panell covering the screen cracked by the light pipe, i rang a few days ago and was told that due to delay itll be the end of feb before it comes back. i couldnt even be bothered to question it, ive heard enough crap from the woman at AW europe who sounds like she doesnt have a clue what shes talking about. heres hoping its quicker.

    im happy for you jcharnley mind
     
    dsproductions, Feb 7, 2009
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  9. wraithofgod

    wraithofgod Notebook Guru

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    LOL you are happy with 3 weeks repairing? My alienware also has problem since the first day I bought it and I already sent it back to them since last month but every time I called them, they said it's not finished yet. what kind of support is that. This is the ID of the repair: 1110280.

    It's not surprising because they are very passive in answering your questions and they always have problem with their laptops.
     
    wraithofgod, Feb 9, 2009
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  10. Smacky1302

    Smacky1302 Newbie

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    My laptop has been in repair since January 6th, called 2 weeks later for an update and the guy told me it wasn't even picked up at the service depot. He said it'll be ready when it's ready. Almost 5 weeks now and haven't heard a thing. I've kinda given up on alienware at this point, pretty crappy service all around and I have a feeling i'm going to have 4000$ paper weigh on my hands.
     
    Smacky1302, Feb 9, 2009
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  11. The_Moo™

    The_Moo™ Here we go again.....

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    dang dude those specs you have in it should of only cost 2000 .... lol dude just sent his in the 2 and got it back in his hands the 9th lol i had to wait 34 days for my laptop
     
    The_Moo™, Feb 9, 2009
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