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    M17 issues

    Discussion in 'Alienware' started by shadimi, Apr 6, 2009.

  1. shadimi

    shadimi Notebook Guru

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    first of all i just received my M17 3 weeks ago and have been having some issues.
    First of all my Hard Disk has a bad block, i ran disk check and it was able to mark the bad sector, however i am still getting the error message in event viewer, and a second check disk did not find any other bad blocks/sectors

    Games keep on crashing to the desktop after an hour or less of play. the error message i get in event viewer is "faulting module atiumdag.dll" i have installed e-wrecked's drivers, followed all the instructions about deleting the old drivers before installing the new ones.

    My question is can a bad sector/block cause so many application crashes? if not what could be the cause of these continuous crashes?
     
    shadimi, Apr 6, 2009
    #1
  2. Rob41

    Rob41 Team Pirate Control

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    If you installed new graphics drivers then they should have written to a different sector other than the bad one. However.......if there is data on the bad sector that the graphics drivers utilize, then yes that could cause your problems.

    Another cause could be excessive heat. Have you run Hardware monitor while gaming?

    There may be a call to A.W. support in your future.
     
    Rob41, Apr 6, 2009
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  3. shadimi

    shadimi Notebook Guru

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    yes i have run GPU-Z and Real Temp and the temperatures seems to be fine, highest recorded temperature was while playing GTA IV, 87 degrees Celsius for the GPU, however the fan seems permanently stuck at 30%
     
    shadimi, Apr 6, 2009
    #3
  4. dondadah88

    dondadah88 Notebook Nobel Laureate

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    it is because of your hdd. you need a new one. i had a bad hdd with a bad sector and everytime my needle went even close to it. i bsod, errors, corrupted data. i lost so much stuff.

    call alienware to see if you can send it in, and use your secondary.
     
    dondadah88, Apr 6, 2009
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  5. shadimi

    shadimi Notebook Guru

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    I contacted Alienware Tech Support and they are gonna send me a new HDD i hope that fixes my issues.

    I would like to add that the quality of the technical support that i received was excellent and i didn't call Roswell, just regular tech support.
     
    shadimi, Apr 6, 2009
    #5
  6. Rob41

    Rob41 Team Pirate Control

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    Sweet,

    bummer to have to reinstall everything, but sometimes these things happen and A.W. is taking care of it.
     
    Rob41, Apr 6, 2009
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  7. Snowm0bile

    Snowm0bile Starcraftologist

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    Which drive was it?
     
    Snowm0bile, Apr 7, 2009
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  8. shadimi

    shadimi Notebook Guru

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    what do you mean? the 250 Gb one, i think thats what you are asking about.
     
    shadimi, Apr 7, 2009
    #8