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    M17x Cannot Turn On

    Discussion in 'Alienware' started by azelexx, Aug 28, 2009.

  1. azelexx

    azelexx Notebook Evangelist

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    Hey everyone,

    I finally received my M17x today...and boy am I frustrated. I can't even turn the laptop on!!!

    So I called Dell...and they told me to perform various things like turning it on with or without the plug, remove battery and use the plug only, etc. Even told me to unplug cord and battery and press power button for 20seconds to discharge the static.

    All of the above doesn't work.

    Now, Dell offered me two options:
    (1) Send a replacement motherboard to me
    (2) Send a new unit to me

    Now before I rage at Dell again, I just want to ask if anyone had this happen to them before and know a solution.

    GRRRR :mad:
     
    azelexx, Aug 28, 2009
    #1
  2. SoundOf1HandClapping

    SoundOf1HandClapping Was once a Forge

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    When you say "doesn't turn on" do you mean zero activity, period, or do the lights turn on for a moment and then shut down?
     
    SoundOf1HandClapping, Aug 28, 2009
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  3. azelexx

    azelexx Notebook Evangelist

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    zero activity....just dead.
     
    azelexx, Aug 28, 2009
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  4. Lithus

    Lithus NBR Janitor

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    You just got a DOA unit. Request a replacement or a refund. Not much here to talk about.
     
    Lithus, Aug 28, 2009
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  5. BatBoy

    BatBoy Notebook Nobel Laureate

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    Yep - Lithus nailed it... Have them re-order and expedite. Might also ask for a upgraded CPU or coupon/gift card at no additional charge. Dell is pretty good about compensating in a situation like this.

    That kind of delay really sux. I feel for you - been there before.
     
    BatBoy, Aug 28, 2009
    #5
  6. azelexx

    azelexx Notebook Evangelist

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    My Dell sales rep said she'll arrange Engineers to come over on Monday to fix the machine and replace any necessary parts. Fingers Crossed.....
     
    azelexx, Aug 28, 2009
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  7. BeefyBeefo

    BeefyBeefo Notebook Consultant

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    Wouldn't you rather have a replacement unit? I would...
     
    BeefyBeefo, Aug 28, 2009
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  8. azelexx

    azelexx Notebook Evangelist

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    Yeah I would rather have a replacement unit however I am a bit pushed for time.

    I am in New Zealand while my M17x is in Taiwan with my relatives... and they will be coming very soon along with the laptop (btw, I told my cousin to test my laptop and he's the one who found out this problem). So I really can't afford to wait another 2 weeks for them to rebuild a new one.

    Hopefully they can replace the bad parts and get everything working within a day.

    !@#$ DELL..............
     
    azelexx, Aug 28, 2009
    #8
  9. azelexx

    azelexx Notebook Evangelist

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    Also Dell agreed to transfer my Warranty to New Zealand so I can deal with them instead of sending the unit back to Taiwan in the future
     
    azelexx, Aug 28, 2009
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  10. EviLCorsaiR

    EviLCorsaiR Asura

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    You can't really be mad at Dell, this happens with every company out there. You're just one of the unlucky ones. They have offered to fix it and/or send out a replacement haven't they?
     
    EviLCorsaiR, Aug 28, 2009
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  11. Mandrake

    Mandrake Notebook Nobel Laureate NBR Reviewer

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    Your cousin is playing a mean trick on you.
     
    Mandrake, Aug 28, 2009
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  12. azelexx

    azelexx Notebook Evangelist

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    oh man... he better not be lolz

    but yeah... things happen and the Sales rep told me that it's not the first time. I just hope things can be fixed soon.

    Anyways, thanks everyone for the support. I think we should just let this thread drift by.
     
    azelexx, Aug 28, 2009
    #12
  13. kilthro

    kilthro Floating in Space

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    yea i would have demanded replacement..
    Good luck!
     
    kilthro, Aug 28, 2009
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  14. The_Moo™

    The_Moo™ Here we go again.....

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    i would check and see if the touch panel is unplugged ...
     
    The_Moo™, Aug 28, 2009
    #14