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    M17x Command Center Problems

    Discussion in 'Alienware' started by megszalott, Jun 1, 2009.

  1. megszalott

    megszalott Notebook Consultant

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    Hello

    I've just bought an m17x (still available in Europe), for a whole lot of money, and I'm experiencing some problems. Some is my fault, some AWs.
    I had to buy it via a friend, couse they don't really ship it to my country, so I'm still in truble with myHive, despite the fact that I have an account No. I really hate the myHive thing about AW, couse I had a lot of AWs without support. BIOS etc. So if any AW support person can help me, they are welcome.
    The other problem is I was stupid and bought it with Vista Ultimate 32 bit.
    Here come the problems. I've installed x64, and all the drivers, and everithing works, except the Command Center. That works too, but my keyboard won't light up, and sometimes it thinks it's an m15x. This is my biggest problem.
    I tried all the things in these threads:

    http://forum.notebookreview.com/showthread.php?t=382738

    http://forum.notebookreview.com/showthread.php?t=303129

    http://forum.notebookreview.com/showthread.php?t=317308

    http://forum.notebookreview.com/showthread.php?t=312271

    Nothing helped. I tried the latest Command Center X64, (found it here on nbr, "Command Center v. 1033 (x64)", from the m15x drivers thread).

    I found this on the AW website:

    "Thank you for your inquiry.

    This is the procedure you need to follow in order to reinstall the Alienware Command Center on the Area-51 m17x:

    * Disable User Account Control. You can find this option in the Users control panel.
    * Restart the computer
    * Uninstall Alienware Command Center.
    * Uninstall the ATK application and driver.
    * Remove the Alienware Command Center registry keys, located in the registry under the key: HKEY_LOCAL_MACHINE/SOFTWARE/ALIENWARE. See Image 1:

    Image

    Image 1

    * Restart the computer
    * Make sure that the latest version of the Microsoft .NET Framework (currently version 3.5 SP1) is installed on the computer. You can find it in My Hive or in Microsoft's website.
    * Install the ATK application and driver (m17x_Hotkey_Vista.zip)
    * Restart the computer.
    * Install the Webcam FA driver.
    * Apply the Ripley model patch (m17x_RIPLEY_Model.exe), which can be found in My Hive.
    * If the computer has an AlienFX illuminated keyboard. run the m17x Keyboard patch (m17x_lighted_keyboard.zip), which can be found in My Hive.
    * Install Alienware Command Center.
    * Restart the computer.
    * Re-enable User Account Control.
    * Restart the computer.



    Thank you for your inquiry,

    The Alienware Technical Support Team "




    So it seems I need two things from my Hive:
    --m17x_RIPLEY_Model.exe
    --m17x_lighted_keyboard.zip

    So please someone with m17x download these for me. Thanks in advance.
     
  2. megszalott

    megszalott Notebook Consultant

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    Here are my specs :))

    [1] Area-51® m17x

    Display: 17" WideUXGA 1920 x 1200 LCD with Webcam – Black
    AlienFX®: Alienware® AlienFX® System Lighting - Indigo
    Operating System: Genuine Windows® Vista Ultimate - English
    Notebook Tuners and Remotes: Internal Digital/Analog (ATSC) MiniCard TV Tuner With Media Center Remote Control
    Processor: Intel® Core™ 2 Extreme X9000 2.8GHz (6MB Cache 800MHz FSB)
    Graphics Processor : Dual 512MB NVIDIA® GeForce® 9800M GT – SLI Enabled
    Memory: 4GB Dual Channel DDR2 SO-DIMM at 667MHz - 2 x 2048MB
    System Drive: Single Drive Configuration - 128GB Solid State Drive
    Optical Drives: 2x Dual Layer Blu-ray Disc Writer (BD-RE, DVD±RW, CD-RW)
    Turbo Cache Memory: Intel Turbo Cache Memory 1GB – Accelerate Data Transfer Speed
    Sound Hardware: Intel® High-Definition Audio (24-bit, 192Khz) with surround sound
    Keypad: Alienware® AlienFX® Illuminated Keyboard – Exclusive Design! - English
    Wireless Network Card: Internal Intel® Wireless 4965 a/b/g/Draft-N Mini-Card
    Warranty: AlienCare 1-Year Free Phone 24/7 and Collect & Return AlienRespawn : AlienRespawn v2.0 Recovery DVD – Windows Vista® Edition
    AlienContact: Added Bonus with any AlienSupport Selection
    AlienContact - Remote Alienware Support
    Mobile Transport: Alienware® Orion Messenger Bag
    Alienware Extras: Alienware® Mesh Cap
    Alienware Extras: Alienware® Owner Identification Card
    Alienware Extras: Alienware® Mousepad
    Alienware Extras: Area-51® m17x Panel Overlay
    Alienware Extras: Area-51® m17x Smooth Mylar Touchpad
    Alienware Extras: Area-51® m17x Protective Cloth Sleeve
    Alienware Extras: Alienware® Personalised Nameplate
    Avatar: Alienhead 3D
    Window Style: Default Vista Window Style
    Mouse Pointers: Standard Mouse Pointers
    Power Plan: Balanced
    Automatic Updates: Automatic Updates On
    Time Zones: (GMT + 00.00) Dublin, Edinburgh, Lisbon, London
     
  3. AtolSammeek

    AtolSammeek Tokay Gecko

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    The command center has to be installed in a set order. Best idea PM one of the Alienware Mods that watch this site. Like Alienware-Armando. They should give you a step by step on what to install and what order.
     
  4. megszalott

    megszalott Notebook Consultant

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    I know how to do it, I've been researching this thing for days now.
    I only need one thing. And that is: " m17x_lighted_keyboard.zip " from myHive.

    And something called webcam FA driver. Can anybody help me please?
     
  5. lupin506

    lupin506 Notebook Enthusiast

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    Hi!

    If this is an European Account and you are missing those drivers, you can send an email [email protected]. and they might help you with the links and the downloads

    Good Luck!
     
  6. findvikas

    findvikas Notebook Deity

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  7. megszalott

    megszalott Notebook Consultant

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    Thanks findvikas, but I downloaded a lot from that thread. And one of my problems is, that the Command Center thinks it's dealing with an m15x, when it's not.

    But I'll try the aurora lights. Does that program finds my keyboard without problems?
     
  8. findvikas

    findvikas Notebook Deity

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    Yep.. it will
     
  9. bkral

    bkral Notebook Consultant

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    Have you fixed this issue? I have the exact same problem. I need the two files from my_hive as well.