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    M17x Smart Bay stuck

    Discussion in 'Alienware' started by Neoq, May 1, 2009.

  1. Neoq

    Neoq Notebook Enthusiast

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    Hey guys I got my Area51 M17x few days ago and the smart bay ejecting button was working fine, but now it seems to be stuck....

    I tried to force it to come out but I don wanna do it harder then it might dmaged, and I'm so frustrated now >.<
     
    Neoq, May 1, 2009
    #1
  2. whizzo

    whizzo Notebook Prophet

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    do you want to eject the smart bay itself, or simply open the drive tray?
     
    whizzo, May 1, 2009
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  3. Alienware-Rose

    Alienware-Rose Notebook Guru

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    Hi Neoq. If you are trying to eject the drive itself: to physically remove the Smart Bay component (optical drive, hard drive, or secondary battery) push the black spring loaded latch into the m17x. The latch will eject allowing to pull the component out of the system.

    If you find that it really is stuck, or you are unable to get the optical device to open and release your disc, you will want to contact our support team via My Hive from our Main Support pages at Alienware.com or by telephone at
    1-866-287-6727, option 3, then 1 (USA) or online at http://support.alienware.co.uk/Support_Pages/contact_support.aspx (International).

    Have a nice day!
     
    Alienware-Rose, May 1, 2009
    #3