The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    M17x r2 arrived bluray maybe faulty?

    Discussion in 'Alienware' started by weddingvideos4u, Apr 20, 2010.

  1. weddingvideos4u

    weddingvideos4u Notebook Consultant

    Reputations:
    3
    Messages:
    235
    Likes Received:
    0
    Trophy Points:
    30
    Hi there

    My M17xr2 finally arrived today just 4 1/2 months from when my laptop broke!

    however the bluray drive is very noisy and playback stutters every 30 seconds or so.

    you can hear it almost like an old faulty hd drive clicking back and forward.

    had same drive in old m17x and it never made any sound like this and played fault less.

    drive is read and write matsui 35?
     
    weddingvideos4u, Apr 20, 2010
    #1
  2. Lozz

    Lozz Top Overpriced Dell

    Reputations:
    536
    Messages:
    2,087
    Likes Received:
    22
    Trophy Points:
    56
    definitely doesn't sound right, I had the BLU-ray burner in my R1 and it made 0 noise other than the spin-up
     
    Lozz, Apr 20, 2010
    #2
  3. LinkRS

    LinkRS Notebook Consultant

    Reputations:
    56
    Messages:
    295
    Likes Received:
    22
    Trophy Points:
    31
    Hi weddingvideos4u,

    Does the M17Xr2 include the Dell DataSafe Local Backup software? This software is pre-installed on the M15x (at least mine), and is used to create backups (if you pay for it). This program polls the comptuer approx every 60 secs, and caused Blu-Ray skipping on my M15x. Uninstalling the program solved this issue for me. There is no way to re-install this application once it has been removed, as Dell does not have it up for download. So, if you are using it, or plan on using it don't remove it. Good luck!

    Rich S.
     
    LinkRS, Apr 20, 2010
    #3
  4. inap

    inap .........................

    Reputations:
    4,417
    Messages:
    7,827
    Likes Received:
    19
    Trophy Points:
    206
    2nd that most likely data safe is causing your blueray to lag.
     
    inap, Apr 20, 2010
    #4
  5. weddingvideos4u

    weddingvideos4u Notebook Consultant

    Reputations:
    3
    Messages:
    235
    Likes Received:
    0
    Trophy Points:
    30
    Thanks guys

    That did the trick!

    another example of Alienware shipping systems that doent work out of the box!

    I cant beleive the amount of issues that are not picked up on.

    but thanks again
     
    weddingvideos4u, Apr 21, 2010
    #5
  6. tio_lucas

    tio_lucas Notebook Enthusiast

    Reputations:
    28
    Messages:
    44
    Likes Received:
    0
    Trophy Points:
    15
    hello
    I just got my r2 and when he went to try a movie on blu ray bammm
    the first disc I put in the unit
    made a funny noise and ate in blu ray.
    no longer ejects
    Call today to come and change
     
    tio_lucas, Apr 22, 2010
    #6
  7. kilthro

    kilthro Floating in Space

    Reputations:
    222
    Messages:
    1,577
    Likes Received:
    0
    Trophy Points:
    55
    Wow must have been hungry from its journey to your location.. They pesky drives...


    Sorry to hear about that.. In these situations I miss the manual eject pin hole..
     
    kilthro, Apr 22, 2010
    #7
  8. Alemaker

    Alemaker Notebook Consultant

    Reputations:
    29
    Messages:
    238
    Likes Received:
    0
    Trophy Points:
    30
    They also have provided a Datasafe Local patch for this very issue that takes care of it without having to un-install Datasafe :)
     
    Alemaker, Apr 22, 2010
    #8
  9. BatBoy

    BatBoy Notebook Nobel Laureate

    Reputations:
    7,395
    Messages:
    7,964
    Likes Received:
    25
    Trophy Points:
    206
    The link to the DataSafe Local update/patch is here:

    http://support.us.dell.com/support/...dateid=-1&formatid=-1&source=-1&fileid=382173

    You will need to confirm the patch also applies to the DataSafe Local version installed on the R2. I don't see why it wouldn't be compatible but you will know when running it.
     
    BatBoy, Apr 22, 2010
    #9