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    MY SCREEN start having a problems

    Discussion in 'Alienware' started by wkkus, Jan 19, 2010.

  1. wkkus

    wkkus Notebook Enthusiast

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    yesterday i was watching movie and my screen went black and there lines and i can't do anything so i recovery my computer and it still happening did any1 had solution
     
    wkkus, Jan 19, 2010
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  2. mfractal

    mfractal T|I

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    hey, can you elaborate a little ?
    What's the model of your laptop ? What exactly happens when you turn it on ? maybe provide a picture ? does the computer beep/the lights flash ?
     
    mfractal, Jan 19, 2010
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  3. wkkus

    wkkus Notebook Enthusiast

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    I will post the picture later my model was m17x. no the computer does nor beep or lights flash
     
    wkkus, Jan 19, 2010
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  4. mfractal

    mfractal T|I

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    And what exactly can you see on the screen?
     
    mfractal, Jan 19, 2010
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  5. SillyHoney

    SillyHoney Headphone Enthusiast

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    Sounds like defective graphic card...
     
    SillyHoney, Jan 19, 2010
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  6. inap

    inap .........................

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    ^^^^ i agree, sound like a bad gpu :(

    dam silly your avatar keep getting more and more sexy, i like it!!! :D
     
    inap, Jan 19, 2010
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  7. wkkus

    wkkus Notebook Enthusiast

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    Here is the pic of it i know it low resolution because i can't upload it to my computer so i have to take a pic with my phone and retake it with my laptop may be a graphic
     

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    wkkus, Jan 19, 2010
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  8. wkkus

    wkkus Notebook Enthusiast

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    i might get a better 1 later when i get the cable
     
    wkkus, Jan 19, 2010
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  9. wkkus

    wkkus Notebook Enthusiast

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    it was all find in the morning and in afternoon i was watching movie and later the screen went black and it become like this
     
    wkkus, Jan 19, 2010
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  10. wkkus

    wkkus Notebook Enthusiast

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    if it a graphic can i do anything about it because i can't contact alienware because i can't find my account number for my laptop
     
    wkkus, Jan 19, 2010
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  11. mfractal

    mfractal T|I

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    Might be the inverter cable. Is there a dissasembly manual for M17x?
     
    mfractal, Jan 19, 2010
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  12. wkkus

    wkkus Notebook Enthusiast

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    i don't think so
     
    wkkus, Jan 19, 2010
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  13. wkkus

    wkkus Notebook Enthusiast

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    now i am using it everything is fine but it happen sometime when i reopen my computer or sometimes it happen in the middle of what i am doing
     
    wkkus, Jan 19, 2010
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  14. SillyHoney

    SillyHoney Headphone Enthusiast

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    You can find your account number when you log in to your account on Dell.

    And you can check for Service Tag (7 digits and letters) on the bottom of your laptop. That should be enough.

    Good to know lol
     
    SillyHoney, Jan 19, 2010
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  15. wkkus

    wkkus Notebook Enthusiast

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    the problems is i can't contact or chat with any tech team
     
    wkkus, Jan 19, 2010
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  16. mfractal

    mfractal T|I

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    Now I am 100% sure this the inverter cable that is broken. I had the exact same issue with my m1730. There is a cable connecting the LCD to the motherboard/video card. Either it has a bad contact or it needs reseating but I am positive the problem is there. You just need to figure out how to get to it. It was trivial on m1730 but I have no idea how to access it on m17x. Ask around in the forum. It should be easy.
     
    mfractal, Jan 19, 2010
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  17. wkkus

    wkkus Notebook Enthusiast

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    ok i will try it
     
    wkkus, Jan 19, 2010
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  18. wkkus

    wkkus Notebook Enthusiast

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    thx by the way oh i add u in the gmail to be easy to contact there is no problems if don't want to add me
     
    wkkus, Jan 19, 2010
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  19. mfractal

    mfractal T|I

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    Sure. I am going to sleep now it's two am where I am. I will try and help u tomorrow. Don't worry we will figure this out.
     
    mfractal, Jan 19, 2010
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  20. weddingvideos4u

    weddingvideos4u Notebook Consultant

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    Its not that difficult.

    remove the back and then find the 2 long screws that hold the power strip. carefully remove watching out for the ribbon cable, undo the 5 screw that hold the keyboard, remove the 2 ribbon cable that hold the keyboard on.

    you then have access to the conectors for the Lcd.

    its not that difficult just take your time and be careful removing the ribbon cables!
     
    weddingvideos4u, Jan 19, 2010
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  21. inap

    inap .........................

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    your service tag should be on the bottom of your laptop, if you should need it.

    also here is a link to the service manual if you wish to take your laptop apart.
    hope all goes well :D

    http://support.dell.com/support/edocs/systems/M17x/en/index.html
     
    inap, Jan 19, 2010
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  22. mfractal

    mfractal T|I

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    Well there you go. Let us know what you found.
     
    mfractal, Jan 20, 2010
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  23. DR650SE

    DR650SE The Whiskey Barracuda

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    Just use the sevice tag when you call dell. It'll be on the bottom of the system. If your within the warranty period they will take care of it
     
    DR650SE, Jan 20, 2010
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  24. mfractal

    mfractal T|I

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    is this more or less what's happening to you ?
    [​IMG]
     
    mfractal, Jan 20, 2010
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  25. wkkus

    wkkus Notebook Enthusiast

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    kinda of but wait today i will upload a pic of it
     
    wkkus, Jan 20, 2010
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  26. wkkus

    wkkus Notebook Enthusiast

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    HERE is what happen
     

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    wkkus, Jan 20, 2010
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  27. wkkus

    wkkus Notebook Enthusiast

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    there are two kind 1 is on my phone but the problems is i don't have the cable
     
    wkkus, Jan 20, 2010
    #27
  28. wkkus

    wkkus Notebook Enthusiast

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    it only happen when i turn off my laptop at night sleep the next morning i turn it on and it happen
     
    wkkus, Jan 20, 2010
    #28
  29. Wattos

    Wattos Notebook Deity

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    My first guess would be to check the connection between the lcd and gfx card. Something probably happened when you last closed the lappie

    Also, can you try and plug in an external monitor? this should verify the gfx card.

    In any case, the lappie is on warranty, call dell to have it fixed. There is nothing you really can do by software to fix it
     
    Wattos, Jan 20, 2010
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  30. mfractal

    mfractal T|I

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    In my case it helped to just reseat the cable.
     
    mfractal, Jan 20, 2010
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  31. wkkus

    wkkus Notebook Enthusiast

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    ok i will reseat the cable
     
    wkkus, Jan 20, 2010
    #31