My Experience with M15X and costumer support

I have been reading a lot of storys on the M15x and how the costumer support is so bad and so on.

So im gonna tell my experience with my M15x.

i got my sistem right when they came out in febuary (i went with this configuration: Gpu 8800gtx cpu t7700 2.4 Ghz 200 7200rpms HDD and upgraded to 4GBs of ram when i got it) it took about a month too get to me. let me say that is fast because i live in Portugal and ordered it in US since its much cheaper and my cousin brought with him...every thing worked fine only problem to report was the downclocking of the gpu and the touch buttons wouldnt work after coming from sleep mode (a vista problem)let me say they work fine you have to know how to use the slider (i say this because i could use it fine but my dad coudnt)... so i called alienware and they told me a new bios update would come out soon and they would email me. a few weeks later got the mail made another long distance call and got it done. that was an expesive call for an update i could do myself. later i found this site googleing for m15x, so i started read everybodys problems and got to be on par with all the updated bios and drivers (witch i thank you guys for making it easy to be always updated). i started to worry so many problems people where having and complants with costumer support and you live in us for me would be way worse since alienware is not even represente in portugal. but time went on and sistem always fine. but i like many others like to have the best operating sistem so i always update drivers and the bios, SO HERE IS THE PART where i can tell how i have been treated by alienware, so after the first bios update i started dooing them by myself because i wasnt gooing to was like an 30 minuts on a long distance call just to do a simple bios update
and they always improved my sistem the running temps lowerd and the buttons got much more responsive and finaly when comming from sleep they work!! . So this last bios update the 34X it was around august i was gooing on a trip and wanted to update my sistem before i left, i didnt have any more cd´s so i used a dvd and thats when every thing whent to hell.. i got a big error (dont know if it was because of DVD) my lappie would not turn on so i thogout i was compltley screwed, i call alienware the next day told them what happend and they told me that i would have to send it to them and if no damge was done because of the bad flash they would not charge, now the problem was my location PORTUGAL, so he sugested i switch my acount to europe and speek to the department there. he change my acount it was a done quickly and when i called alienware UK they where on par with my situation they arranged a pickup at my house with DHL and let me say it took only to weeks for it too return to my door steps and they did not charge a cent, not even the shiping!!
i checked my sistem all is good and it came with the 34X bios.
So i am very pleased with alienware ever since i got it i was always treated like a 3000 dolar paying costumer

Let me say that brands like hp and that is represented in portugal that a PC of mine took a month to return..

So not every story is bad for the M15x..

Thanks for reading

ohh i just did the update on the new drivers and i can play crysis whith everything on very high except sound and motion blur and turned off anti alasing and Vsync and it´s blowing me away again...

PEACE

 

That's good to hear man. It is nice to hear some positive things about them as I usually have to trash them because they treated me like trash.

Please make your post less of a WALL OF TEXT though . Put some paragraphs in there with spacing so we can actually process the information.

 

I agree with Stone. Thanks for sharing, nothing wrong with a positive review. Just a bit hard to read.

 

Good to hear. I've been pretty happy with how they've handled my issues-just wish I hadn't had any at all