My m15x stopped working after ram upgrade

I just upgraded the ram in my m15x but i noticed an unplugged green cable inside of it. There are three plugged at an intel thing but there is a fourth one that is not plugged anywhere. I figured that it was normal. Maybe it is. I booted ok, i played a game of COD4 but suddenly it shutdown. Now i can't even boot the system . I am afraid that the wire was something important and that i voided my warranty. I called support, haven't told them about the wire yet. The agent told me to wait 30 min to let it cool off and them calling them again. I am afraid what should I do. Do anyone know about a green wire not plugging anywhere. Please help me

 

unfortunately I don't have a m15x, but when I opened up my 5793, I noticed that there are 1 or 2 cables unplugged. so it might be normal in your case also. do you have 2 sticks of Ram inside? are they same brand/model?

 

just reinstall your old memory and call them and ask them what to do if your new memory has an extra cord

 

Meh I wouldn't talk about this too much on these forums considering an AW representative is here on the forums (perhaps) reading these posts. I would just re-install the old memory and if that works then you are SAFE. If it doesn't then just try to get your laptop repaired.

 

by green cable i think you are referring the the 4 cables for the wifi card. yes there should be 1 cable that is not connected to anything. there is no problem with that. there should only be 3 cables connected to the wifi card.

 

Yeah.. the loose green cable is normal. I would remove you battery and wall adapter. Let your system sit for a few and then try again. If it still doesn't work then reinstall your original ram and see if it works. you might also want to just try reseating your new ram. there are lots of us including myself that have installed aftermarket ram with no problems at all.

 

well...i thought that it is the GPU fan power supply cable which is unplugged..
yes! its green! and it could be fatal!

 

Changing memory does not void warranty. AW has instructions for you to do this. If you follow that, whatever you do, does not void warranty.
Try the old memory as someone suggested and, if that doesn't do it, let AW deal with it.
Good luck.

 

can you post a pic of the green cable. the only cable that isnt connected in my m15x is the blue cable which was suppose to be for the wi fi card.

 

Hey Terabita,

I have this problem before. I upgraded my ram to 4gb crucial and I even make sure it is for m15x. It failed. I switch back. I thought maybe qimonda or hynix is better, since the 2gb originally is from hynix. I call AW and upgraded the RAM. They sent me qimonda, it boot but got blue screen (BSOD) after I run some programs. I called and complain, AW sent me Hynix . I try and got BSOD. It load to windows though but is very unstable. I cant believe that even AW RAM failed. I try my old ASUS RAM 2gb ram and it worked. I called AW support for 1 week and no one in AW has a clue of how to fix this.

I also tested the ram using AW diagnostic tools to professional tools to make sure each Rams is ok. Result RAM is ok, but system is BSOD. I call crucial and complain. They say that is not possible as they have tested it with M15x and it work. update bios, re-install, repsawn etc... I have try it all and no result. Dun waste your time trying to figure out. Your system are those one in a million that dun work.

Your problem now:
Dun send back your system cause this is indeed a very rare problem and the tech will probably send u back with the same problem. Let me explain why. The tech will just run a diagnostic tools first to determined if your ram is ok. It will be ok. Then they will run reboot and try running some programs. It will be ok too (dun expect tech to play COD4 for 2 hrs to determined if its stable, thy will probably run 3dmark or some some benchmark program which will pass). They will send back your system. U go home and play a game. IT BSOD. U will be stuck....

Your 1st solution: PM me. I will teach u a way around of how to talk to AW & u be fine after that. I cant say it here.

Your 2nd solution: accept that things are what they are and move on. 2gb is really good enuff IMO, as long as u dun turn off the virtual ram.

Dun worry about the wifi wire hanging there. It suppose to hang there

 

I know people are saying around the same thing, so I'll reiterate and follow with a story.

Replace the old memory in the system, and try again. the memory that came with the system has been fully tested and approved. IT WILL WORK.

I had faulty memory once, and sometimes, it takes a while to hit the memory load that will touch the bad module. for example, I had purchased a 4GB Dual Channel DDR2 kit from OCZ, a pretty good one i might add (it's the SLI model)... for my desktop. well, one of the modules had a faulty memory chip on it. just, it wasn't the first memory chip... one module booted fine. I actually ran the system for a few days off the 2GB alone. it was faster than the old 1GB budget kit I had before... then I sent it back. I had diagnosed the problem down to the second IC on the one module. up until about half a GB on the faulty module, was fine, then it crashed.

in Dual Channel mode, I wouldn't hit that memory until ~1GB or so. most OS's don't need that much memory to boot.

from what I see with the m15x, it does little to no memory testing on boot, I havn't poked through the bios in ages, so I'm not sure if you can change this, but if so, set it to a full memory test, it'll take a while, but at least then you can be sure it's the module... then try it with just one module... then just the other, try to find the fault... that is... if you're interested. if you do find fault, anywhere, you're entitled to an exchange AT LEAST. I don't know any company/vendor that wouldn't do an exchange with proper documentation (usually a receipt). Exchange your memory kit for a new one, and the probability that you'll get TWO faulty kits in a row, are VERY low. so you should be golden.

thats exactly what I did. and now i'm crusin' along in SLI mode with 4GB OCZ Dual Channel DDR2 on my Desktop.

Edit: I forgot to mention. Just about every photo I've seen of the m15x's internals (including my own) have had an extra WiFi (coax) style wire hanging there... In my best estimation it was/is either for a mini PCIe BT card (maybe the original implementation of the laptop had BT via PCIe) and/or a WAN card. such as a Cellular Modem. You can get such devices in competing computer-type-systems... usually in smaller systems. though, I think Dell is starting to implement them.