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    My m15x won't play blu ray!

    Discussion in 'Alienware' started by evilwill32, Apr 11, 2008.

  1. evilwill32

    evilwill32 Notebook Guru

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    My m15x which I got yesterday won't play blu ray! How annoying...I bought a copy of Resident Evil Extinction on blu ray to watch on my laptop and when I tried to play it, Cyberlink PowerDVD BD edition gave the following error message:-

    "The player cannot support this content(Error code= 0020). Possible reasons are:

    1) Your optical drive is revoked, please contact your drive manufacturer
    2) Cannot support duplicate copyrighted disc
    3) CAnnot support protected content from had disc(HDD)"

    WTF!? I have the blu-ray reader by the way. Optiarc BD ROM BC-5500A ATA Device
     
    evilwill32, Apr 11, 2008
    #1
  2. Sir Travis D

    Sir Travis D Notebook Deity

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    maybe there is something wrong with the bluray ?
     
    Sir Travis D, Apr 11, 2008
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  3. evilwill32

    evilwill32 Notebook Guru

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    I'm live in Uk and ordered the m15x from the UK website by the way
     
    evilwill32, Apr 11, 2008
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  4. evilwill32

    evilwill32 Notebook Guru

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    Could be a possibility, inspected it and it looks fine, not a scratch, fingerprint on it.
     
    evilwill32, Apr 11, 2008
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  5. adinu

    adinu I pwn teh n00bs.

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    Well it's either you have a defective drive, in which case you should call Dell, or you have a defective DVD, in which case you should go back to the store and exchange it.

    I would do the latter first as it's much simpler and quicker. If that doesn't work, then it's obviously the drive and you should call Dell.
     
    adinu, Apr 11, 2008
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  6. kobe

    kobe Notebook Virtuoso

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    Is there a blu-ray driver that you are supposed to install? Try reinstalling that.

    I'm thinking that it is just a bad Blueray disc. Try a different Blueray Disc. And if that doesn't work call AW Tech Support and see what they can do for you.
     
    kobe, Apr 11, 2008
    #6
  7. tacomenace21

    tacomenace21 Notebook Deity

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    I would try updating the drive firmware and software. If I remeber corretcly that blu-ray is version 1.1 you may just need an update
     
    tacomenace21, Apr 11, 2008
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  8. Nirvana

    Nirvana Notebook Prophet

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    try a software called storm codec. it plays everything
     
    Nirvana, Apr 11, 2008
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  9. Stone825

    Stone825 Notebook Virtuoso

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    Call Dell? lol
     
    Stone825, Apr 11, 2008
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  10. Charles P. Jefferies

    Charles P. Jefferies Lead Moderator Super Moderator

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    I remember when I had the m15x, PowerDVD made me do a software update something before I could watch Blu-rays.
     
    Charles P. Jefferies, Apr 11, 2008
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  11. AndyPC

    AndyPC Notebook Enthusiast

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    yup if you have version 7.2, you need to free update to 7.3 (via settings panel, upgrade button - will do a complete reinstall of powerdvd)... and set your region correctly too ;) mines was default to usa (me being in europe)
     
    AndyPC, Apr 12, 2008
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  12. Gnucki

    Gnucki Notebook Guru

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    Chaz is right it's probably a PowerDVD problem.
    Try one of the solutions of Chaz or nirvana0001.

    Maybe you could check that the blue ray reader is from the "zone" (I don't know the word in English) of your Blue ray.. (you know 1 for US, 2 for Europe.. (the earth icon on the blue ray)).

    [edit: it's seems like "zone" = region]
     
    Gnucki, Apr 12, 2008
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  13. Phritz

    Phritz Space Artist

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    Why call Dell?

    Update your PowerDVD, if that doesn't work, call Alienware.
     
    Phritz, Apr 12, 2008
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  14. nahiyan13

    nahiyan13 Notebook Evangelist

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    The first time I tried to play a blu-ray disc on my XPS m1730, it asked me to do a Dell Media Center update before I could play the movie.So look for any software updates.
     
    nahiyan13, Apr 12, 2008
    #14