NVidia team up with DELL to fix DPC problem! [official information]

Oh, just to let you guys know the information I read on JohnB's Blog today:

Update, 1/18: Just wanted to know this story isn't quite over yet. NVIDIA and Dell engineers are working together towards a driver fix, and this I was told today. I apologize for any confusion. Hopefully we can come to a complete resolution very soon. I'll update you as I hear more.

That's more like it. I know we can all have faith in DELL

Here is the full link to JohnB's Blog: http://en.community.dell.com/blogs/direct2dell/archive/2009/11/18/dell-dpc-latency-and-you.aspx

 

This is fantastic news!

After spending the weekend investigating A03 and the whole downclocking/stuttering mess I discovered that any driver prior to 186.81 will not downclock properly. 186.81 and newer do downclock like they should however they cause a latency spike dropping out the audio.

We should make relatively good progress now... I know from personal experience and contacts within the industry that Sager, Clevo, and Lenovo are all banging on nVidia's door for a fix to this as well.

Now add in the sheer marketshare that Dell and Alienware cater to to the mix and you have a VERY large number of upset people. These manufacturers could potentially put nVidia out of business if they don't comply and offer a fix... They're their biggest customers!

My bets are that we see or hear of a beta, etc. yet this week.

- Denver

 

I thought this would never happens
At least DELL is watching and listening to our complaints

 

That's easy to explain... They don't want to be on the frontpage of Engadget or Gizmodo again... little lone in the complaints section of Maximum PC Magazine!

One angry customer is easy to ignore. But, when you get hundreds of us together we can make a ton of bad PR that they don't really need right now. In most companies, marketing call the shots. This has gone from a technical issue to a PR disaster for the marketing department.

- Denver

 

dell learn the lesson with nvidia and the cheap chipset they use for the m17x and they should call all the m17x defective and then replace it with the refresh for free but i know i am dreaming

 

I second that

 

Well i think this should be posted on Engadget

 

what do you mean by "cheap chipset"?

low quality or price?

 

I agree... We need to work on Engadget.

In my industry (newspapers) there is a saying... You don't argue with people who buy paper by the truckload or ink by the barrel.

If we get Engadget back on Dell's doorstep we will probably see a fix this week.

 

awesome news

 

low quality because it can't handle a Qx9300 overclocked and i believe all the problems with stuttering come from that cheap northbridge

 

Just got off the phone with Dell Customer Service about my M17x with GTX280m SLI cards. Luckily I am within my 21 day window and I am returning it for a full refund. Now I can go ahead and by the refresh with i7 and ATI cards. After checking the prices, the cost will be about the same or maybe slightly more depending on what processor I get, so I am a happy camper now.

 

Let's hope Refresh M17x will have the same DPC issue

I, amongst other unlucky customers (bought M17x over 45 days ago ) have to live with it, so a new fix is much appreciated

 

Good I'm glad to hear this, now all we need to do is get Dell to start fixing their pricing disaster and come up with a "unified" price for all countries world wide with the only differences being exchange rates, taxes and shipping charges. I'm tired of having to spend 200 or 300 dollars more just because I live in Canada and not the U.S as I'm already getting raped in taxes, and I'm sure everyone else in other parts of the world are tired of Dell's price gouging as well.

 

Customer service representative talked to head tech there are Alienware/Dell.
They said within 15 business days they should have a fix for this stuttering issue.
So, I suppose we shall all cross our fingers and wait until the first few weeks of February.
They are saying they are working with Nvidia head techs there to get this issue resolved in a timely manner.

After blowing smokes for 30+ minutes they guy admitted I was right and he was wrong.
I appreciate honesty, I hate the ones that they don't want to admit anything.

Anyways, cross your fingers

 

thats what a rep told me, and i told hime that i could'nt wait that long and he send me a new pair of ati 4870, true story lol

 

Instead of creating a new thread, lets try to keep this in one place. Core, your thread has been merged with this one. Thanks all.

 

its nothing until they release something

 

it was a good idea but poorly executed

 

That's what they said with the A03 Bios, sounds familiar? lol
"New update coming in 2 weeks blah blah and it will fix everything, its awesome"

I'll believe it when i see it. Really wish if i can get my cards replaced with ATI's. But my machine is 4 months old..

 

At least NVidia has Physx

 

physix what a wonderfull dream for as much as it run on nvidia we can consider that it run on ati to XD
good to know you are reciving fixes to your m17x trouble but m17 still got a beter support we got Z capable of editing our bios LOOL

 

Uh, what are you talking about? You know, how DX 10.1 doesn't run on Nvidia, well PhysX doesn't run on ATi, and the hardware just doesn't support CUDA. Period.

Until and unless you're speaking of the potential in ATi Stream.

 

I've got no stuttering in anything with the exception of crysis. It'll be at 40fps then suddenly drop to 3 fps for about 2 seconds then go back to 40.. is this related to DPC or SLI? Its not a show stopper but it does bug me.

 

He was being sarcastic. He's basically saying for all the good that PhysX is, (not much) because like no game supports it we might as well just say that ATI supports it too because the end result is the same (you wont notice its not there.)

 

Obviously haven't played Batman: Arkham Asylum then

 

I have the same issue in some scenes (just 4-5 checkpoints in the whole game). But with Crysis Warhead I don't have that issue.

 

Yer and it only happens on a few levels.. and it seems to be reasonably predictable.. tis weird lol!

Crysis Warhead you say? Is it any good though?

On topic though..

I'm glad this issue has gotten so much attention.. it seems to be starting to turn the giant rusted cogs that make up dell

 

Oh. Right. I don't know, I just have 'this much' tolerance for reading poorly written composition in one day, before I hit that limit and stop trying to decipher the contents.

I digress, however, because that is hilarious. Not because no game supports PhysX, because that is a ludicrous claim and far from true. I find it funny because for every game that supports DX10.1, there are probably at least 10 games that support PhysX.

By the way:
http://en.wikipedia.org/wiki/PhysX

Wow. I never knew that 'long list' now means 'no game at all'.

Oh, crap. I was already beaten to the punch with the Arkham Asylum comeback, which is just epic contradiction of PhysX having no use.

SNAP! The things we learn everyday.

In all seriousness, since I try to look at this objectively, I don't pervert the truth. Instead, I acknowledge--because its TRUE--that few games support DX10.1 with a heavy heart; it's a result of wrong-doing and a downright shame. We would've had a better generation of games had more companies supported DX10.1, but due to Nvidia's evil-nature, or whatever, we ended up having the support removed from good games like Assassin's Creed. This is why ATi get my respect, because their hardware could do more than what Nvidia's hardware could do, which also includes PhysX, had ATi gone that route. Of course, respect for ATi doesn't mean that I'll make false claims about how the opposing brand's 'propreity feature' is supported in no game when there's a very large and growing list of games that say otherwise.

As for all this chatting about stuttering in Crysis. Nope. I got none here. Switch off Hybrid SLi, anyone?

Cheers!

 

Is it any good? For me it's better than Crysis. And many gamers says that they like the main character in Warhead, Psycho, much better than Nomad. Me too

 

Back on topic folks. Thanks.