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    Need to get hold of Alienware technicians faster? Call this number...

    Discussion in 'Alienware' started by lemonspeaker, Dec 10, 2009.

  1. lemonspeaker

    lemonspeaker Notebook Evangelist

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    Though it's not a 800 number, it's

    1-305-251-9797

    You bypass the wait-line and go straight to a technician.
    Just press 4 in the first menu. Then 1.

    It's fast and it's better than waiting.

    I hope you guy enjoy! Save the number and don't abuse!
     
    Last edited by a moderator: May 8, 2015
    lemonspeaker, Dec 10, 2009
    #1
  2. 5150Joker

    5150Joker Tech|Inferno

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    Good info.
     
    5150Joker, Dec 10, 2009
    #2
  3. CitizenPanda

    CitizenPanda Notebook Deity NBR Reviewer

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    A Miami Dade area code, but still probably gets transferred straight to India.
     
    CitizenPanda, Dec 10, 2009
    #3
  4. the3vilGenius

    the3vilGenius 3vil knows no fear

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    Got something like that for belgium? :)
     
    the3vilGenius, Dec 10, 2009
    #4
  5. Shredd

    Shredd Notebook Enthusiast

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    <gets up onto the soap box>

    My biggest challenge with the support staff at Alienware is that, 1st: you can no longer use the [email protected] email address. Which means you have to call in, sit in the que for an hour or more at a time and then get someone that does care whether you have a challenge or not. 2nd - even if you do get someone who does "try" to help you, they never return your calls or emails when you have a follow-up question or challenge. It's very, very frustrating with how this company can take your money without challenges for gear that is worth 5x's the normal laptop market values.

    <steps off soap box>.
     
    Shredd, Dec 10, 2009
    #5
  6. TurbodTalon

    TurbodTalon Notebook Virtuoso

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    Not to start a urinary Olympic event, but if you go to RJTech.com or Sagernotebook.com, you'll find that equivalent bare-bones systems are just as expensive. My M17 has served me well for over a year now. I have had no problems with it other than the ones that I caused by tinkering around. And yeah, you're gonna pay a premium for the Alienware badge. That's commerce.
     
    TurbodTalon, Dec 10, 2009
    #6
  7. Wattos

    Wattos Notebook Deity

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    no, thats e-commerce
     
    Wattos, Dec 10, 2009
    #7
  8. Shredd

    Shredd Notebook Enthusiast

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    My appologize, my rant was not in regards to the price of the laptops but the quality of the service.
     
    Shredd, Dec 10, 2009
    #8
  9. lgsshedden

    lgsshedden Notebook Consultant

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    I have never been on hold with Alienware tech support for longer than 5 minutes, have always connected with someone in the US and they have never been anything than super helpful.
    Thanks to the OP for the direct number.
    toll free numbers and European numbers here:
    http://support.alienware.com/Support_Pages/contact_support.aspx
     
    lgsshedden, Dec 10, 2009
    #9
  10. nodeffect

    nodeffect Notebook Evangelist

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    hmm, why no one sue them and let this keep happening?
     
    nodeffect, Dec 10, 2009
    #10
  11. TurbodTalon

    TurbodTalon Notebook Virtuoso

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    Ditto. The lights went out on my keyboard one day. Found the ribbon connector was cracked. Alienware immediately sent a new one out. I was only on the phone for a few minutes as well.
     
    TurbodTalon, Dec 11, 2009
    #11
  12. Motarola2

    Motarola2 Notebook Enthusiast

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    rather use 1-866-287-6727 option 4 and then 2.
    that's for US.
     
    Motarola2, Dec 12, 2009
    #12