No 280's in Stock? !?!?!?!?

So Sunday Januarary 3rd I place a call to tech support after realizing my SLI isnt working anymore, after running several tests, the tech comes to the conclusion that 1 or both of my graphics cards are shot, and processes a dispatch for 2 new cards. I was ecstatic....Great right?

Due to it being sunday he told me not to expect them til Tuesday, with my NBD service. Not a problem.




Tuesday 7:30 PM I call in to inquire as to why I have yet to recieve the cards, am told "Sorry sir there was a small delay....however I see they were shipped today, and will be there tommorrow by 3 pm"


So wednesday I take yet another day off work to wait for the cards to show.....wait all day.....3 pm, guess what....still no cards...


Call Alienware at 325 pm....Agent says "Sure let me check on that" puts me on hold for 35 min, comes back "Sir I'm sorry to inform you that those cards are on back orders, and we're unsure when they will be shipped to you"

WTH? Are we back on the M1730 trail again here or what? I'm currenly on hold waiting for a "supervisor" any input or help would be great from you guys please?

 

Ask for dual 4870's for your trouble, tell them you refuse to wait and this is unacceptable.

 

what he said fight them, and they will give in

those Service techs give up when under pressure thats how i got my new 3870 delievered after they replaced my hdd thinking that was the fault

 

Been over an hour, still on hold for a supervisor, Agent did come back on to tell me she has emailed "the director" whoever that is, and hopes to get a reply within 24 hours, did I sill wanna speak to a supervisor....WTH of course I do, I've been straight out lied to multiple times....temper reaching boiling point, but I am holding it.

 

Yup, ask for the upgrade, it's not your responsibility or problem if they don't have your video cards in stock, it's theirs. It's also their problem to resolve this issue in a timely manner and keep their customer happy.

 

Supervisor refused the upgrade, and advised me I can wait until the 280's become available, or return it, for a partial refund of what my devalued M1730 is worth, and the remainder of the ballance on my NBD warranty, what a joke!

 

Tell him that's not acceptable and he needs to find a way to resolve this situation now before you start filing complaints about him to his higher ups, and the BBB, also get his name for your records he cannot refuse to give it to you, also keep the incident number handy. I can see you are going to have to work hard on this one.

 

If you're under warranty ask them to extend it for the period of time you have to wait for the cards. They did that for me at one point.

 

Told them I would like to process the return, they transfered me to customer service, the agent is checking on the availability of the 4870's for me, *fingers crossed*, She seems more helpful etc. but yes I have his name and the incident # all on hand.

 

Now their all hanging up on me....this is absurd

 

Ah man getting stuck in Dell customer service hell is the worst. Try asking for a supervisor right off the bat. Most of them are useless too but sometimes one or two will help.

 

Now they don't know what to do, because this M17x was a replacement for a bricked M1730, and I allready shipped the M1730 back to them, said it's a catch 22 because if they take the M17x back when they can't figure out, how to do the return.

 

That's bull. So Dell isn't selling any laptops with 280s in them? I highly doubt that. Keep up the pressure.

 

You have to reasonable, you can't just ask for upgrade when it's out of stock for a brief moment.

You have to be firm and reasonable. Give them a time and ask them to put on record too. Tell them if they don't have the card back in stock and mailed to you in "x" week, then please send something with similar performance or upgrade.

That might get you somewhere.

 

"Supposed to recieve them by friday, still rediculously absurd that I pad for NBD warranty, and going to be a full week of no laptop"

 

Thats psychology. and being reasonable it benefits you... Last resort is to ask for the upgrade, because you have been patience.

 

well you can run on the 9400m in the mean time

 

And hope it does not fry.

 

i don't even know if my 9400m works is been off since i got my system

 

Well, waiting till the new cards come in, and will be posting it for sale, going to use the funds to buy a real laptop, I'm through with delienware, but good luck to the rest of you!

 

sorry to hear that man good luck selling

 

Hope they do have 280s in stock b/c Dell just sent 2 of them to the tech company to replace mine.....
If i get em in the next week Ill be sure to let you know.

 

Update: Seriously does delienware have a clue as to what's going on? I posted about my headaches yesterday over the lack of 280's, I come home today, and theres a Fed Ex Box on my porch, Open it up and 2 280's inside, 1 new, 1 refurb, jeeze, do they just enjoy seeing how mad their customer's get being told about lack of access to parts, and Unknown availability dates?

 

So are you happy or annoyed that you recieved the cards? Im confused !

 

Problem is those idiots over seas haven't got a clue.

I loathe havng to talk to them when I have to call Dell

 

I know exactly how you feel. Mine has been away 2 months but mine are getting replaced with the ATI 4870 as we speak.

 

Happy so it can be sold, annoyed that I recieved 1 New, and 1 Refurb, irritated that they have no clue what they do, and don't have access to, annoyed to pay for NBD service, and having to wait 4 days....does that clarify?

 

Hehe okay ....well atleast you got a working machine now....game on !

 

I didnt think they did send out refurb cards. whats up with that? Im getting 2 280s soon like i mentioned, hope they're not used...
any thoughts on em?

 

Well if they are used and they where returned with a system or something you know they will work

 

Tbh i sure as hell wouldn't want used stuff unless i pay for it :S..

 

Agreed, but they can easily say that they are replacing a used part with a used part

 

This is true, but if a paying customer has a problem like this, they should get a new one just out of decency and for their trouble. Its stuff like that that makes loyal customers, in my book at least.

 

With cell phones it is common practice to do refurbs for replacements, and they will get replaced much more often that laptops

 

TBH they seem to be OK seems odd that they have 2 different bios revisions, but so far, so good.