I can't believe this.
Alienware is refusing to renew warranties for their older laptops!
i have a m9750 since 2 years.
I took 1-year warranty when i bought it.
=> ended on January 5 2009
i took a 1-year extension on January 2 2009
=> ended 10 days ago
i wanted to renew my warranty again for 2 years, I just got an email from AW saying they don't renew warranties anymore!
? And it seems I'm not the only European customer with the same problem...
what about the people who took 3 years straight? they would still be under warranty right now! and for one more year!
what madness is this?
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The more I read/learn/discuss Alienware, the more disgusted I become...
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Probably has more to do with the fact that Dell is now providing the warranty support on the AW line.
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The won't do it for machines that don't have a service tag (which is the case for older AW machines)...
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Just take the money that you would have used for the warranty, and save it towards a new laptop.
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m9750 is a bit aged. it's just a sign to get a new one if something happens to it.
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I feel sorry for the ones with the far less reliable machines such as the Area-51 m15x and m17x, especially ones with the 8000 series cards legendary for burning out...
Hopefully my 3870s will be strong enough to last for 3 years at least.
Have their been many stories of 3870s burning out? -
Old news, dude.
I have made threads and post about Alienware stop renew warranty even on M17, 11 months since launch.
You can cry and whine more about your 2 years old laptop. I did for my m17. -
Is this even legal considering :
a) those who took 3 year warranty with there m17 or m9750 a literally fu**ing this new AW policy since AW have to honor their warranty (which for those lucky ones is far from over)
b) I don't remember where, but I read you could re-extend your warranty to an equal amount of 3 years max like in a) just as long as your renew your warranty before it ends. -
People that are still in warranty period will get the warranty if anything happens.
If your warranty expires, then you are screw*d. -
I can't believe DELL's policy on this!
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There aren't solution. We just got thucked.
And there is no typical "good for 4 years + no trouble" for any computer nowadays.
It can sudden go popped, and it's gone. -
maybe replacing my 8700m GT with a 3870 will make it better... (ati + intel)
No more Warranty on Alienware Europe older laptops!!!!
Discussion in 'Alienware' started by @tomX, Jan 11, 2010.