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    OS Cust issue / Wifi Issue

    Discussion in 'Alienware' started by Pop's, May 14, 2008.

  1. Pop's

    Pop's Notebook Enthusiast

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    Hello

    Just recevied my new Alienware ... Great ... Except .... the following issues
    1) the OS Cust software is not working. I have the following error :
    AppName: osdmanager.exe AppVer: 0.0.0.19
    ModName: osdmanager.exe
    ModVer: 0.0.0.19 Offset: 000108c4

    2) Wifi is up and down .... and no .... this is not releated to my provider. My other laptop working perfectlely

    Any idea ?
    Thanks for your help
    S.
     
    Pop's, May 14, 2008
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  2. tacomenace21

    tacomenace21 Notebook Deity

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    which model do you have. Seems to me that you have the m15x?
     
    tacomenace21, May 14, 2008
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  3. Pop's

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    Sorry ... Yes M15x with XP ...
     
    Pop's, May 14, 2008
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  4. GRB

    GRB Notebook Deity

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    well there are different versions of OSDManager for XP and Vista, so maybe the Vista version is installed on your XP computer? Did you reinstall OSDManager by any chance?
     
    GRB, May 14, 2008
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  5. Pop's

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    Was unable to find an accurate download ... Ok ... i'm a newbie .. but I learn quick ... or at least I hope so ;-)
     
    Pop's, May 14, 2008
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  6. tacomenace21

    tacomenace21 Notebook Deity

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    Ok no problem go to Alienware's website click support and enter myhive (you may have to setup your account) Once your in my hive click on the invoice number and then click 1 | AREA-51 M15X 15" WXGA+ W/CAM SIL-RIP-PNT. then look for On-Screen Display Utility 00019 and then download driver. Make sure you download the 00019 and not 00020 because the 20 is for Vista let us know if you have problems. The On-Screen Display Utility 00019 should also be on your drivers cd included with your pc. With your WIFI make sure you check and make sure that XP is set to connect to the wireless network automatically if you need help with that let me know.
     
    tacomenace21, May 14, 2008
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  7. Pop's

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    Already done ... and there is NO On Screen Display Utility 00019 driver ...
     
    Pop's, May 14, 2008
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  8. Pop's

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    Sorry ... I find it !!!!
     
    Pop's, May 14, 2008
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  9. tacomenace21

    tacomenace21 Notebook Deity

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    cool let me know how it goes.
     
    tacomenace21, May 14, 2008
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  10. Pop's

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    Thanks a lot ... the first issue is solved ...
    Concerning the Wifi .. I'm connect to the my own wireless network automatically (like my other laptop who is working without any issue) ...
     
    Pop's, May 14, 2008
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  11. tacomenace21

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    so is it working or does it keep dropping the connection?
     
    tacomenace21, May 14, 2008
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  12. GRB

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    Coincidentally enough, there are also two different sets of Intel wireless drivers for XP and Vista. Do you know if the ones installed are the correct ones for XP?
     
    GRB, May 14, 2008
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  13. Pop's

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    TacoMenace21: Yes .. still up and down (and I'm working for a compagny in Boston through a Citrix Access from Paris ... a nightmare ... )

    GRB: Unfortunately not ...

    Do you think re-installing the driver will help ?
     
    Pop's, May 14, 2008
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  14. tacomenace21

    tacomenace21 Notebook Deity

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    it might cause When I run mine in xp I have no problems. Yeah I know using Citrix can be a pain especially when you keep dropping your connection.
     
    tacomenace21, May 14, 2008
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  15. Pop's

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    Re-installation done .... ...... still the same ...
     
    Pop's, May 14, 2008
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  16. tacomenace21

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    If you give me about 2 hours i'll be home and I can test the wifi in xp and let you know how it goes. (we don't have any wifi here at work)
     
    tacomenace21, May 14, 2008
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  17. Pop's

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    Thanks .... With pleasure .. I have found on various forum that I'm not the only one with the same issue .... with the same Intel Wifi card .. Hum ... strange .....
     
    Pop's, May 14, 2008
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