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    Old Alienware m15x hinge problem.

    Discussion in 'Alienware' started by CobraJet, Mar 2, 2010.

  1. CobraJet

    CobraJet Notebook Enthusiast

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    So last semester my hinge on my old Alienware m15x starting splitting open. It has been fine until now because
    something got jammed in there leaving it semi structurally sound. Now its starting to get worse and I was wondering
    if Dell still fixes the hinges for these systems. If so what number should I call for sending it in for repair?
    Thanks in advance for any assistance.
     
    CobraJet, Mar 2, 2010
    #1
  2. exiled

    exiled -_-

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    they only fix this if you are under warranty. other wise you have to go to ebay and buy a back panel yourself and fix it yourself. this problem will reoccure again even if you fix it with a new back panel so you should try to strengthen the hinge area with epoxy.
     
    exiled, Mar 3, 2010
    #2
  3. cha

    cha Notebook Deity

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    cha, Mar 3, 2010
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  4. bhattsan

    bhattsan Notebook Deity

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    Im pretty sure Alienware will fix it for you. Just call their toll free. It'll probably cost you a bit. I remember my friend's m15x hinge broke after the warranty and he argued it was a problem with the laptop, and they did it for free, so you can try that.
     
    bhattsan, Mar 3, 2010
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  5. Matrolz

    Matrolz Notebook Guru

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    They repaired mine for free too.
     
    Matrolz, Mar 3, 2010
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  6. nofate

    nofate Notebook Consultant

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    wait the minute,even If my warranty gone they will fix this for free?
     
    nofate, Mar 3, 2010
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  7. CobraJet

    CobraJet Notebook Enthusiast

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    Thanks for the input guys. I had no idea they would do it for free, well hopefully for free, I hope they haven't changed that policy ...
     
    CobraJet, Mar 3, 2010
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  8. nofate

    nofate Notebook Consultant

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    I just called to tech support and the told me to send a pic of this crack and they call me back, waiting for reply.......................
     
    nofate, Mar 4, 2010
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  9. darkloki

    darkloki Notebook Deity

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    If they don't fix it for ya, I'll sell you mine for like 50 dollars. I want to move to a Ripley Cover anyways, my current is a Skull Cap.
     
    darkloki, Mar 4, 2010
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  10. nofate

    nofate Notebook Consultant

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    I already bought a new panel to replace but I dont know how to remove hinge plastic http://cgi.ebay.com/Alienware-m15x-...emQQptZLH_DefaultDomain_0?hash=item33580a7732

    Just got an e-amil from alienware....
    "We received your pictures, and I consulted one of our senior colleagues, he informed me that because the computer is Out of Warranty we are not able to help you with the repair."
    Im very disappointed and never ever again bay anything from this company
     
    nofate, Mar 4, 2010
    #10