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    Order Status Phase #

    Discussion in 'Alienware' started by JK_JEEP, Jun 13, 2008.

  1. JK_JEEP

    JK_JEEP Notebook Consultant

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    I ordered my laptop on 6-12-2008

    Current status:

    Phase 1: (Order Confirmation)
    Your order has been received and is awaiting order confirmation. As part of our security procedures, all orders must be confirmed before they can be processed.

    It should be shipped any day now :eek:
     
    Last edited by a moderator: May 8, 2015
    JK_JEEP, Jun 13, 2008
    #1
  2. kittana

    kittana Notebook Enthusiast

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    i ordered mine on the 19th of may.... it was in phase 2 until yesterday.... now phase 3
     
    kittana, Jun 13, 2008
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  3. Eltocliousus

    Eltocliousus Notebook Consultant

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    Congratulations JK_JEEP and welcome to the forums.

    Grueling phase game to the left

    <------------------
    Horrific customer service to the right

    ------------------>
     
    Eltocliousus, Jun 13, 2008
    #3
  4. simonmpoulton

    simonmpoulton Notebook Deity

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    Hmm if you ordered it two days ago and it still hasnt reached phase two that most likely indicates that your payment did not go through, i would phone them to find out what's happening!
     
    Last edited by a moderator: May 8, 2015
    simonmpoulton, Jun 13, 2008
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  5. JK_JEEP

    JK_JEEP Notebook Consultant

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    It has been 24 hours since I ordered, I did call to make sure all was ok "JUST IN CASE" and they said so far all is ok and it could actually take up to 5 days before it hits phase 2 :eek:
     
    JK_JEEP, Jun 13, 2008
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  6. milcs

    milcs Anti-fanboy

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    Good luck Jeep. Hope you are aware of what you got yourself into.
    Good luck mate.
     
    milcs, Jun 14, 2008
    #6
  7. otaku

    otaku Notebook Deity

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    phase 3 after about a week but I changed my order twice
     
    otaku, Jun 14, 2008
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  8. JK_JEEP

    JK_JEEP Notebook Consultant

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    After a phone call to the Verification Team (866-459-2479) I was on Phase 2 within a half hour.

    June 16, 2008

    Phase 2: (Billing)
    Your order has been validated and is waiting payment processing. While in this stage we are confirming any credit card and/or payment information for security purposes. Please understand that this phase is necessary as it will protect you the customer from any fraudulent transactions. We observe very strict security guidelines and hope you will appreciate our efforts. Note: Your method of payment and other factors may influence how quickly we can build your PC.
     
    Last edited by a moderator: May 8, 2015
    JK_JEEP, Jun 16, 2008
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  9. Daedric

    Daedric Notebook Consultant

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    Phase 7 and 8 today :D
     
    Daedric, Jun 16, 2008
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  10. JK_JEEP

    JK_JEEP Notebook Consultant

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    Phase 8: (Production Phase 4 - Quality Control/Shipping Prep)
    The system is undergoing the final stage of the Alienware 200-Point Quality Control Process. An Alienware Quality Inspector is in charge of inspecting your system from top to bottom for any obvious or latent defects. Our Inspectors are seasoned technicians/engineers and are very experienced in the art of perfection. Note: If the system does not pass any of our performance standards, the system may have to go back to an earlier production phase and it may slightly delay your order.

    GOOD DEAL!!!!

    Shouldnt be long now!
     
    JK_JEEP, Jun 16, 2008
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  11. Daedric

    Daedric Notebook Consultant

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    I just checked when I got home and I'm on phase 9.. that is just insane,lol
     
    Daedric, Jun 16, 2008
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  12. Tyrien

    Tyrien Notebook Geek

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    The status page has been really weird for me. Took forever to get to phase 3. Was on 2 for about a week. Then it was on Phase 4 for another week and some. Went back to phase 3. Then straight to 5. That was friday, now it's phase 6.
     
    Tyrien, Jun 17, 2008
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  13. JK_JEEP

    JK_JEEP Notebook Consultant

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    Another change

    Phase 3: (Payment Processed)
    Payment has been received and the order is now in queue for production.
     
    Last edited by a moderator: May 8, 2015
    JK_JEEP, Jun 17, 2008
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  14. Tyrien

    Tyrien Notebook Geek

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    Apparently I'm in phase 9 now.

    With companies like FedEx usually overquoting on shipping times my 3~5 day ground shipping hopefully I can expect this thing by Friday. :) Plus, I live literally on the boarder. >>; (Canadian>MI Boarder)
     
    Tyrien, Jun 17, 2008
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  15. JK_JEEP

    JK_JEEP Notebook Consultant

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    WOW Just a little over 12 hours later skipped Phase 4 went to:

    Phase 5: (Production Phase 1 - Assembly)
    Your system is being hand-built by an Alienware Assembly Technician. Alienware takes great pride in building our systems, as our motto reflects, "build it as if it were your own." The assembly stage can take some time, as all the components and cabling in the system is carefully installed for greater upgrade flexibility and thermal airflows. Every Assembly Technician has been trained and qualified to Alienware standards. We pride ourselves on giving you a high performance computer system!
     
    Last edited by a moderator: May 8, 2015
    JK_JEEP, Jun 18, 2008
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  16. lineazy89

    lineazy89 Notebook Consultant

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    i moved from 3 to 5. Ordered on friday and its already being built =)
     
    lineazy89, Jun 18, 2008
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  17. JK_JEEP

    JK_JEEP Notebook Consultant

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    Your signature shows you went back to Phase 3? Typo?
     
    JK_JEEP, Jun 18, 2008
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  18. lineazy89

    lineazy89 Notebook Consultant

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    no, i went back to phase 3 and then now im back to phase 5
     
    lineazy89, Jun 18, 2008
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  19. JK_JEEP

    JK_JEEP Notebook Consultant

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    10-4, ignore my pm then :D
     
    JK_JEEP, Jun 18, 2008
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  20. lineazy89

    lineazy89 Notebook Consultant

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    yea, i was worried that i may have been billed twice but that doesnt seem to be the case. regardless it was a little disheartening to go from phase 4 to phase 3 but ive jumped to 5 now so thats great. Cant wait to get it. when i get it i will do a full review
     
    lineazy89, Jun 18, 2008
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  21. MrDJ

    MrDJ Notebook Nobel Laureate

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    just remember i was in phase 5 for 24 days :rolleyes: ;) :cool:
     
    MrDJ, Jun 18, 2008
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  22. JK_JEEP

    JK_JEEP Notebook Consultant

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    I just got home from work, 3 hours later from Phase 5 I am now on:

    Phase 6: (Production Phase 2 - Integration)
    This stage includes the installation of the operating system, drivers and any applications that are specific to the system you ordered. Our Alienware Integration Technician will also install any demos, benchmark utilities, and burn-in software necessary to correctly monitor your system’s performance. These functions are performed by AlienFactory, a proprietary software designed by Alienware for our valued customers. This is also the first stage of the Alienware 200-Point Quality Control Process.
     
    Last edited by a moderator: May 8, 2015
    JK_JEEP, Jun 18, 2008
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  23. Guitarstealth

    Guitarstealth Newbie

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    Unlike MrDj's extended stay in phase 5 (which would be a little frustrating), I seemed to have rocketed through phases 5 through 9 both times I've ordered an AW. Phase 4 has always been the longest stage for me.
     
    Guitarstealth, Jun 19, 2008
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  24. lineazy89

    lineazy89 Notebook Consultant

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    wow, mine was built even faster. Im on phase 8 and its been 6 days. I ordered last Friday and it should ship out tomorrow.
     
    lineazy89, Jun 19, 2008
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  25. Tyrien

    Tyrien Notebook Geek

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    Sitting at home right now.

    It was next day shipping. Prepared to ship on The 17th. Fedex picked it up on the 18th. Got it today.
     
    Tyrien, Jun 19, 2008
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  26. GRB

    GRB Notebook Deity

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    Such is the benefit of living beside one of FedEx's world hubs at Pearson International Airport
     
    GRB, Jun 19, 2008
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  27. Tyrien

    Tyrien Notebook Geek

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    Yea, went to Mississauga then London, then here.

    This was the free 3~5 day shipping (they might have had a deal at the time, not sure if it's standard or not)
     
    Tyrien, Jun 19, 2008
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  28. MrDJ

    MrDJ Notebook Nobel Laureate

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    as ive said many times in the past and its been confirmed by Alienware "DONT BELIEVE THE PHASE PAGE" it will only stress you out even more.
    it can take upto 5 days in production + 200 point joke ;) so unless you are receiving an already built computer that has been cancelled by someone else then it would be almost impossible for it to be in phase 8.
    what day was the money taken out of your account. nothing happens until AW has the money cleared in their account. once the money has cleared you then and only then join the Q for the pulling of your components.

    im sorry if this might of burst your bubble as i know what its like getting more excited each day you wait but im only warning you so you dont get too upset when it doesnt arrive when you think it will.

    NOW!
    please prove me wrong and ill eat my words. this will be the biggest step in the right direction for AW to show they are pulling their finger out and getting systems out to the eagerly awaiting customers.

    good luck
     
    MrDJ, Jun 19, 2008
    #28
  29. JK_JEEP

    JK_JEEP Notebook Consultant

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    I am now on:

    Phase 8: (Production Phase 4 - Quality Control/Shipping Prep)
    The system is undergoing the final stage of the Alienware 200-Point Quality Control Process. An Alienware Quality Inspector is in charge of inspecting your system from top to bottom for any obvious or latent defects. Our Inspectors are seasoned technicians/engineers and are very experienced in the art of perfection. Note: If the system does not pass any of our performance standards, the system may have to go back to an earlier production phase and it may slightly delay your order.
     
    Last edited by a moderator: May 8, 2015
    JK_JEEP, Jun 20, 2008
    #29
  30. MrDJ

    MrDJ Notebook Nobel Laureate

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    blimey, whats happening with aliemware, are they working overtime or something.
    i just hope you get it really soon. good luck.
     
    MrDJ, Jun 20, 2008
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  31. pilotguy415

    pilotguy415 Notebook Enthusiast

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    I too just hit phase 8 when I checked about 10 minutes ago I ordered mine on Wednesday at about 3:00PM MST
     
    pilotguy415, Jun 20, 2008
    #31
  32. MrDJ

    MrDJ Notebook Nobel Laureate

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    WTF!!!
    now that is a bit tooooooooo quick.
     
    MrDJ, Jun 20, 2008
    #32
  33. pilotguy415

    pilotguy415 Notebook Enthusiast

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    Haha, yes...by my guess they already had one built. When I ordered I financed through alienware so payment cleared by 8:00AM the next morning I was in phase 3. A few hours later I was in phase 5 and like an hour later I was in phase 6. Phase 6 lasted about 20 hours or so.

    So its either that or there system is reporting wrong info.
     
    pilotguy415, Jun 20, 2008
    #33
  34. Friar_Tuck

    Friar_Tuck Notebook Evangelist

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    Pilot, you may have been fortunate enough to have ordered the same specs as someone who had just cancelled. In that case, your machine had effectively been in production before you even ordered it!
     
    Friar_Tuck, Jun 20, 2008
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  35. System48

    System48 Notebook Enthusiast

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    Now on phase 8, I'm hoping for it to ship out today :)
     
    System48, Jun 20, 2008
    #35
  36. AtolSammeek

    AtolSammeek Tokay Gecko

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    I just called. Mine went back a Phase and Custermer support seid it should be in phase 5 in 48 Hours.
     
    AtolSammeek, Jun 20, 2008
    #36
  37. MrDJ

    MrDJ Notebook Nobel Laureate

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    good luck everyone and fingers crossed you get them early next week.
     
    MrDJ, Jun 20, 2008
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  38. Livre

    Livre Notebook Consultant

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    Been on Phase 8 for a day and a half, hopefully I'll go to 9 on Monday.
     
    Livre, Jun 20, 2008
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  39. JK_JEEP

    JK_JEEP Notebook Consultant

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    I have a feeling that will happen with me as well, no shipping on the weekends I am sure so hopefully monday we will have Phase 9.

    They did say when I ordered my laptop the projected delivery date will be 6-26-2008, this is suppose to be my birthday present anyhow, 6-28-2008
     
    JK_JEEP, Jun 20, 2008
    #39
  40. lineazy89

    lineazy89 Notebook Consultant

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    Shipped =) cant wait for it to come, its just waiting to be picked up from the factory
     
    lineazy89, Jun 20, 2008
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  41. Livre

    Livre Notebook Consultant

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    Happy Early Birthday!
     
    Livre, Jun 20, 2008
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  42. pilotguy415

    pilotguy415 Notebook Enthusiast

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    Haha...yup I must be lucky as hell. Officially shiped and due to arive 6/24! Funny enough I checked the phase page at about 5:00PM still was saying phase 8 but I got the fedex tracking email at 2:15PM and I got the alienware shiping confirmation at 7:09PM :shrug: at least its on its way!!!!!! :D
     
    pilotguy415, Jun 20, 2008
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  43. JK_JEEP

    JK_JEEP Notebook Consultant

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    I am now on:

    Phase 9: (Order Shipped)
    Congratulations, the order has been shipped. We only hope you enjoy it as much as we enjoyed building it for you.
     
    Last edited by a moderator: May 8, 2015
    JK_JEEP, Jun 24, 2008
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  44. Livre

    Livre Notebook Consultant

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    Congratulations JK_Jeep! I hope mine ships soon as well!
     
    Livre, Jun 24, 2008
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  45. JK_JEEP

    JK_JEEP Notebook Consultant

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    keep checking it tonight
     
    JK_JEEP, Jun 24, 2008
    #45
  46. Livre

    Livre Notebook Consultant

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    Why would it though? It's 9:38 pm here, and I believe the same in Floridia, so I don't think they'll be shipping anytime soon.
     
    Livre, Jun 24, 2008
    #46
  47. JK_JEEP

    JK_JEEP Notebook Consultant

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    Mine just changed to Phase 9 about 1/2 hour ago, I think the fed ex vehicle gets loaded and once the box is scanned it updates in the computer, maybe? Like I said mine just updated about a 1/2 hour ago
     
    JK_JEEP, Jun 24, 2008
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  48. Livre

    Livre Notebook Consultant

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    Ok, well thanks for letting me know. I just checked and I'm still at Phase 8, I'm desperately hoping I'll go to 9 tomorrow.
     
    Livre, Jun 24, 2008
    #48
  49. PLPerron

    PLPerron Notebook Enthusiast

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    Congratulations to all of you. Keep us posted. And post some pics!
     
    PLPerron, Jun 24, 2008
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  50. Livre

    Livre Notebook Consultant

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    F5'ing the Order Status page is driving me mad.
     
    Livre, Jun 24, 2008
    #50
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