Ordered M11X with SSD received normal hard drive

I ordered my M11X with the 250gb SSD and received it with the 320GB Normal drive, has anyone else had this happen?

Of course dell is closed after 9pm AND I'm busy tomorrow and can't call

 

I don't think this has happened to anyone else that I know of. It should be a very easy fix though through Dell. Do you have your original invoice that proves you had the SSD? It'd probably make things easier.

 

sure do, received it today and have both order email and printed invoice, both show 250gb ssd... damn i was so excited too about getting this laptop and now i feel like it is tainted lol i'm heartbroken

 

Lol don't be, it's an honest mistake on Dell's part, they'll make it right I'm sure. I do understand it's annoying though since I don't know if they'll just send you a SSD and you send the 320 back or if you have to send the entire unit back to them. Perhaps you can work out a deal with them and have them refund you the SSD's price since I hear the Samsung ones Dell use aren't as good or something of that nature; there was a huge debate about it about a month ago.

 

Maybe I'll get lucky and find an SSD in one of mine.... lol

 

The same with happened to me, but with my screen lol; I've had a lot of issues with my first Studio 1555, so they sent me a new one but with a different screen not the full HD one i originally ordered. But when i called they said i was wrong and that was the one i ordered, but i had the packing slip from my first order and it clearly showed full Hd (1920x1080). But the new one showed 720p (1366x768) on it. So i faxed them a copy and they are sending me another new Studio 1555 and said they made extra notes to make sure i get the right screen. Although dell can be annoying they do seem to care about their customers

 

How can you say they care when they tried to tell you that you were wrong about what you originally ordered?

You realize they can pull up your order and look at it right? They flat out lied to you man.

 

It's an honest mistake, but dell will require that you send int the 320 GB once you recieve the 256 SSD. A piece of advice though, install the 256 SSD yourself rather then have dell techs do it. Being a new laptop not many techs are familiar with it yet. Set down a soft towel so as to not scratch the laptop, remove the large back plate, un screw the HDD caddy, and unscrew the HHD from the caddy (4 screws) Then replace with the SSD and reverse the process. Really easy. It might help if your have an external enclosure so you can just clone your HDD over to the SSD. You may also want to politely ask for a giftcard or something for your trouble as it has delayed your work ;. But to be honest, in this case I would give dell the benefit of the doubt. I'm sure they were swamped in orders. On the brightside, you got you M11X and have familiarized yourself with it. Not to mention now you will appreciate that SSD speed a lot more as you will have something to base it off. I have a 320GB 7200 RPM HDD in mine and I'm really please with the start up and shut down times. Fastest laptop I have owned in that regard. I can't wait for my SSD's to get here Hope you enjoy yours. Just call them up and they will ship it. You should have it in under a week.

Just keep in mind Dell is a large company and your order passes through so many hands. It only takes one person not paying attention to cause a headache, but over all they are really good as far as customer satisfaction needs from my experiences.

 

yeah true, but they could of said screw you but maybe its because im still paying for it and threatened to stop paying and ship all the Dell desktops/laptops i own back

 

I wish we were all a little more positive with out posts. Yes Dell reps sometimes like to pull a quick one but honestly it's not Dell's fault. They are BIG and in a BIG company you're bound to hire a few losers who suck at their job. If one gets a loser, one simply hangs up and calls again. Remember going into the call with a positive attitude can help, if a rep is having a bad day (yes they are people too) a simple "hi, how are you today" might cheer them up and have them work for you. If you go into it ready to fight, well, no one wants to work with that. Anyway I'm way off topic but I just wanted to bring it up because I just see certain individuals so ready to jump down a company's throat when not all factors are considered. If Dell really is as bad as some say, then they wouldn't last long in the industry they're in.

Anyway, a call to a Dell rep will get you that SSD.

 

I disagree with that Villosa.

I work in a 500ish-rep call center owned by the company we support (aka not outsourced), and in fact every call center this company has is on US soil, even the overflow-calls go to US soil centers.

We are held accountable for our actions. If I hang up on a call (hit the release button which is like just hanging up your phone) it goes on a report, and that call gets reviewed. I also on top of that have up to 10 calls every 2 weeks pulled randomly and listened to, and every single call gets recorded with audio and some with video of what I'm doing on my computer.

If some one gets bad service and calls to complain, the company can see who they talked to (your employee ID gets imprinted on the customer interaction notes automatically the moment they connect with you) and pull your call and listen to exactly what you did.

My employer is dwarfed by Dell. If my employer has the tech to track things so closely, then Dell can surely get it too.

It's one of the reasons I'm so disgusted with Dell's service. It has nothing to do with "Oh man they're too big" its the fact that they CLEARLY do not enforce their seemingly non-existent policies well enough.

If a rep is having a bad day, they should not be allowed to take it out on the customer. I wouldn't be allowed to, nor would I do so because I would get talked to over it.

Never-mind the fact that 9/10 Dell reps seem to be having a bad day......

 

Well like I said, Dell is quite big, I'm sure things slip through the fine toothed comb. I agree Dell needs a finer comb but that is not always possible. Of course I'm all for proper customer service, I was simply saying that there are things out of consumer's control and that being positive is more efficient than negative when talking to Dell. I really do agree with you though, I'm sure I wasn't clear enough with my post.

 

I literally hate calling dell support, (glad they have text chat); Whenever i call Dell support i get shot over to 10 people or disconnected for no reason, I agree we all have our bad days, but you shouldn't involve your personal life with your work life it can be hard, But that's just my opinion.

 

Dell needs a flea comb imo.

I'm never rude or negative to ANYONE on the phone, it's not their fault... the problem is an alarming number of Dell reps seem to go out of their way to AVOID being helpful

 

Zlog has a point here... in my line of work there is no, absolutely no excuse for being rude to a member of our audience, even if they get in your face and start mouthing off which in my experience they never ever do... in Britain at the moment the economic crisis is hitting us soooo bad that a job ANY job is like gold dust which people are grateful to have...

So if you are lucky enough to have a job, especially in a country as populous as India and that job is provided to you by a huge American company, you should be bending over backwards to keep the customer happy... I tell you British soil call centres have some of the best standards in the world...we'd be grateful if Dell outsourced to us rather than the bunch of ingrates you get at the moment.

Maybe if they implemented some of the stringent procedures Zlog has at his call centre we'd suddenly be amazed at how the service improves...

@ Villosa, I also see your point, mistakes are made and rectified as they should be, it's a real shame that the OP got an HDD instead of an SSD. However what is way more of a shame is that Dell techs have such bad rep that the OP is getting sound advice from esteemed members to change his own drive ( I know it totally makes sense..but still come on!) rather than go down the extremely risky route of having a so called pro to do it for him!

I'm all for positive thinking and outlook but it shouldn't be down to the customer to adjust for the provider but for the provider to make the customer's day...whatever their mood.

In my profession, failing to deliver an excellent concert performance each and every time as well as good and friendly relationship with the audience, results in a sudden, immediate and absolute loss of employment...

Oh, and it doesn't cost £1300 a pop either...

 

I say good luck convincing dell that you did not receive the rather expensive SSD as ordered.