Ordered an M17... a little worried now.

On December 26th I ordered an M17 which unfortunately as I'm told by Alienware will be delayed due to a bluetooth adapter being out of stock.

I decided to go with Alienware because I've always remembered them for having really high spec PC's. A lot of people have told me they're overpriced. I have to argue that point though. I really really love my iMac which to some is way overpriced. Though I know I paid for the extra quality and attention to detail, which is what I'm hoping I'll get with Alienware.

After browsing these forums for a few days it seems a lot of people are dissatisfied with Alienware and the M17 and I have to say that getting this computer is taking a REALLY long time. I'm sure I'll forgive them for the wait once I get it, but after reading on here, it sounds like a lot of people are having issues.

Is this something I should be concerned about? Can I really trust Alienware in terms of quality and if something does go wrong, will I get the service I need to rectify the problem.

 

in my expirience with the M17 i say you should cancel it and get the dell m1730 ive heard better things with that and that it has a better graphic card

 

There are a few people around which had a few issues and just spam it all over the place. Thats why it makes you believe that there are so many problems.

There are many people that are really happy with their M17 (im one of them) make sure you dont let the others cloud your judgement.

 

mines perfect

 

I love mine. I had no problems so far.

-Well one problem -VISTA.

 

dont be hatin on VISTA ha

 

i feel you

 

Can you get M1730 cheaper than M17?

 

dont worry maybe windows 7 will remedy that problem

 

Getting the beta version, gonna give it a test run.

 

In one year

 

cough beta cough...
pardon me

 

I hate betas its bad enough i like to format every 1 month, imagine having to format in between for newer betas/final

 

Beta isn't suppose to be out yet

Maybe you can check out the bay for it

 

Should be soon, they are probably gonna release 3-4 different beta versions through out the year then hopefully the final on the beginning of 2010

 

I wouldn't say we're spamming it all over, just informing others of what comes out of their shops. Personally, I love my M17, even though I had to do some work myself to get it to where it should have been to begin with. There seriously is ZERO excuse for what I have seen come out of Alienware's shops. I will have to think it over long and hard before I purchase alienware in the future.

 

if you was talking about the m15x i would be writing a lot more here but as its the m17x then as far as i know things are not as bad.
all computers have problems (except my sager so far). if you are that worried dont forget you have the chance to test it and then send it back for a refund. only problem is the 15% rip off re stocking fee.

 

My m17 has been perfect. The two best things I did and I would highly recommend, getting the 8.12 modded drivers, and make sure you put a spacer at the back of the notebook for increased ventallation. Other than those two points, I would highly recommend the m17. It packs alot of power for a stellar price compared to an nvidia based solution.

 

My only complaint has been Alienware's lack of information. I've bought 2 of these, one arrived, no problems, but we had to wait nearly 7 days past the estimated ship date. We were never told what was going on with the delay until we contacted them. Then we were told 5 different things depending on the rep we talked to.

The current laptop we've got on order was supposed to ship out 12/29. We called yesterday, and they don't have any idea why it wasn't shipped out, as it's been sitting in Phase 6 for 14 days. They promised us an ETA in our email last night, and low and behold no email this morning with any updated info. I'll be sitting on hold with them shortly to once again battle with the customer service group to find out what the heck is actually going on.

Performance wise, once a few tweaks were in place (8.12 drivers, etc.), I haven't had any problems.

 

Wasnt talking about you If you check the posts closely you will see one person is saying similar things in three different threads

 

ok lets get stright to the point... he talking about the m17 not the m17x

the m17 is for the price amasing, not 1 bit overpriced,

unless you do what i had and max out everything, the ram and harddrive i think you can replace yourself for cheeper and it wont void the warrenty

the m17 is a extremely good build quailty, ( unless you live in canada for some reason,)

the price of the gfx cards are amasing compared to the nvidia ones.

what you pay with the m17 is what you get, im really really chuffed with mine considering my 4870x2 system, with a core2quad 2.4 4gbs of ram computer only got 17000 in 3dmark o6, and this gets 14000,

the noise output is resonable, unlike the other notebooks which are noisey and get alot hotter, the only thing is the aleinsense and the finger print reader is buggy and slow as hell, disabled them stright away

apart from that its awsome, dont let people put you off,

remember you ONLY hear about bad experiences, thats what this forum is here for, help and support. and if your system is working fine you dont need help and support, the good experience people are just hiding in the shadows browsing

 

if you were talking about me i had 1 thread saying that the quality was bad the others were asking for help on how to fix things in it. i just felt ripped off for getting a dud graphic card

 

Okay, thanks everybody! I have a feeling I'm going to really like this laptop and I won't have any issues, but right I'm really dissapointed with Alienware in terms of building it and getting it shipped out. I'm still on Phase 3 according to the status tracking site and I ordered it on December 26th. I understand its the holiday and a weekend but still, Phase 1 - 3 all has to do with payments. Your telling me it took that long? BS. I really hope my laptop isn't delayed though.

The first thing I'll do when it arrives is get the 8.12 drivers. I'll be sure to let everyone know if something goes wrong! Thanks a bunch everyone!

 

exactly. there are threads with m17 problems for those who have problems with the m17. you won't hear problems from the people without problems.

i've used my notebook daily and kept it on for most of the day for over a year now, and i have not had any problems yet (except upgrading drivers... though it is my fault for that)

many people bash Alienware because it is a name brand, and many people go against name brand things beause it's a comforming way to be a "non-conformist". the m15x did have problems, and Alienware did address them, and many people got new laptops because of it, though, there are many people who had horrible experiences with Alienware.

for the most part, you hear problems from the people with problems. Alienware uses newer technology and ideas in their notebooks than i've seen in other manufacturers. there aren't many high performance ATI solutions in notebooks, so OCZ Whitebook / M17 is a big hit with technology that really hasn't been out before.

the m15x was one of the first gen 15 inch notebooks with the 8800m series, which is basically asking for lava to flow out of the vents. that said, there are most likely going to be problems, and Alienware was the one who had to experiment with them.

if you're worried about the M17, go to the Other Brands sub forum, and check out the OCZ threads. look a the OCZ Whitebook as it is the exact same thing as the M17. many people have given good reps for it.

 

Already ordered and in Phase 5! I'm at the point of no return now! (minus the 30 days with the 15% restocking fee). I'm starting to gain some confidence though. By any chance has anyone dealt with AW's customer service? If I do experience a problem with my laptop will they be able to help me out? Thanks!

 

You made a good choice. I was leary at first when I bought mine but now that I have it I don't regret clicking the submit button And gratz on clicking submit also and welcome to the "Dark Side".

 

For 1 I have had no problem and love it, 2 when was your expected delivery date when you hit that purchase button?

That Phase thingie will cause you to pull out your hair.

 

I don't remember what it said... I was full of geeky adrenaline because I was making my second big computer purchase, the first being my iMac. Getting an iMac and an Alienware within a six month period is a big thing for me. I've always been about home brew PC's and I'm satisfied with Apple's offering and I hope Alienware really treats me to a nice professional built Windows machine.

 

Mmmm. You sound like a Jellybean we all know could it be? ip check..

 

My advice:

- When something bad happens, don't freak out. Go on this forum to check if someone else has this problem and solution.
- Check your temperature of the CPU and GPU before asking why stutter or graphic error if you have them.
- Don't bring hatred to this forum, especially to the ones who try to help you for free.
- Say "world peace".
- Congratulate me for my soon 1000 posts.

 

No man, he is way better than Jbean. He didn't go crazy, he is just non knowledgeable about technology and makes purchasing decision base on distance to the company.

Calling him a Jbean is rude.

 

lol the m1750 is still a great laptop for how i made it im just not going back to alienware for them sending me a bad product and bad customer support.

 

Let us know how it goes fox

Coolmine, who knows maybe it'll be sooner then later

 

We can only hope

 

I have 7 Build 7000, It's awesome.

 

I have been using it for 4 days now as my work OS.