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    Phase 1 ???

    Discussion in 'Alienware' started by Onedaful, Apr 17, 2008.

  1. Onedaful

    Onedaful Notebook Enthusiast

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    Hey guys I've been reading around here alot lately since i just purchased a new m15x on the 14th..

    Basically i was looking around and most of you guys got past phase 1 in hours if not a day at most.. Its been stuck on Phase 1 for 3 days now is this normal or should i call them up? :confused:

    Thanks in advance
     
    Onedaful, Apr 17, 2008
    #1
  2. tacomenace21

    tacomenace21 Notebook Deity

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    well did you get financing through them or through your CC company?
    They have to verify that its you that placed the order before they move it out of phase 1
     
    tacomenace21, Apr 17, 2008
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  3. MrDJ

    MrDJ Notebook Nobel Laureate

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    Hi Onedaful and welcome to the forum.
    firstly if you went for alienware finance then you will have to wait for the postman. you should receive paperwork from them that needs to be varified by you first and then signed. once they receive the paperwork back they will then contact AW to approve it and then you will move from phase 1. this can take a week or so.
    if you are paying by credit card or bank transfer then you should receive an email from AW asking you to prove you are the card owner. once they receive this proof back then you will move.

    let the waiting game begin.
     
    MrDJ, Apr 17, 2008
    #3
  4. Onedaful

    Onedaful Notebook Enthusiast

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    Oh alright that clears everything up then.. Thanks alot guys
     
    Onedaful, Apr 17, 2008
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  5. metalviperx

    metalviperx Notebook Enthusiast

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    well lets see i ordered mine the same day as yours with the Alienware financing, but i have passed to phase 2 yesterday on the 4/16 and alienware did not need any paper work from me. what i suggest to do is call alienware like i did and ask them if you need to call Dell Financial Services, because if you call DFS they can speed it up.
     
    metalviperx, Apr 17, 2008
    #5
  6. Onedaful

    Onedaful Notebook Enthusiast

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    Alienware just called me today a couple hours ago after i got out of rugby practice and i confirmed it was me.. So hopefully by tomorrow it should move to phase 2 if not ill give them a ring.. Thanks alot
     
    Onedaful, Apr 17, 2008
    #6
  7. krod

    krod Notebook Enthusiast

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    don't sweat it. Same thing happened to me. Then I sat in phase 2 which seemed like a lifetime, then, without moving to three, I got a email from fedex that is was on it's way. Dont' pay too much attention to the phases.
     
    krod, Apr 18, 2008
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