Phase one..

I just ordered my 1st Alienware laptop , and I not sure how long everything takes.. so here is my question.. I ordered my m9750 on Friday (Oct. 12th) and i'm still stuck in phase one after two days.. is that normal? I'm thinking it's because of the weekend? It's suppose to be here by the 29, hopefully it will be here sooner. I can't wait. (and also I used a normal credit card not the Alienware card)

 

Remember that weekends are not counted as business days so you won't see any progress until Monday.

Congratulations on the system? May I ask what kind of specifications you got?

 

Ok, thank you . Thats what I was thinking. I keep checking though. I'm really impatient lol. But can you blame me? Its an amazing computer.




Video/Graphics Card: Dual 512MB NVidia® GeForce™ Go 7950 GTX - SLI Enabled
Chassis: 17" WideXGA+ 1440 x 900 LCD - Stealth Black
Processor: Intel® Core™ 2 Duo Processor T7400 2.16GHz 4MB Cache 667MHz FSB
Memory: 2GB Dual Channel DDR2 SO-DIMM at 667MHz - 2 x 1024MB
Operating System (Office software not included): Genuine Windows Vista™ Home Premium
Notebook Tuners and Remotes: With USB Mini Media Center Remote Control and Single ATSC TV Tuner
System Drive: Extreme Performance (RAID 0) - 320GB (160GB x 2) Serial ATA 1.5Gb/s 7,200 RPM w/ 8MB Cache
Optical Drives : 8x Dual Layer CD-RW/DVD±RW Burner w/ LightScribe Technology
Wireless Network Card: Wireless-N Bundle
Includes Intel® 4965 a/b/g/Draft-N Mini-Card and Netgear® WNR854T RangeMax™ Router
Sound Card : Creative SoundBlaster X-Fi Xtreme Audio
Security Software: McAfee® VirusScan Plus – 36-Month Subscription Factory Installed!
Power: Vehicle AC Adapter - Belkin® AC Anywhere 300W Vehicle Outlet Adapter
Mobile Bags: Alienware® Odyssey Messenger Bag

 

I also ordered my alienware laptop on a friday. Exactly a week before yours (Friday Oct, 5th). Was stuck on phase 2 until Wednesday because weekends dont count. After I cleared phase 2, they shipped out my laptop the next day.
Should be here tomorrow or tuesday!!

 

Wow, so it went from phase 2 to being shipped? Did you get any upgrades?

 

I ordered my laptop on Friday 12th as well, and am still waiting for this elusive 'security call'.
The est. order date was 45 days away because of the screen, so I'm not getting excited yet...

 

Woo! Finally, phase 2!

 

That will last you a LONG time, since you opted for 1440x1050 / (2) GTX. I'm sure that will be kicking for 4-5 years depending on what games come out when.

 

I've been in Phase 2 since October 2nd. You... may have a wait. =P

 

Mine went to phase 3 a few hours after it went to phase 2.. maybe you should call and ask why yours is taking so long?

 

I did a few days ago, and they said it was due to a parts shortage. I had received an e-mail stating it was going to production, but the site isn't up to date.

I dunno what's going on, but if it's not in production by Friday, I'll cancel the order. =/ It'll be about three weeks then, and I'm startin' to get frustrated. It's just not moved from Phase 2, despite receiving an e-mail saying otherwise. I just sold my X205 and I'm sending it out tomorrow, so I'll be stuck on a tablet PC... which is the anti-christ for gaming, movies and music.

 

That sucks. I wouldn't cancel it though.. even if it takes a little while its worth the wait, right? I think so at least. I hope everything works out for you.

Mine went to phase 5 today.. skipped 4.

 

I guess I'm a lil' impatient for such a magnificently awesome system. Especially given I just sold my X205, so I'll be in need of a new lappy, and ASAP!

 

I'm often curious about how many timely shipments AW gets out. That sucks to read about all your troubles because it seems waaay longer than it should. Mine took about 4 days to clear payment and then shipped in 48 hours. So the parts excuse seems like a bunch of BS. I found the best way to deal with problems with Alienware is to call their states side corporate office. The out sourced customer service just reads from a script and wont go out of their way to help it seems.

 

My complaint so far is why it took so long to notify me. I ordered this laptop on October 1st, I went to Phase 2 on October 2nd and on October 3 I received an e-mail saying I was going into production. My order status never changed, and I still remained in the notorious Phase.

When I called them up last Friday they said it was due to a parts shortage. Ok, but why did it take two weeks to tell me this?

Meanwhile, I've already been charged for the laptop that, at this point, still does not exist. My Alienware Titanium account has a $2,000 charge, my Visa has another $1090.30 charge... and I'm generating interest on a laptop that's still a bunch a random parts.

>.>

Does anybody else see a problem with this? Given that I'm at an APO mailing ady, by the time I even get the laptop I'll have already generated a full month's interest at this rate. And that's *IF* the laptop even ships by then.

My original experience with Alienware was a lil' frustrating, but I loved my flawed M7700 with a passion, even if it may have shot flames out of the cooling vents if I even looked at it funny. But this is kind of making me wonder if I made the right decision.

 

I'm at an APO too. Get ready for a month to ship. They send it by the slowest shipping method possible. Surface mail....*shivers* Yeah, you should call and talk to corporate and let them know how displeased you are. You shouldn't be paying for something you don't own yet. If all else fails tell them you are going to file a BBB claim.

 

That figures. I start to get annoyed and frustrated, and BAMPF! Phase 3! Ha ha! I must have a forum angel watching over me. =P

 

Mine was shipped today!! I'm super excited . Now I wonder how long it will take to get from Florida to New Jersey. Any know? lol.

 

I meant anyone*. sorry.

 

Around 2 to 3 business days, usually. I'm over by the Jersey border in the PA side when I'm in the US, and I order stuff all the time.That's been the average.

 

Yeah stateside shipment is fast. I believe it is next day FED EX

 

Thanks.

 

WOOTNESS! I shipped, I shipped, I shipped!

 

mine is still stuck at phase 1...ordered it on a saturday...its ok given i ordered on a non working day but still...im extremely impatient with these kinda things....when i want sumthing i want it asap....but i guess AW machines are worth the wait...i read around in other threads too that a lot o phases were skipped during production and tht machines were shipped out earlier than expected....i hope the same happens in my case...here's wht i ordered though (cost me a fortune i think...but was worth it)

Display: 17" WideUXGA 1920 x 1200 LCD with Clearview Technology - Stealth Black
Operating System: Genuine Windows® Vista Ultimate - English
TV Tuner: None
Processor: Intel® Core™ 2 Duo Processor T7600 2.33GHz 4MB Cache 667MHz FSB
Graphics Processor : Dual 512MB NVidia® GeForce™ Go 7950 GTX - SLI Enabled
Memory: 2GB Dual Channel DDR2 SO-DIMM at 667MHz - 2 x 1024MB
System Drive: Extreme Performance (RAID 0) - 640GB (320GB x 2) 5400 RPM SATA
Optical Drive: 8x Dual Layer CD-RW/DVD±RW Burner w/ LightScribe Technology
Sound Hardware: Creative SoundBlaster X-Fi Xtreme Audio
Keypad: Mobile Keypad - English
Wireless Network Card: Internal Intel® Wireless 4965 a/b/g/Draft-N Mini-Card
Communications: Integrated 10/1000Mb Gigabit Ethernet & 56K V.92 Modem
Bluetooth: Integrated Bluetooth® Device
Warranty: AlienCare 1-Year Free Phone 24/7 and Collect & Return
AlienRespawn: AlienRespawn v2.0 Recovery DVD – Windows Vista Edition
Security Software: McAfee VirusScan Plus 36-Month Subscription - English

 

woohoo...got a call from the alienware people...required sum docs for the payment verification. He said it will enter phase 4 on wednesday