Phases

How long does it take from phase 5 to 9 usually?

I am the first batch of M17, I assume there should be no component backorder yet, right?

 

No please no

I just canceled my m9750 because it was in a backorder don't want to get into another one. I called in today to ask if there was any backorder they told me that there are none reported

 

never assume - only makes it worse.

as far as the time frames....it varies from order to order. if they are backlogged for the new m17 units, then it may take a bit longer.

do not fret - give them the time they need for a product you want.
its not a yugo, its a benz....

 

The faster they make it, the cheaper it cost them, because I will be calling them twice a day, and that's a lot of money for them. Probably cost $20 per call.

In the whole process of this would need about 40 calls from me. So it's about 800$ worth of calls.

 

I call like 5 times a day so its expensive lol

 

How do you guys figure $20 a call?!?!?

 

And the fact that I will go nuts on forumS, so the delay on my system will surely cost them lots of business. Basically if AW somehow screw up my order, it's better not sell it to me me in the first place, because they will lose tons of money because of me.

But so far, I love AW, decent CS, good policy, no freaking wait 1hr to talk to someone. The longest I wait for AW CS is 10 seconds.

 

Used to work in call center.
The space, the computer, the equipment, the payroll, the management, the long distance bill, are all costing money every second.

 

the faster they make it the more problems you may have with it.
and i gather you have little knowledge of corporate finance.
i would have serious misgivings if each call cost them $20.
there would be no business with a phone if it was such a high price tag to maintain and have one then.

 

So, how long is the process of phase 5 to 9 in perfect scenario?

 

I assume 80% of AW customers won't call after order.
I worked in huge telecommunication call center, there are stats, there are budgets that show the price and % of ppl who call. MOST ppl don't call. Have you ever wonder why they all move the call center abroad few years ago? To save money on payroll. Calls are expensive. Customer service is very very huge in Computer industry.

I do know little bit of corporate finance.

 

maybe with an attitude as such you should just cancel now and free us from your negative posting and powerless attacks of AW losing money because of you...
many before you have tried and AW still appears to be in business...

 

It took 2 days from to get to phase 5 to phase 9.

 

probably becuase most people do not pre-assume they will have a negative buying experience or unit.

your postings indicate you desire to have a run-in with AW - like you are looking for a fight.

 

No, not really, I give credit where it's due.

I love AW so far, only positive comments. It's better than any other computer computer i deal with.

 

Am just nervous about my order since all the stuff I heard here from AW I ordered from them about 3 years ago and everything went ok but since Dell bought AW things have changed

 

I wanted it so bad I considered changing to the m15x lol... I was like hmmm... Single GTX (ships faster?) Dual!? Ahhhhhhh

Just impatient to get rid of this terribad laptop!

 

I am freaking back to phase 1, can someone give me a reason?

 

its the order status glitch..im back at phase 1 too

 

BACK to phase 5!!

 

see? nothing to worry about.

 

it's nothing worry about when everybody have the same case. It gets me worry if I am the only one.

 

Dear Alienware Customer,

Thank you for keeping in touch with Alienware.

Our automated order status system is going through some optimizations to provide our customers with more accurate information about their orders. While these optimizations are being performed they may cause our order status webpage not display the correct information, we hope to have these optimizations finished shortly.

 

Where did you get that?

 

Probably from an email, I reckon.

 

haha highfiveee I'm back at phase 5 too

 

Email from [email protected]

 

People are working there on sunday or saturday?

 

Seems like it since they responded today at 10:00am Eastern Time

 

There are some departments at AW that work around the clock.

 

like technical support? "24 hours a day, 7 days a week"

 

Yeah, something like that.

 

I orderd last monday, tuesday i went from phase one to phase 2, wednesday from p2 to p3, thursday back to p2, friday and sat p1, today back on phase 2. Seriously the order page is pretty meaningless.

 

^^^^^ what he said

 

still on phase 1 after week and every time i call i get a different response. To be fair Armando is trying to help me out so hopefully i get a good answer today...........

 

yay phase 6

 

Same man am so happy!!!

 

still 5 ....

 

Did you call AW thats weird you went into production on Thursday and I went today and am at phase 6 already.

 

hmm I went into production on Friday but m15x

 

phase 8 now, weird sheeet.

 

Feeling excited?

 

What do you think?

but stuck in phase 8 now.

 

It'll ship before you even know it.

 

still phase 6 =[

 

Same

 

yay, anywayss....how long does it take to install drivers...ive been in phase six like all day ><

 

guys, if you haven't figure it out yet, the phase status are barely related to the actual status.

 

soo calling would be more accurate

 

err. maybe.

I called this morning, rep said phase 5.
2 hrs later, rep said phase 8.