Problems with alienware?

http://www.badsoftware.com/alienwaresucks/
Thought everyone should read this.

 

There's more than a handful of sites exactly like that. Google around for "alienware problems" and you'll get quite a few sites dedicated solely for AW-bashing.

 

seen this link appear here a couple of times, must be fun for AW to see a blog from 2005 appear.. that's the power of the web...new designed web site, 200.000, old grumpy man complaining about AW- priceless!

 

lol, its not just a grumpy old man, theres alot of comments on there also that are quite interesting.

 

I think such websites, far from being helpfull, are useless. Since a normal user would classify such a site as a "hater" site.

What makes me wonder is: if AW SUCKS so hard, why there are SO MANY good reviews about their laptops?

I don't believe they have bought out all good review-sites

 

links please

 

Because there are many people that do not know enough or simply get thrilled by all the lights. It's like Mac really... Good image makes wonders! Alienware is the WORST laptop manufacturing company I've ever dealt with and the M15x is the WORST laptop (as a global thing, not only gameplay of course) I've ever owned. But I'm biased... I hate them!

 

www.notebookreview.com

 

www.notebookcheck.com/Alienware-Area-51-m15x.8004.0.html

www.notebookcheck.com/Test-Alienware-Area-51-m15x-Notebook.8807.0.html

http://www.notebookforums.com/forum60.html

http://www.zimbio.com/Computer+Hardware/articles/43/ALIENWARE+AREA+51+M15X+REVIEW

Not counting the ones linked at AW official sites

 

Ask Fex, Joyhanavok, buzzin, moguai, etc... what do they feel about the laptops they have "reviewed" for 3-5 months now.
If I had the laptop 2 days to review it, I would say... Yeahhhhhhhh, great lights!!!

 

of course a website will review and love it. they dont actually game and use it for a long period of time. and yeah i think the alienware is not too shabby of a system but when it broke after 3 days and then the customer service is as crappy as it gets. it took someone to contact us about 1 week to get him and he never called us back but 1 time, we called maybe 10 times. if i were to review it for 2 days i would say awesome laptop, then after that 3rd day mine broke i would curse the laptop and alienware haha.

 

I just dropped the m15x, since i doubt that it is able to carry a 8800GTX without having troubles in short or long use time.

I strongly hope AW redeems with the m17x.

 

I think such sites are totally useless. It is common knowledge that a few computers out of the batch will always have some issues. Also, it's usually those key individuals that try to blow everything out of proportion. Now this is not to say that there weren't valid issues that needed to be delt with. However, rallying up as much negative reviews as you can find only hurts customers and business. It gives new customers the impression that their computer will fail. Nobody has the right to manipulate someones decision because they may have had a bad experience. In reality, there's a huge success rate for computers that Alienware builds. To simply say that customers are simply dazzled by the shiney lights is an understatement. Alienware is still producing quality hardware in the best possible configuration they see fit. There's always going to be a few issues here and there (as with any computer). But perhaps that was the intent of the warranty (or at least that makes sense to me)

Gabe

P.S. - I think we need to start a success rate thread to counter balance all the negativity that's currently hanging over this forum

 

I would ask you to go over to Clevo forum and check the "failure" rate there.
More... the M15x will fail. Are you honestly convinced that the breaking lids are not going to eventually happen to everyone? It's just physics really... Think about it.
And also, do some research on Clevo and check what's their failure rate (or number of negative posts).

 

I'm not interested in the Clevo, or any other competitor. The success rate of other companies is completely irrelevant. This is an Alienware Forum.

Also, in regard to your phrophecy about lids breaking, if it becomes a problem, I'm sure Alienware will correct it.

Gabe

 

So... when you say that Alienware has a huge success rate... what are you using for a comparison? What is, in fact, a huge success rate?
In fact, if no other company existed in the World... Alienware would be the best. Luckily, it's not... Luckily, people have a broad offer and can judge on what's the best. It's a market rule really... not difficult to understand.
Alienware has the crappiest "success rate" I've ever came across for a notebook manufacturer.
If you say it's great... then back up your claims.

I have to say that I wasn't expecting that comment from you.

 

Again, using the "clevo argument" is misleading. Clevo build TONS of notebooks (even here in Brazil are the low end Clevo under the Positivo brand) and i believe a good % has problems (even on theses forum sometimes appear one or other with problems).

Truth told, the Sage/clevo resellers used on this forums seem more secure/trusthworth that AW at moment. But, only with the m860ut (which is at time vaporware), we can really see how bad/good AW build quality is on the m15x.

That´s why i see the new clevo as the m15x redemption. If it succeed handling power cpu with powergpu on a 15,4", maybe AW figure out a better solution for the m15x, if it fails, well them it is another m15x.

I didn't discharged AW, i am still looking for the mothership, but the 15,4" i just dropped because all the issues argued are, mostly, the same: weak chassis and poor cooling (this one understandable, since it is the first 15,4" with a 8800).

 

@ Milcs - This argument rather irrelevant as well. If your trying to sway my mind, you're fighting a battle in vain. I will continue to support Alienware and help where I can.

Gabe

 

É isso aí... falou legal! AW é uma merda.

 

Sway your mind? Ahahaha... far from that.
In the world there are several kind of people:
- People that do not see
- People that look but choose not to see
- People that look and see

We can't really make everyone "see". If you choose to help AW (why... I have no idea), fair enough. I'm not here for you. I'm here for uninformed users that google "M15x" and come across a dream that does not exist and is a lie.
Don't worry for a second... I'm not here to dissuade you away of any of your beliefs/colours/passional convictions.

 

Milcs what went wrong with your m15x again??

 

@Milcs - It's not your responsibility to help anyone see anything. Let people decide for themselves.

Gabe

 

@dhoang- Many things... I'll be making a new thread soon to tell my story.
Hopefully that will show a bit more of the true face of AW.

@Gabez- I'm just giving them information so that they can decide freely. AW didn't pay me anything neither I have any passion for them to hide the facts that many of us have reported. I will continue to expose facts and problems to alert people of what they might experience.

 

I can't wait to read it.

 

@Milcs - You need to focus all the negative energy into helping rather than hindering. I'm sure everyone will be able to spot your original thread just fine. Please do no continue to post repititous threads.

Gabe

 

Gabe, i notice in your sig you have shipped. does this mean you have not received your new AW laptop yet? or just not updated your sig.

if and when you receive it and take it out of the box and IF you find problems with it will your attitude change towards AW
hopefully this wont be the case and you will get a perfectly working laptop.

i know milcs has an obsession with AW but he has also had a lot of problems like myself. we have seen many members come and go on this great forum and a few have tried (and failed) to start quite a few threads with positive feedback.

looking at this AW section. there are 128 pages of it going back to 2004
im certainly not going to go through them all to get a percentage but i think youll find 90% of them will be complaints or such like.

im faling asleep as i type and am starting to ramble on so im crashing out.

 

Dhoang- I'm sure you are eager!!!

Don't worry... you won't have to put up with me for much longer!

 

My m15x has shipped and I'm anxiously awaiting it. I should be getting it by next Tuesday.

Gabe

 

That is because most people who don't have problems don't come on the forums.

 

Kefka... are you worried at all with the lid breaking or it's something you don't worry about?

 

yes,i know that. thanks for reminding me.

 

re positive reviews, see one of my post on objectivity- a lot of objective review that tell you AW has a wobble, cheap feel due to the plastic etc, this is due to objectivity and not a grumpy old git putting up a hate site, or something here reviewing it and not being objective, I can't find it now for some reason, but here are some others:

http://www.notebookreview.com/review...tReviewID=4913
wobble wobble

http://www.pcadvisor.co.uk/reviews/i...?reviewid=2107
good enough

http://compreviews.about.com/od/thin...Area51m15x.htm
http://www.pcmag.com/article2/0,2817,2290318,00.asp
http://www.trustedreviews.com/notebo...rea-51-m15x/p1
http://www.pcpro.co.uk/reviews/19427...ea51-m15x.html
http://reviews.digitaltrends.com/rev...51-m15x-review
http://www.notebookjournal.de/tests/506
http://www.notebookcheck.net/Review-...ok.8835.0.html

some are ok, the standard review one can expect, some go more into details, such as flimsy case, heat
Plastic case with modest workmanship
- Wobbling and squeaking display hinges
- Hot keys not very responsive
- Noisy and hot under load

one mag I have called CUSTOM PC: quote" poor build quality" chassis is flimsy etc

so OBJECTIVE reviews give AW some good, but many (!) find the same thing
-heat
-bad,poor,flimsy,plastic case design
-looks stunning
-cool
-fastest 15 laptop out there
-good battery
-many other

 

Are you saying I am a grumpy old git?

 

nah the AWE sucks link, the guy on that pick looks like an old grumpy git

 

So... you are saying I'm posting facts? Do you like me?

I do have the slight impression lots of people think I'm very negative. I do make a huge effort to give people several facts I've collected from different users. Mostly are not even my experiences...

 

I agree with GabeZ views. I have read this forum for a long time and it has now turned out to be more a AW bashing than actually helping new owners or old owners with problems. This is because a few users are insisting on repeatedly post the same old negative talk that was posted 1-2 months ago and ignore all the new owners reviews and/or news of the possibility that Nvidia screwed up their cards. (i mean just a example is "thanking" owners writing negative reviews because their view is REALLY needed to make people "see"...can i just say lol at this? )

Saying that AW doesn't care about their customers is sorry, but just plain stupid that anyone that are or have worked for a company that deals with customers should know...especially for a company where image is so important. If AW wouldn't care about their customers would be like someone to shoot themself in the foot which isnt a smart thing to do.

So instead of bashing AW and telling everyone to NOT buy their systems, maybe constructive critisism and informative threads will help more, cause obviously AW is reading these threads (they got reps posting responses here and there) this could help them find and solve problems faster.

I understand many of the users here posting repeatedly to stay away from AW and that they suck have had a bad experience, but instead of wasting your energy on an attempt to rally people and "bring AW DOOOOWN", call AW CS up and talk with them and ask them nicely what is being done and how they are trying to help you. Because in the end there are plenty of threads here already informing users of the problems with m15x, and wasting ur energy repeating and blowing these problems out of proportion will not gain you anything.

 

Of course you agree with Gabez views... I wouldn't expect otherwise.

I also have to say that there are so many AW lovers that this forum is quickly turning into an AW fan forum. But hey... let life take it's own course. I do sincerely hope everyone will end up loving AW and no one will ever have another problem with it. Obviously I think it's funny when people come and say "Oh, I love my M15x... even if it has wobble, my GPU got fried on the 1st week, my GPU temps go above 100ºC, my touchcontrols and touchpad do not work properly... But I LOVE IT!". But... who am I to judge? If they are happy, I'm happy... It's alienware, we are all supposed to be allienated just because it's... ALIENWARE.

I just really want people to be happy... I'm sure I've done far more than you have ever done for this community. I've wrote several informative threads on several different problems reported by M15x users. I've gathered more knowledge and information about the M15x than you can think of. So I don't really see where your comments are aiming at.

Me and several others have actually had an experience with the M15x... have you? Have Gabez? I'm going to quote you on this: Coming to comment on something you don't even own is "sorry, but just plain stupid ".

I won't admit anyone coming here to judge my attitudes. I will respect your "AW love" attitude, but you will respect my choice of showing several "negative" facts about AW and, more particularly, the M15x.
If that doesn't make you happy... don't read them and abstain yourself of commenting on them.

I will keep on posting facts to inform people and potential costumer and I can assure you that people like you will not move me away from showing the "dark side" of AW and the M15x.

Cheers,
M.

 

from the world wide survay of the m15x its clear more are happy than upset.. and to say the happy ones are unaware of the issues is incorrect i think based off their responses and reasoning.

my view remains that alot of people thought the m15x was going to be fully metal case and high finish like a apple and found it was just the same quality as a XPS (in most cases) and if 2500-3000(if u payed more u really didn't research your config) is alot of money for you i can see how this would upset and enrage a minority.


its sad some people are unhappy with the m15x but ive read and seen all of it on this forum for 6months now and i still want one .. and i've never owned a alien ware before or have any reason to support the brand other than wanting this product.

u can call me full of stupid or ignorance or a fanboi( i dont undestand logic beacuse i dont have any investment of product in alienware) but ive read every thing on this forum said about the m15x... and i'm still looking forward to one... that says alot for the product of the m15x and its appeal to me.

 

Heath, we all know you are a fanboy... But there is nothing wrong with that. The best thing you've said was something like "At college the M15x can get girls attention... Clevo does not!". So I guess you are a funny and bright AW fanboy. I like you a lot for being the most fantastic fanboy I've ever meet.


More... I'm REALLY happy there are lots of happy people and I HONESTLY hope that people will ALWAYS be happy with their choice.

If people make their choice based on their own reasoning and research, then I can only hope they will always be amazed with the choice they made (Whatever choice that might be).

 

using sarcasm and belittling (don't know if it is spelled correctly) to try and defend your argument is both rude and immature. I dont feel there is any point debating these issues with you if this is how you act. My previous post wasn't directly directed at you but i guess you somehow thought so and took offence, if that is the case I am sorry.

 

hear hear

 

Guys when I first got my M15x and noticed my CPU down Clocking under load, i posted about it. Boy was I so surprised when next my GPU started acting up.
So I posted about that.

And the one thing that amazed me was how many people chose not to see the issues and "just live with it". I was dumbfounded how could educated people continue to support a company that sold them a defective product from the get go. I think people have forgotten what quality and customer service is. And most importantly WHO SOLD THEM THE DEFECTIVE LAPTOP in the first place.

AW has to have the largest FanBoy based customers i have ever seen. They will continue to Defend AW while AW stand behind them and laughs at them. They sold you the defective product and they should be held accountable. Say what you will about Dell but they taken care of me much better then AW ever did. There are other manufacturers out there, and continuing to stand by AW well the mother ship denies any problems, is true CHILDISHNESS.

I see AW still have not taken care of most of you, and I am truly sorry about. Given the high amount of issues now, can you imagine what the system will be like in 2-3 years. And if you think the M15x will hold that amazing AW resale value, I hate to burst your bubble but it will sink like a rock. AW have fallen from grace, and I wish all you guys hoping they will return all the best. The mother ship with Elvis onboard have left the building. And the Bean Counters have moved in.. lol

 

newfie my old friend... How do I miss you around to "educate" people.

Well... we did our best at trying to inform. Now it's time for some to learn by themselves and take our place on being the next generation of "voices" against what I personally consider, the worst mistake in technology evolution.

Let's all be friends and move on. Life is beautiful and too short to be stressed because of a ... laptop.

 

LOL.. Hey Milcs, I see your still the voice in the wind. Well after all the problems I have had with AW, I feel the same as you. Not to mention I got shafted on the Exchange rate with my refund. I am to date still out close to $400 Canadian.

The good news is my MBP has been holding up quite well. Not a single issue. GAming performance is as expected but I have my Home system to take care of that.

I am sad to see that most M15x users are still experiencing alot of the original issues. And still AW continues to sell new laptops while ignoring previous customers. I am glad that some are quite happy with their systems, but comparing built Quality of my MBP to my Defunk M15x, well lets just say it's comparing a Rolls to a Daewoo.

 

i just wish they would fix our problems, and have better customer service then i would jump on the train with i love alienware. and gabe all this love you seem to have for alienware i pray they dont give you a pos. lol

 

Hey newfie. You should change your avatar. lol.

 

hey newfie did they charge you the 15% restocking fee when you returned your laptop?

 

I should when I can find the time. To busy trying to get money back from AW lol.

Well they told me I would get a full refund, so far they are still about $400 short.

 

I realize there seems to be a lot of conflict arising... in pretty much every thread in the AW forum.I just wanted to give my opinion as someone who was once a perspective buyer of the M15X as a college laptop but has now decided to consider other options and back away a bit from the M15X. I just wanted to point some things out to people who support the M15X and want to encourage possible customers with their success stories.

-Give us in depth reviews, to the same degree many of the negative ones did, show us graphs of temperature under the CPU during load, show us temperatures of the 8800 gtx during graphical intensive operation. I think I speak for many perspective customers when I say overheating appears to be one of the huge concerns with the laptop.

-Show us video reviews, pictures are great but with many of the little things like case creaking, unresponsive touchpad buttons, cracks and wobbliness are hidden in pictures a full close up video review can show us how these things are non existent on your laptops.

-Don't just tell us about your success story show it to us and share it. Even preferred if its after the unboxing, once the awe has worn off from the stunning appearance we wonder are you still happy with what lies underneath?

 

There are on you tube videos about:

-> screen wooble: http://www.youtube.com/watch?v=plGLWxplDCk&feature=related

-> creaking: http://www.youtube.com/watch?v=auPJ5UgPYrM

And, in my opinion, they don't see as bad as it is said here. Only if you are a ogre-like notebook user.