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    Problems with service and M15x

    Discussion in 'Alienware' started by sgttoughbook, Mar 2, 2010.

  1. sgttoughbook

    sgttoughbook Notebook Consultant

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    ok guys hears the deal DON'T EVER BUY I REPEAT DON'T EVER BUY ALIENEWARE....


    SORRY I JUST NEEDED TO RANT . I GOT A BRAND NEW ALIENWARE MX15 FULLY LOADED FOR THE WIFE, AND 2 DAYS AFTER I GET IT THE DISPLAY CRASHES, they rep[lace the video card nothing they come out today replace the MO board, and nothing so they say we will send you a new one.......40days to get it...but hears the kicker they don't tell you if your over the 21days they give you are furbished computer in 40days. of and customer care closes at 9 CST on the dot not 9:01. i swear if i had the money to blow i would video tape my self smashing this 1400 dollar brick to death with my CF-18 and sending them the video along with the busted brick. well sorry about that but had to yell and confirm once again only buy TOUGHBOOK
     
    sgttoughbook, Mar 2, 2010
    #1
  2. altecX

    altecX Notebook Deity

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    You will find the same problems at HP, Dell, Apple, Toshiba Lenovo/IBM...... need I go on? I work in IT I deal with that type of thing almost daily.

    Welcome to a brief glimpse my life.

    Way to endorse a brand that uses the same hardware as EVERYONE ELSE. Toughbooks are just s strong casing.

    I never get why people haven't figured out that computers are like the Camaro and Trans-am. Different brands but it's just a different body on the same parts. If a Camaro has problems so will the trans-am, monte carlo, Nova, ect....
     
    altecX, Mar 2, 2010
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  3. Villosa

    Villosa Notebook Deity

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    So just because they can't fix it and it's after 21 days, they'll just send you a refurbished system? That seems a little but like stealing on Dells part. You should fight them all the way. Also, I own an Alienware and I'm not stupid lol.
     
    Villosa, Mar 2, 2010
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  4. DR650SE

    DR650SE The Whiskey Barracuda

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    Just be persistant and adament that they send you a new replacement. Maybe it was just a driver issue. But continue with customers service and escalate until you get a replacement +upgrade. They let me return mine a little after the 21days for a full refund. I'd call Team Blackhawk.
     
    DR650SE, Mar 2, 2010
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  5. BatBoy

    BatBoy Notebook Nobel Laureate

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    sgttoughbook:

    There is nothing more frustrating than hitting a brick wall when attempting to resolve an issue. As pointed out by altecX, this can happen with any manufacturer. Fortunately, Dell does have a escalation team which deals with issues such as this. I encourage you to see the following thread and give that option a try.

    http://forum.notebookreview.com/showthread.php?p=5713924

    If you would like to follow-up, feel free to post in that thread. Closing this thread.

    Thanks and I hope it works out.
     
    BatBoy, Mar 2, 2010
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