Question about buying an Alienware

Hey, I was nearly about to buy the new M17x just yesterday. However on searching the net about Alienware I was horror struck about the complaints about the company, about hardware problems, supports problems etc. The complaints I've read are the only thing holding me back, really want to buy the laptop, should I buy it, what do you guys think???

 

I had the same reservation in the past, reason i never bought an alienware product, but remember the new M17x is produced by dell now just in the alienware name.

 

some of the past laptops have had issues ... the M17 and M17x are SOLID systems


Dell handles the systems and will send techs out to your house to fix it and DEll is rated #1 in warranty and support

 

So you guys saying that I should buy the laptop??? Are you sure that i should go ahead????

 

I think your concerns are valid.

 

not anymore unless he has issue with dell too. Dell makes the new M17x thus you get Dell's #1 rated warrenty

 

lol yea we can see you hate AW

DELL PROVIDES SUPPORT NOT AW so even for those older customers its different now.

also my M17 was amazing and customer support was great

 

well i can't tell you to order the laptop that decision is up to you alone, but if you buy the new M17x you are buying from dell, thus getting their #1 rated Warrenty.

But

There is still always a chance you can get a lemon laptop and have issues with it from any manufacture, the difference here is the warrenty is top notch, a tech can be dispatch to your house or location, if laptop needs to be completely replaced you don't have to send the original one back until you recieve the new one. it's win win in that situation.

 

I believe dell only supports the new M17x, the old models are still supported by alienware and covered by the alienware warrenty.

 

I never had an alienware till I ordered my m17x, but dell's service is great. My old dell had a failed hard drive and a failed dvd drive. (Both from power surges in lightning storms, I have a surge protector, I don't know exactly what happened). They sent me new ones for free, no questions asked.

 

I've never claimed to hate Alienware. It's an untrue statement, but even if it weren't, how would it make my opinion any less relevant than your positive affections for them?

I never set out on a mission to be exasperated with this company but it happened. The m9750 is still my favorite notebook that I've owned. I want Alienware to do well because I like their computers, it's just unfortunate that the service and support team have been so incompetent in my own experience. If that is all a thing of the past because Dell is supporting everything from the m17x on out, that's great, but then perhaps the OP should be directed to the Dell forums to ask their opinion.

Also, I would say it is way premature to say the m17x is a SOLID machine. I'm optimistic that it is, but there has not been enough time to know its reliability yet.

 

Hi darthmaniac,

I too had these same reservations as you are having after googling Alienware and finding all these really bad horror stories all over the internet. And it bothers me that a US boutique brand has "made in China" on the bottom of its laptops but Im glad I decided to go against this and purchase the M17...its a really nice machine and I suspect the M17X is even better. Its the nature of computing and electronics in general that they will be problems but Im happy and many others on this forum are as well with their machines. I would never buy the M15X though.
These Machines bring so much happiness to our lives as they are beautiful to look at and are so powerful, as well as performing gaming-wise like no other machine.

Good luck.

 

Hey everyone, so what do you guys say should I buy the M17x or a laptop from another company, Sager??? I checked the specs for both the M17x and the Sager NP9850, they seem to be the same, except for the three HDDs in Sager, which I really don't care about since you can buy an external HDD. So why then are many people saying that the NP9850 is the better laptop??? I'm planning to buy the M17x maxed out( around $6124) will this beat the NP9850???
Regards,
Darthmaniac

 

I wish I could make a final reccomendation but I wish for the love of god one of the new 9850 owners would tell his BIOS OC'ing abilities. If you would be maxing out either machine the final determining factor is going to who has better overclocking, and we just don't know yet as the rumors of the final production model of the 9850 have limited OC'ing are just rumors still. Anyway, this isn't Alienware anymore and the bad baggage it once had, it's DELL and DELL is very reputable in customer service and warranties.

Advantages of the M17x ; smaller, aluminum finish, better battery life.
Advantages of the 9850 ; 3 HDD bays, cheaper

other then the the differences in the design, size, the HDD bays, the battery and the pricing it's virtually the same laptop. See if you can get one of the new NP9850 owners to dish out some details on whether the BIOS supports the same (or better?) amount of OC'ing abilities the M17x has and go from there.

 

last i heard the guy didn't see any lemme go check again

 

Hey any idea whether the BIOS supports the same (or better?) amount of OC'ing abilities than the M17x???( Answer from the NP9850 users or anybody who has knowledge about this) Also IF I buy the M17x will the ExpressCard Digital TV Tuner, TV Tuner with Remote be compatible with Windows 7 Ultimate Edition??? Also for extreme gaming should I get the Intel core 2 quad or Core 2 Extreme( Quad)?
Regards,
Darthmaniac

 

I say buy the M17x, if price isnt a problem, IMO the M17x is the best laptop too buy.

 

Post this question here darth http://forum.notebookreview.com/showthread.php?t=387505&page=35
I can already answer your question on the GPU's, if your maxing out and getting a QX9300 it simply is the best GPU you can get for gaming.

 

Hey thanks guys I'm just going buy the M17x, but you still did not answer my other question will the ExpressCard Digital TV Tuner BE COMPATIBLE WITH Windows 7??? Can you get Mac on the M17x????
Regards,
Darthmaniac

 

we cannot answer the M17x question about Mac OSX but if you look @ the specs....

The tv tuner is compatible with Vista ... What is Win 7 ????

a redesigned Vista so do the math

 

NO OSX discussion on PCs in here period that will get the thread closed down with the quickness.

 

yup

Keep it to PM's or Emails only

 

Sorry about the Mac qustion. I'm buying the M17x here are my specs: My Components
SYSTEM COLOR Space Black – Anodized Aluminum edit
PROCESSOR Intel® Core™2 Extreme Quad QX9300 2.53GHz (12MB Cache, 1066MHz FSB) edit
OPERATING SYSTEM Windows Vista Ultimate (64 bit) + Windows 7 Ultimate Upgrade Coupon edit
VIDEO CARD Dual NVIDIA® GeForce® GTX 280M, 2GB – SLI® Enabled edit
LCD PANEL 17-inch WideUXGA 1920x1200 (1200p) edit
MEMORY 8GB Dual Channel DDR3 at 1333MHz edit
HARD DRIVE 256GB Solid State Drive edit
INTERNAL OPTICAL DRIVE Slot-Load Dual Layer Blu-ray Combo (BR-ROM, DVD+-RW, CD-RW) edit
AUDIO OPTIONS Alienware TactX Headset edit
TV TUNERS ExpressCard Digital TV Tuner edit
TV TUNERS TV Tuner remote control edit
WARRANTY AND SERVICE 3Yr Ltd Hardware Warranty, InHome Service after Remote Diagnosis edit
Personalize
PERSONALIZED PLATE Personalized Nameplate (Manik's Devastator) edit
ALIENRESPAWN DVD AlienRespawn Image Recovery DVD edit
GEAR STORE Orion Alienware Messenger Bag - Fits Laptops with Screen Sizes Up to 17-inch - Black edit
ALIENFX COLOR Mars Red edit
AVATAR Alienhead Chrome Red edit
WALLPAPER Alienhead Chrome Blue edit
WALLPAPER Alien Schematic edit
WALLPAPER Alienhead Chrome Red edit
FACTORY INSTALLED GAMES World of Warcraft Preinstall Edition edit
My Accessories
OFFICE SOFTWARE Microsoft® Office Home and Student 2007-English edit
SECURITY SOFTWARE McAfee® VirusScan Plus – 30-Day Free Trial (English) edit
KEYBOARDS & MICE Razer Mamba Wireless Laser Gaming Mouse edit
POWER PROTECTION & ADAPTERS Belkin 7-Outlet Surge Suppressor edit
ALSO INCLUDED WITH YOUR SYSTEM
BLUETOOTH Internal Wireless Bluetooth® 2.1 with EDR
WIRELESS CARDS Internal 300Mbps Dual-Band a/g/n Wireless with MIMO Technology
Adobe Software Adobe® Acrobat® Reader 9.0
MOUSE POINTERS Mouse Pointers, Standard
WINDOWS STYLE Windows Style, Default
AUTOMATIC UPDATES Automatic Updates ON
POWER PLAN Power Plan, High Performance
TIME ZONE (GMT - 6.00) Central Time (US & Canada)
RSS FEEDS Alienware RSS Feed
Standard Nameplate Trigger Thank you for Purchasing Alienware

ULTIMATE POWER IS FINALLY MINE... DELL BETTER TREAT ME PROPERLY(SPENT $6321)

 

I don't have time to do all the math to see if you have a discount already in there lol, but you can see if you qualify for a student/epp discount which tends to be taken off on the spot unless you have a rep that's down on the details. Also free next day shipping with premium buyers as youself is usually standard, just have to ask for it politely unless you ordered over the internet which I don't reccomend due to speed of processing. Congrats BTW