The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Question about the warranty................

    Discussion in 'Alienware' started by yuzou, Mar 29, 2011.

  1. yuzou

    yuzou Notebook Enthusiast

    Reputations:
    0
    Messages:
    27
    Likes Received:
    0
    Trophy Points:
    5
    Hello, I am think about purchase the M17X, it has a 1, 3, 4 advanced warranty which protect any accidents.

    So, if, I bought a 3 year warranty and after two years from now, I broke it :p (it's not good, I know), and I can get a new one.

    1. Can I give up the M17X and replace a new one maybe M19X?
    2. If I could, How should I pay the extra money for the M19X? For example, I paid $2000 for my 17, the price of 19 is $3000, does it mean I just need to add $1000 more?
     
  2. MrButterBiscuits

    MrButterBiscuits ~Veritas Y Aequitas~

    Reputations:
    477
    Messages:
    3,334
    Likes Received:
    0
    Trophy Points:
    105
    I'm a little confused on what your asking... are you saying when the M18x (M19x???) comes out you plan on your M17x having an "accident"? And if this did happen would they just replace it? they might but chances are they would have you send it in to the factory, and they would fix it there.... if your laptop got like completely crushed... they may replace it, but they may replace it with a refurbished laptop. they don't usually allow you to just have a new computer
     
  3. bsrj22

    bsrj22 Notebook Guru

    Reputations:
    1
    Messages:
    56
    Likes Received:
    0
    Trophy Points:
    15
    If you are planning on breaking your M17x "on accident" just to get a new better model, I'm pretty sure thats HIGHLY illegal.
     
  4. itcomic

    itcomic Notebook Consultant

    Reputations:
    37
    Messages:
    154
    Likes Received:
    0
    Trophy Points:
    30
    There is 50% chance that you will be entitled to receive a new laptop as they will replace an equivalent spec or same league laptop to you. Try your luck !
     
  5. agusman

    agusman when the going gets weird

    Reputations:
    440
    Messages:
    794
    Likes Received:
    0
    Trophy Points:
    30
    If your laptop is completely destroyed, they replace it with the most similar laptop available, being new or a refurb.

    Usually, if the exact same model/specs are not available, the replace it with something slightly better, instead of worse... but a whole new model... I seriously doubt it...

    however, intentionally damaging your laptop to get a new one is illegal and should not be discussed here... but I'm sure you actually meant "accident" :D
     
  6. Wired360

    Wired360 Notebook Consultant

    Reputations:
    14
    Messages:
    101
    Likes Received:
    1
    Trophy Points:
    31
    I also have a few questions on the warranty.

    1) What is the difference in the different warranty types?
    2) Can I buy a one year or a four year and extend the warranty afterwards (or how does this work)?
    3) If I bought a four year warranty and after four years or three and the gpu/cpu dies what are the options to fix the system?
     
  7. agusman

    agusman when the going gets weird

    Reputations:
    440
    Messages:
    794
    Likes Received:
    0
    Trophy Points:
    30
    1) regular warranty covers factory defects, CompleteCare covers accidental damage (dropping the laptop or spilling something over it)

    2) yes, you can extend the warranty after you buy, but it will be more expensive.

    3) Depending on the warranty type you have, but if they replace it, they should replace it with the same GPU/CPU, or the next best thing.

    You'll find these same answers and much more info using the search tool.
     
  8. dave-p

    dave-p Notebook Deity

    Reputations:
    730
    Messages:
    1,715
    Likes Received:
    10
    Trophy Points:
    56
    I can see this thread getting locked

    Discussions of any illegal activities is a major No No here
     
  9. MrButterBiscuits

    MrButterBiscuits ~Veritas Y Aequitas~

    Reputations:
    477
    Messages:
    3,334
    Likes Received:
    0
    Trophy Points:
    105
    Yea... I agree, this thread should be locked
     
  10. 2.0

    2.0 Former NBR Macro-Mod®

    Reputations:
    13,373
    Messages:
    7,746
    Likes Received:
    1,043
    Trophy Points:
    331
    Right on the money. This thread will get locked.

    Locked it is then, on account of premeditated fraud.