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    Reinstalled m15x, keyboard not lighting up

    Discussion in 'Alienware' started by nbaumann, Apr 29, 2008.

  1. nbaumann

    nbaumann Notebook Deity

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    I've looked all over and I can't find anything on why my keyboard doesn't light up. I've installed the command center and in there the keyboard is not labeled as a light zone. Did I get the CC for the non-illuminated keyboard? How do I go about fixing this?

    Thanks.
     
    nbaumann, Apr 29, 2008
    #1
  2. GRB

    GRB Notebook Deity

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    Has it ever lit up?
     
    GRB, Apr 29, 2008
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  3. Carnyl

    Carnyl Notebook Consultant

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    create a new profile in alienfx in the command center, try there. If it still doesnt work, then save, go back to the original. Creating a new profile solved it for me though.
     
    Carnyl, Apr 29, 2008
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  4. nbaumann

    nbaumann Notebook Deity

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    I wouldn't be asking if it never did...

    I'll try a new profile.

    EDIT: Thanks man that worked!
     
    nbaumann, Apr 29, 2008
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  5. Callidor

    Callidor Notebook Evangelist

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    I had this issue too. You need to install the keyboard OSD utility from the support disk.
     
    Callidor, Apr 29, 2008
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  6. GRB

    GRB Notebook Deity

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    I knew it probably worked for you but there have been at least a couple people having the 'problem' of a non-illuminated keyboard when in the end they never ordered it. I know it sounds silly, but I ask it anyway because it has been the case before.

    Anyway, good to hear it's all back online
     
    GRB, Apr 29, 2008
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  7. nbaumann

    nbaumann Notebook Deity

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    Yeah.

    It's the biggest pain to reinstall everything.
     
    nbaumann, Apr 29, 2008
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  8. Carnyl

    Carnyl Notebook Consultant

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    Np... i did a full reinstall when i got my m15x back from service. That one had me scratching my head for a day ... I came across the fix by a CS agent :) so the respect is really due to Alienware ...
     
    Carnyl, Apr 30, 2008
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  9. westcoastgeek

    westcoastgeek Notebook Consultant

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    I had that exact same problem too and i spent 2 hours with tech suport and finally they said send it back in something is worng and I said no way, put me through to Roswell, and I explained things to the roswell team and in 2 seconds we fixed it. There is a world of difference between Roswell support and the regular techies.
     
    westcoastgeek, Apr 30, 2008
    #9