Replacement question, What would you do?

So, I'm curious about whether I should attempt to persue this. I previously had an SXPS 1645, fully loaded 8GBDDR3 memory ATI 4670, 500GB drive, 16" RGBLED display 820QM and Bluray Burner.

They gave me the M15x 15.6" WLED display and 6GB Memory, however the GTX 260 (plus upgrade to 5850) is superior to the 4670.

The question is should I have pushed for the 17" model? (Equivalent or better) Even if it means I would most likely only get the single card option. Or is that just asking for too much.

 

I got the 17, as the WLED is NOT the same as the RGB display.

Equal or better.

Get what you pay for.

 

About the only thing you are losing out on is the 8GB of RAM. Have them match that and you should be golden.

Assuming they are matching the CPU, Blu-ray drive, hard drive and screen res

 

Also i'm loosing the .4" size and the RGBLED. Those options don't exist on the M15x. But i'm not sure if its enough to complain about.

 

in the end it would however be a big upgrade from the 15x to the 17x. But that might just be getting greedy.

 

oh sorry i didnt notice that when i originally read your post.

Not knowing what the difference in quality between the two i dont know what to say there. My wife has the M15x with the wLED screen and its amazing compaired to my M17x dual lamp screen. So if the RGB is actually better than that i can see how that would be hard to give up.

I dont see it being that difficult fro them to go to the M17x. I mean its not bad off price with the single card version (though it has to be upgraded to 1920x1200 to get the LED screen) between the M17x and M15x i dont believe. Especially is they need to get you 8GB of RAM and the like.

Its a tough call. Its really all according to if you want to push for the M17x and if you care about the extra size compaired to the M15x (though argueably its only like 1 inch or so)

 

Well, They wont upgrade you to a dual card setup since you originally never had that setup. They could, like others have mentioned, give you the 8GB...

 

Your service contract states that your replacement should be equal to, or better than the original. The screen size of the M15x is not equal to, or better than your Studio 16 XPS. The Studio 17 has a currently shipping model with a 1920x1200 RGBLED, but it only has an ATI 4650, so you can exclude it. They should either replace your system with another Studio 16 XPS of identical specs or upgrade to the next step up, which would be a M17x-R2, to allow for the same processor & a video card that is equal to, or better than the original system.

If it was me (& getting another Studio 16 XPS was not possible), I would not accept anything less than an M17x-R2 with the following specs:
CPU: i7 820QM
RAM: 8GB (at the same speed as in the Studio 16 XPS)
Video: ATI 1GB 4870 (just one card because your original system did not have dual video cards)
HD: 500GB 7200rpm
LCD: 17" 1920x1200 RGBLED
Optical: Bluray Burner
OS: identical version of the OS on your Studio 16 XPS

Plus wireless that is equal to, or better than the original system & of the same brand (in other words, don't accept a Dell wireless card if you had Intel wireless)

Just remember... equal to, or better than...
As long as the part is the lowest specification that is equal to, or better than the original, you are not being greedy, you are following your service contract with them 100%.

Good luck.

 

I guess my opinion was kinda short, I'll elaborate it to a more understanding point of view.

m15x is superior to a Studio XPS 16. You have to compare the overall specs, build quality, category and so forth. m15x is a gaming laptop which the Studio XPS 16 isn't. Cooling on Studio XPS 16 ?...does not even come close to the m15x, especially the build material. Both are different category, and m15x is at a higher level. You can compare apples for apples, but he got upgraded to an ATi HD 5850.... and GTX 260m was comparable enough to what he had in the Studio XPS 16.

We can go on about what he should get or not. If Dell wants to be a D*&* , he would have gotten it replaced with a Studio XPS 17, which is in the same category as the Studio XPS 16 so he could get that screen (apples for apples). If Dell did go by their policy, he would have gotten a Studio XPS 17 maxxed out, and yes thats the next higher up from the Studio XPS 16 category.

There are compromises. You can't get everything exactly the way you wanted.

 

I checked the currently shipping specs on a Studio 17 before the previous post. The best card possible for the Studio 17 or Studio 17 Touch was only an ATI 4650, so it was not equal to, or better than the video card in the original system. The Precision Mobile Workstation m6500 could have been considered too, but then they run into an issue of a CAD card versus a gaming card & not having a camera in the currently shipping model.

The service contract does not state they replace if the overall specs are equal to, or better than the original. It states they will replace with parts that are equal to, or better than the original. I had a maxed Inspiron E1705 & ended up with the new Alienware M17x-R2 in my signature because that is the closest currently shipping system that they had with parts that were equal to, or better than my original system. I lost a few features, but they were not available on any currently shipping system in any product line sold by Dell. He has every right to expect them to follow through with their own service contract.

I agree that there are compromises, but there is a difference between wanting them to give you a dual video card setup when you had a single video card setup & there is still a single video card setup available, versus settling for a system with a smaller non-RGBLED screen (& less memory) than what he originally bought.

He posted because he was concerned that he was not getting fair treatment, but did not want to appear greedy. Both of us have voiced our opinions of the question.

 

I was in the same situation. I had a SXPS 1645 but I had a Blu-ray reader and a 720QM. They offered me another 1645 I said ok...but later I saw the new SXPS 16s don't have RGB screens so I sternly refused the replacement. The guy told me he would call me back within 24hrs. The next day he calls me and offers me the M17x. Seeing how I had a slightly lower config than you, I still got an M17x. You shouldn't accept the m15x...push for the 17. That would be my suggestion.

 

So i've called Alienware and spoken with them briefly, the agent I spoke with says that they can't do anything for me and that i'd have to go back to XPS support and see if they want to re process the order or send me back a Studio XPS. I don't want to downgrade back to that system because its given me nothing but problems. So i'm not really sure where to go from there.

 

email Michael Dell!!!!!....i would reference the post explaining that you should get a system equal or better than your purchased computer. it seems that the people who get taken care of, are those who are stern with them, and give them options(ie demand a refund or get what you want) i personally would be ok with the m15x as long as they matched the ram. the wled screen is great , its not RGB, but its very good. but the rest of the system is FAR superior to the XPS model. but if you feel like its not enough just tell them to refund your money. usually this evokes a better response from their end. worst case you get your money back and you can order a better computer.

 

Well, i'll know by tomorrow, waiting on a supervisor to call me back now and see where I stand. It can go either way but I'll be happy with whichever system I end up with. The M15x is quite great however it will be much better for me personally with the 5850 installed in it.