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    Service tag not valid

    Discussion in 'Alienware' started by JodyH, Feb 23, 2010.

  1. JodyH

    JodyH Newbie

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    anyone else having trouble getting Dells web site to recognize their service tag as valid?
    Dell's own tag retrieval software finds the right number but will not let me add it to my systems list.
    Says the service tag isn't valid.
    I've owned this M17x since November of '09 and purchased it directly from Dell.
     
    JodyH, Feb 23, 2010
    #1
  2. BatBoy

    BatBoy Notebook Nobel Laureate

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    Suggest calling support - they can look into this and resolve it on their end. I am able to access my Service Tag without issue.
     
    BatBoy, Feb 23, 2010
    #2
  3. jdamien75

    jdamien75 Notebook Enthusiast

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    I had issues with my M15x tag not showing up for a while, then one day it finally got recognized by their site.

    I suggest calling them to see what's wrong.
     
    jdamien75, Feb 24, 2010
    #3
  4. EntityX

    EntityX Notebook Evangelist

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    As everyone has already said call dell. My last r2 had a service tag and express code that pointed to the studio xps and they were able to resolve the issue for me
     
    EntityX, Feb 24, 2010
    #4