Shipping laptop estimate.

Anyone know if Alienware continues to build systems on weekends or is it only weekdays?

 

Weekdays only. At least it's impossible to get an order processed on a weekend, so I can only assume.

 

Ok...tell me if this makes any sense at all

6/21 3:26PM Departed FedEx location-Memphis, TN

6/21 7:04PM At Dest Sort Facility-Albuquerque, NM (Where I live)

6/21 8:31PM At Local FedEx Facility-Albuquerque, NM

6/22 12:03PM Arrived at FedEx Location-Memphis, TN

Now how does it make sense to ship it all the way here...only to send it TN again after its already arrived?

 

hmm, they sent it to the wrong place?

 

I dunno, it doesnt make any sense to me. The address is my work here in albuquerque. I was pretty excited that it was here already and I was gonna call them and see if I could just pick it up (I work about 5 mins from the primary distribution center)tomorrow. When I went to check on it just now I see that its back in memphis...its almost like, sense they have 2 day shipping they are FORCING it to take two days to get here lol.

 

lol, that blows. Its probably a mix up. Mine shipped on friday and it still hasnt showed up in the fedex system...

 

i can feel your pain man. Must be incredible frustrating being in that position.

 

I think it was a fedex mixup or something...It showing its back at the local Abq facility :shrug: Oh well Im going to call them tomorrow and see if I can arange a pickup tomorrow maybe I can get it tomorrow instead of tuesday

 

hey, id even drive a few hours if i could go pick mine up a day early...

Yea, i hope that it will turn up in the system tomorrow. If not, then im going to call them up. Im a little worried but hopefully its just that they shipped it at the end of the day on fri and fedex didnt pick it up til monday or something.

 

hey does anyone know how long it takes for Fedex to update the tracking number? its said my m15x has departed Orlando, FL since saturday morning.

 

shouldnt take that long...mine updates a few hours after it was scanned...btw...my laptop is here!

 

congrats!!! how is it?
super jealous.

 

So far so good! No issues have come up yet but I havent done any gaming tests or anything as Im getting my basic software installed on it sucks Im at work so I cant FULLY enjoy it.

Edit: Ok this is odd...not an alienware problem but a windows issue...all the sudden windows wont let me do anything I try to open an application it says "you do not have permission" I try to open the control panel same error...try shutting down...same error...any clues?

 

hmmm...yea i dunno. i would start a new thread and ask that question cuz i think you'll get more responses that way that are pretty knowledgable.

 

Got it resolved called tech did a system restore and all is good...just played MIITW. My old HP couldnt run it at its lowest settings...this baby can run it at max everything without even blinking. Mind you its the the MOST intensive game like crysis but still...Im happy as hell.

 

I am still on Phase 8 after four days

 

It's in the stars, Livre... mine's delayed because of a backordered HDD! Can you believe it?! I can't win...

 

Are you serious? That's incredibly ironic. I was thinking today at work: "I won't be getting mine this week from the look of it, but at least Friar_Tuck will".

 

I know, it's crazy. Oh well. When it comes, I know it'll be worth the wait.

 

I'm saying the same thing :3. However it would have been nice if it came this week, due to family stuff everyone is home right now so I wouldn't have to worry about it being left alone. But hey, there's still about a week before the date it was technically supposed to arrive. I think it just sitting in Phase 8 for so long it is a bit irksome.

Oh wait, today it was randomly at Phase 1, and when I refreshed it was back at 8.

 

maybe the phase-shifting is a good sign. Or not. We'll probably both end up getting them on the same day, anyway! How funny that would be.

 

It would be incredibly hilarious. And maybe the switch was a good thing, like you said we'll see. Right now it definately feels like Phase 8 is the new Phase 4 .

 

Livre you should call them if you haven't already. thats what i did and i went from phase 2 to 9 in like 3 to 4 days!!

 

I'll e-mail Roswell today. I just woke up, as I have the day off, and I'm still stuck in Phase 8 with no news from Alienware. I don't mind it taking this long, but if it's going to take 5+ days to stay in Phase 8 while everyone else on this forum goes through in 2-3 hours, it's a little stange.

So one last question guys, Roswell also handles order shipping concerns as well as computer troubles? I don't want to e-mail them going: WHUR'S MAI M15X?! and bothering them if it's not their field.

 

they seem to handle everything to me. i asked them about everything. when my video card died and i got the video card back without the heatsink. after a week i emailed them and they sped up my order and shipped with 2 day express. so they should be able to handle order status.

it wont really hurt to email them first. just dont go "WhereZ Moi M!5X!?!11"'. just be polite since people will often treat you better. they are very polite and patient too.

 

Well that's good to know because I just e-mailed them . Thanks for your help!

 

Wow, I sent my e-mail to them and I recieved the 'Confirmed Recieved' e-mail from them in about 10 minutes! Normally is 5-6 hours for regular customer service, and last time they didn't reply until 4 days after! Sweet

 

So two hours after sending my e-mail to Roswell, I recieved a response. How awesome is that? According to the person who helped me out my laptop has been moved to shipping and will be sent to me tomorrow. However, he couldn't figure out why it was stuck in Phase 8 for so long.

In short, Roswell is awesome and I really appreciate their help :3.

 

Thats great! sounds like you'll be getting you system pretty shortly then!

 

Well, I'm still in Phase 8. If I'm not in Phase 9 by noon tomorrow I'll make a call. Tomorrow marks my one week in Phase 8. I probably should have pestered them for overnight shipping.

 

if it is going to be sent out tomorrow i think you should make the call on friday. fed ex will pick up the package which hopefully will be your laptop at 4pm EST (assuming you live in the us) then you will get your confirmation email with your tracking number. if you cant wait until friday i would suggest calling at 5 pm EST since roswell doesnt close until 6 pm EST.

 

I live in Canada *points to the left*