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Should I ask for a replacement?

Discussion in 'Alienware' started by mister mister, Jan 18, 2011.

mister mister Notebook Enthusiast

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Just received another new system from Dell as a replacement to a completely defective m17x. This new system has fan issues with the left fan (grinding when revving up; slight humming/grinding when playing games). Technical support is coming to replace the fan. What should I look out for?

More importantly, what would you do in my situation? Suck it up or ask for another replacement? I know this isn't a huge issue, but having big or small manufacturer defects in the first 3-4 days of use is disheartening. Thanks.

mister mister, Jan 18, 2011

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Villosa Notebook Deity

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Just let the tech replace the fan. It's a fan issue and easily fixed. No reason to ask for another system and maybe getting something with more issues. Fan issues are common since it's just a small defect with the motor or blades. Easily fixed, don't trouble yourself more then you have to.

Villosa, Jan 18, 2011

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BatBoy Notebook Nobel Laureate

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As Villosa mentioned, let them replace the fans. Its a simple swapout and a tear down is not required.

BatBoy, Jan 19, 2011

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