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    Skullcap hinge nearly broken!

    Discussion in 'Alienware' started by Napbree, Feb 28, 2009.

  1. Napbree

    Napbree Notebook Evangelist

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    Well, I don't know of any skullcap hinge breakages. But I've been noticing it for a while, but it's getting really bad. I phoned up alienware, in 20mins I have the DHL number to use and It's all getting ready to go. 20 minutes! The CS was really good. Now I just have to backup everything to send it back.
    [​IMG]
     
    Napbree, Feb 28, 2009
    #1
  2. ryujin

    ryujin 2B or not 2B

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    sorry to hear this. there was one case that i remember of a skull cap issue like yours. this would then make two.
    but on a side note...it looks as if yours took a hit there....(the chipped part of the unit). not saying it did, but that was my first impression...

    i am glad the process was smooth, and hope the remiander is as well...keep us posted.
     
    ryujin, Feb 28, 2009
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  3. Napbree

    Napbree Notebook Evangelist

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    It hasn't been hit, that's what I'm afraid of - that they'll make me pay for the repair. It cracked there, and then it turned into a whole - and thats when I got worried. The camera and the flash does over emphasise the crack.
    They shouldn't refuse to do it under warranty should they?
     
    Napbree, Feb 28, 2009
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  4. cha

    cha Notebook Deity

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    They should not charge you for that Napbree. Here's hoping you get a speedy repair job.
     
    cha, Feb 28, 2009
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  5. The_Moo™

    The_Moo™ Here we go again.....

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    I feel for you I hope you get one of those 2 day turn arounds and have it back in a total of 5 :)
     
    The_Moo™, Feb 28, 2009
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  6. Napbree

    Napbree Notebook Evangelist

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    That would be great!
    But the guy on the phone said that it will take about 10 days exluding transport.
     
    Napbree, Feb 28, 2009
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  7. findvikas

    findvikas Notebook Deity

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    I prefer someone telling me honestly that it will take 15days rather than playing with words and telling 2 more days everyday I call.
     
    findvikas, Feb 28, 2009
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  8. Roswell_Kevin

    Roswell_Kevin Company Representative

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    Hello Napbree,

    Could you please PM me your account information so that I can look into the issue for you?

    Best regards,
     
    Roswell_Kevin, Mar 2, 2009
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