The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    So my "C" button stopped working...

    Discussion in 'Alienware' started by invinceable, Sep 8, 2009.

  1. invinceable

    invinceable Notebook Consultant

    Reputations:
    7
    Messages:
    184
    Likes Received:
    0
    Trophy Points:
    0
    Yep, just randomly the key "C" on my keyboard doesn't work. Sometimes if I press it hard enough it will Continue make a bunCh of them, although I am tired of having to Copy and paste the letter C everytime I want to type that letter. Is there a way I Can fix this, or is it time to Call up support and have them fix this problem?

    Thanks for any adviCe.
     
    invinceable, Sep 8, 2009
    #1
  2. EviLCorsaiR

    EviLCorsaiR Asura

    Reputations:
    970
    Messages:
    2,674
    Likes Received:
    144
    Trophy Points:
    81
    I think you definetely need a new keyboard. Contact AW. Or you could try to reseat the keyboard cable, although I doubt it'd work.
     
    EviLCorsaiR, Sep 8, 2009
    #2
  3. invinceable

    invinceable Notebook Consultant

    Reputations:
    7
    Messages:
    184
    Likes Received:
    0
    Trophy Points:
    0
    Thanks for the advice, will definitely all them later today. I assume they pay for shipping and all of that good stuff as this is their fault and I have only had this computer for about two months?

    Also, is there a number that is best to call, I have looked around and am somewhat confused when it comes to exactly which number to call.

    Thanks again guys!
     
    invinceable, Sep 8, 2009
    #3
  4. BrianDigital

    BrianDigital Notebook Geek

    Reputations:
    0
    Messages:
    87
    Likes Received:
    0
    Trophy Points:
    15
    yeah they will cover all ocsts as long as you send back the bad keyboard. Not sure if the Roswell number is still around. But I recentlly had to change mine and the CS was was pretty good and quick
     
    BrianDigital, Sep 8, 2009
    #4
  5. The_Moo™

    The_Moo™ Here we go again.....

    Reputations:
    3,973
    Messages:
    13,930
    Likes Received:
    0
    Trophy Points:
    455
    just tell them you need a new keyboard

    they will overnight it
     
    The_Moo™, Sep 8, 2009
    #5
  6. Billdozed

    Billdozed Notebook Geek

    Reputations:
    3
    Messages:
    86
    Likes Received:
    0
    Trophy Points:
    15
    whenever i reboot my (defective and about to be replaced tomorrow :) ) computer, my keyboard acts strange and is very laggy and half my keys don't work until i put the computer to sleep and wake it back up. see if that provides any temp fix until the new keyboard arrives
     
    Billdozed, Sep 8, 2009
    #6
  7. invinceable

    invinceable Notebook Consultant

    Reputations:
    7
    Messages:
    184
    Likes Received:
    0
    Trophy Points:
    0
    Ah, I see, so I don't send them my alienware, they just overnight my keyboard, neat, that sounds a lot easier :)

    Thanks guys :)
     
    invinceable, Sep 8, 2009
    #7
  8. invinceable

    invinceable Notebook Consultant

    Reputations:
    7
    Messages:
    184
    Likes Received:
    0
    Trophy Points:
    0
    And I am guessing this is covered under the standard 1 year hardware warranty?
     
    invinceable, Sep 8, 2009
    #8
  9. The_Moo™

    The_Moo™ Here we go again.....

    Reputations:
    3,973
    Messages:
    13,930
    Likes Received:
    0
    Trophy Points:
    455
    yea and they will overnight a new part
     
    The_Moo™, Sep 8, 2009
    #9
  10. Natadiem

    Natadiem Notebook Evangelist

    Reputations:
    216
    Messages:
    392
    Likes Received:
    6
    Trophy Points:
    31
    Well, when I removed and replaced the keyboard I had similar problem with my left shift key. Even though the cable looked fine I unplugged and re-plugged taking extra care. Problem was solved.
    I unplugged and re-plugged 20 times my keyboard before and after that, only once for some reason one key was not working.
    I am not sure this is your problem, but it takes 5mn to check...
     
    Natadiem, Sep 8, 2009
    #10
  11. chr15g

    chr15g Notebook Enthusiast

    Reputations:
    45
    Messages:
    22
    Likes Received:
    0
    Trophy Points:
    5
    I dont know where you are, but in the UK there is no need to return the keyboard. My shift key came off yesterday, phoned mumbai and theyre sending me a new one (CS was great). They also told me the keyboard was a 'non-returnable part', which makes life a bit easier :).
     
    chr15g, Sep 9, 2009
    #11
  12. ibolden

    ibolden Notebook Enthusiast

    Reputations:
    1
    Messages:
    41
    Likes Received:
    0
    Trophy Points:
    15
    Did no one else think of Knight Rider when they read the title?

    Just me? I'll get my coat...
     
    ibolden, Sep 9, 2009
    #12